Protyre Autocare - Durham レビュー 

669
TrustScore 5段階評価の4.5

4.6

Pit Lane, Newton Hall, DH1 5HH Durham, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Booked my car in to have the front tyres replaced. It was easy to park & the staff provide an excellent service. There's a small reception area where you can have a coffee while you wait. The garage a... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... もっと見る

5つ星のうち5の評価

Shopped around for decent tires and these were great for price and availability. Also got front tracking done for half price. Impressed with the service although I did get a puncture before i got home... もっと見る

5つ星のうち5の評価

Great experience on both occasions I have used the garage. The lads who work there are friendly polite and extremely knowledgeable. Sometimes it can be intimidating going to a garage with no knowledge... もっと見る


企業情報

  1. タイヤ専門店
  2. ブレーキ専門店
  3. カー バッテリー販売店
  4. 車検場
  5. ハイヤー サービス
  6. ホイール アライメント サービス

当該企業による記述

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

連絡先

4.6

優良

TrustScore 5段階評価の4.5

669件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(669)

過去12か月のレビュー数: 34,122

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5つ星のうち5の評価

Simply, it's good and efficient

Simply good and efficient

2025年8月15日
自発的なレビュー
Protyre Autocare - Durham ロゴ

Protyre Autocare - Durham からの回答

Hello Marc,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

5つ星のうち5の評価

Good garage.

Staff are always helpful and do a good job. They keep you informed throughout the work.

2025年8月18日
Protyre Autocare - Durham ロゴ

Protyre Autocare - Durham からの回答

Hello Susan,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Durham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

5つ星のうち5の評価

Everything was so easy straight in and…

Everything was so easy straight in and out

2025年8月6日
Protyre Autocare - Durham ロゴ

Protyre Autocare - Durham からの回答

Hello Kevin​,

We would like to thank you for sharing your feedback regarding the service you received at our Durham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

5つ星のうち1の評価

Avoid like the plague over priced

Avoid like the plague over priced - another example, my mrs took her car in one year only 1 advisory windscreen wipe nothing else - the next year took it in didn’t replace the wiper but it magically fixed itself yet failed on half a dozen other issues & they priced it just under £1300 ridiculous & it had over that year done less than a 1000 miles took it to another garage who said that that was very harsh & that at worst should have been an advisory for less than half the items listed - took another vehicle for breaks & disks over £300 as I took them for there word then out of curiosity afterwards got a quote the cheapest was over a £100 less so if you want your eyes taken out with smile go there but if you value honesty & piece of mind stay well clear - another example took my car in for suspension. got it back with over an extra 70miles on the clock when asked about the extra miles the answer we had to check the suspension - they must of taken it out in sports mode nearly half a tank petrol gone so you have been warned

2025年1月20日
自発的なレビュー
Protyre Autocare - Durham ロゴ

Protyre Autocare - Durham からの回答

Dear Nadee Shaki,

Thank you for taking the time to bring this matter to our attention.

We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number. We will then escalate this with higher management.

Kindest regards,
Georgia
Customer Care - Protyre

5つ星のうち3の評価

Poor customer service

Took up the offer of £10 discount for summer MOT and paid on line. Not able to apply code at checkout but centre sorted out for me no problem. Returned the car for necessary work after failing MOT. Centre only gave me first sheet of invoice which didn’t show full bill. Also charged me again for the MOT. I called to query and email sent with full bill and allegedly refund applied for second MOT charge in centre. Queried no refund at centre the following Monday advised that they would speak to head office and call back 4:30 same day. Call not returned. Today I have been given 4 different phone numbers 1 from google and 3 internal before getting through. My refund had not been requested and authorisation is now being sought from the area manager. I am sure the work is fine but customer service is lacking. I have added another star as my query has been resolved today and the centre has called me also I have had an update from customer service

2025年7月14日
Protyre Autocare - Durham ロゴ

Protyre Autocare - Durham からの回答

Dear Mrs Thomas,

Thank you for bringing this matter to our attention, and we sincerely apologise for any inconvenience you may have experienced. We truly value your feedback.

We want to assure you that your concerns are currently with our Area Manager who are thoroughly investigating the matter at the centre and reach out to you as soon as possible to discuss it further.

Once again, we apologise for any frustration this may have caused, and we appreciate your understanding.

Best regards,
Georgia
Customer Care - Protyre

5つ星のうち5の評価

Great service

Great service, friendly and value for money.

2025年6月25日
Protyre Autocare - Durham ロゴ

Protyre Autocare - Durham からの回答

Hello Rebecca​,

We would like to thank you for sharing your feedback regarding the service you received at Durham.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

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