Protyre conducted a great service for my MOT. Free coffee while i waited and got to watch my car being operated on. They were professional and offered a great price. My car failed due to a worn tyre... もっと見る
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レビュアーのコメントを見てみましょう
Good service from staff but prices are getting too expensive. Labour rate has increased 29% in 2 years. £114 for one coil spring that I could buy for £30-£40. Some new Enviromental Charge to dispose o... もっと見る
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Easy to find price and book time slot. Staff explained works being carried out on my air conditioning and the possibility of additional charges. Work completed efficiently and in good time, had tyres... もっと見る
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Third year in a row it’s failed on the cv boot clips and have paid to have new clips replace last year and the year before.around the same time an annoying rattle developed three years later after fi... もっと見る
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企業情報
Protyre Autocare - Maldon Retail について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
15 West Station Road, Maldon, CM9 6TS, Maldon, Essex, 英国
- 01621 840100
4.8
優良
994件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Air con repair
I found them very helpful when my air con needed replacing, price I paid was very fair and no hidden costs .
2026年7月20日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Protyre Maldon
I have used pro tyre Maldon twice now and both times they have provided great service
Thank you all 😇
2026年7月25日
Protyre Autocare - Maldon Retail からの回答
Dear Claudia Martini,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon Retail branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Protyre conducted a great service for…
Protyre conducted a great service for my MOT. Free coffee while i waited and got to watch my car being operated on. They were professional and offered a great price. My car failed due to a worn tyre and to which they replaced in a speedy manner and for a decent price for a mid range tyre. Will definitely be there next year.
2026年7月25日
Protyre Autocare - Maldon Retail からの回答
Hello Mr Ndreu,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good service from staff but prices are…
Good service from staff but prices are getting too expensive. Labour rate has increased 29% in 2 years. £114 for one coil spring that I could buy for £30-£40. Some new Enviromental Charge to dispose of one broken spring.
2026年7月22日
Protyre Autocare - Maldon Retail からの回答
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service and good pricing.
2026年7月22日
Protyre Autocare - Maldon Retail からの回答
Hello Barry,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Maldon Retail からの回答
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Maldon Retail からの回答
Hello Christina,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent Customer Service and Genuine Help.
I had visited two other well-known garages within two weeks and was told that my car compressor needed to be changed. After having it replaced, I booked my car in for an air conditioning regas at Protyre Maldon.
I was really impressed with the customer service I received. During the visit, I was told there was still a leak somewhere, which was obviously very disappointing after everything I had already been through. However, the gentleman who attended to me was very reassuring and said they would do their best to find and fix the issue.
Within a short time, they identified the leak and fixed it. I was so pleased and relieved, especially after weeks of going back and forth between different garages. My car air conditioning is now working perfectly.
I left the garage happy and satisfied, and I would highly recommend Protyre Maldon for their excellent customer service, professionalism, and willingness to help.
2026年7月15日
自発的なレビュー
Protyre Autocare - Maldon Retail からの回答
Hello Chris,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Maldon Retail からの回答
Hello Craig,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Unprofessional Service and Incorrect MOT Assessment at Maldon Branch
• 6th July: I booked an MOT appointment for 11:30 AM, specifically planning my scheduled day off from work around it. Just 30 minutes before the slot, your team called to cancel. Cancelling with such short notice completely ruined my planned day off.8th July: My car was finally tested, and your branch issued an MOT failure for two "Major Defects":Headlamp cleaning device for LED or HID headlamp inoperative.Nearside Front Coil spring fractured or broken (Offside Rear Upper).Refusal to Help: When I asked your team if they could repair the vehicle, I was told, "We don’t work on this type of car. Take it to another service centre, get it repaired there, and then bring it back for the retest."Incorrect Diagnosis: I was forced to take another day off work to take the vehicle to an independent garage. Gratech 4x4 garage in
maldon Upon inspection, they discovered your assessment was entirely incorrect:The headlamp cleaning device worked perfectly; it simply needed fluid. Your staff unprofessionally snapped, "You should add water before bringing it here."The coil spring issue was completely misdiagnosed and written down for the wrong side/location. The independent garage provided me with a written report proving your errors.Breach of Consumer Rights Act 2015:
Under the Consumer Rights Act 2015, services must be provided with "reasonable care and skill." Your branch failed this legal standard by providing a completely inaccurate MOT assessment, causing unnecessary distress and forcing me to seek third-party repairs for non-existent or misdiagnosed faults.
2026年7月6日
Protyre Autocare - Maldon Retail からの回答
Dear Bulent Erkul,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Easy to find price and book time slot
Easy to find price and book time slot. Staff explained works being carried out on my air conditioning and the possibility of additional charges. Work completed efficiently and in good time, had tyres fitted in past. Great staff. Recommend
2026年7月8日
Protyre Autocare - Maldon Retail からの回答
Dear Michael,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon Retail branch.
We're pleased we could explain the air conditioning work and complete it efficiently.
We appreciate your continued custom.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
customer care- Protyre
Professional
Professional, friendly interaction. Quick but thorough diagnosis and balanced advice. Excellent free hot chocolate.
2026年7月6日
Protyre Autocare - Maldon Retail からの回答
Hello Mr West,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great Service.
They were very helpful, professional, but friendly at the same time, and reasonably priced too.
2026年7月3日
Protyre Autocare - Maldon Retail からの回答
Hello Simon,
Thank you very much for leaving us this 5-star review. We are delighted to hear that you found our team at Maldon Retail helpful, professional, and friendly, and that you were satisfied with our pricing. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Great company
Great company, been a customer of theirs for years, always helpful, always friendly - well done all, keep it up!
2026年7月6日
Protyre Autocare - Maldon Retail からの回答
Hello Kirk,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and great coffee…
Great service and great coffee available for any customers waiting for their cars
2026年7月3日
Protyre Autocare - Maldon Retail からの回答
Hello Tony,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Maldon Retail からの回答
Hello Victoria,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly and helpful staff
Friendly and helpful staff, value for money they know what they're doing.
2026年7月1日
Protyre Autocare - Maldon Retail からの回答
Hello Nigel,
We would like to thank you for sharing your feedback regarding the service you received. We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at Maldon have delivered this to you.
Best regards,
Eddie
Customer Care - Protyre
Great experience
Great experience. Super easy process from booking in to getting the works completed. Will use again. Thanks!
2026年6月3日
Protyre Autocare - Maldon Retail からの回答
Hello Jordon,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Maldon Retail からの回答
Hello Mr Alexander,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Maldon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
As expected!
As expected!! I have used supertyres/protyre for many years and they always provide excellent service
2026年6月24日
Protyre Autocare - Maldon Retail からの回答
Hello Christopher,
We would like to thank you for sharing your feedback regarding the service you received at our Maldon branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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