Two new tyres fitted to rear and slow leak to front nearside tyre. All alloys had corrosion on inside, causing slow leak on front wheel. All sorted reasonable time while I waited.
企業が回答しました
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レビュアーのコメントを見てみましょう
Clean workshop, free coffee, friendly, knowledgeable staff, and no waiting in my case. Tyres fitted with no hassle and at a really competitive price. Icing on the cake was a transformation in car ride... もっと見る
Experts, quick and brilliant. They knew just how to deal with our unusual vehicle , the cost was half that of the market leaders, the website was easy to use and had important comparison information m... もっと見る
企業が回答しました
Thank you. Everything was fine. Была проблема связанная с украинскими номерами. Не мог оформить заказ через сайт пока не поставил англиекие номера. Заказал ханкук, самая дешёвая по Ньюбери была в эт... もっと見る
企業情報
Protyre Autocare - Newbury について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
2 Arnhem Road, Newbury, RG14 5RU, Newbury, Berkshire, 英国
- 01635 41800
4.6
優良
481件のレビュー
顧客にレビューを依頼しています
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Protyre Autocare - Newbury からの回答
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Two new tyres and slow leak sorted.
Two new tyres fitted to rear and slow leak to front nearside tyre. All alloys had corrosion on inside, causing slow leak on front wheel. All sorted reasonable time while I waited.
2026年10月21日
Protyre Autocare - Newbury からの回答
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The no nonsense service I was given all…
The no nonsense service I was given all the options price range etc staff price and Service all great
2026年9月28日
Protyre Autocare - Newbury からの回答
Hello Alan,
We would like to thank you for sharing your feedback regarding the service you received at our Newbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Totally unacceptable experience…
Booked tracking with two new front tyres. When I’d had my tyres changed I was told the equipment wasn’t working but would be fixed. I rang on Monday morning to be told it would be ready from Wednesday and to turn up when I was ready. I turned up on Friday, only to be told the operative was off sick, but would be back on Monday. I rang on Monday to be told that all was good, so I turned up in the afternoon. I was then told that the machine couldn’t be used for vehicles younger than a 22 plate, despite the website saying they had the latest kit!! Exasperated, I rang Protyre in Chippenham and asked if they could do it instead on Newbury’s behalf. They cheerfully agreed, and I drove in, only to be told that they’d rung Newbury to ask why they couldn’t do my car and were told the ramp wasn’t working!! Anthony in Chippenham was charming, efficient and apologised for Newbury’s failing. A disgraceful experience from Newbury
2026年9月7日
Protyre Autocare - Newbury からの回答
Dear Mrs Upton,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience at our Newbury branch.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Friendly team
Friendly team, gave good advice on using the all-weather tyre I was going to have put on, advising it wasn't the right tyre and the reasons. Would use again definitely!
2026年8月12日
Protyre Autocare - Newbury からの回答
Hello Matthew,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I was almost conned for £1500-1600
Went there couple of weeks ago for my mum's car to do tyre, exhaust and air-con check.
One of the guys there (tall, slim and glasses) he showed me the subframe of the car needed change as he claimed that since it was rusty, the whole engine could fall on the road at anytime, plus tyre change (tyres were almost brand new) and brakes (never checked the brakes at all).
He quoted me for £1500-1600, yet when I checked with a mechanic, he told me that the brakes were fine, the tyres are almost brand new and the rusty subframe is only there to hold the radiator, as the engine is bulbed in firmly on the actual car.
I could tell something wasn't quite right and I am thankful that I didn't let my mum going there on her own. Avoid them like a plague!
2026年8月11日
自発的なレビュー
Protyre Autocare - Newbury からの回答
Dear Bill Mellos,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Terrible service
Terrible service. Booked appointment online through their own website. Called on same day of booking to ask to change tyres and told all good and refund for difference would be sorted on fitting date. When I turned up to appointment several days later, was told no tyres had been ordered even though they could clearly see my booking still on system and all paid for. Told to come back a few days later when they had now ordered tyres. Turned up on next agreed day to have tyres fitted and now told machine for alignment not working. Also told refund for difference in tyres would go through over the next few days and told to come back again in a few days for alignment (which was also already paid for) but would also get a call 1st to say when machine working. No phone call ever received or refund for tyre difference. Been into garage to complain again and to now ask for full refund for alignment and tyres, yet still not issued correctly. Told again would get a phone call the next day to resolve. Once again no phone call and no refund. Ive now had to escalate to area manager. If I don't get contact soon, will be raising to ombudsman and taking legal action against company. Appears to not just be me with same issues. Avoid
2026年8月8日
自発的なレビュー
Protyre Autocare - Newbury からの回答
Dear Frances Richings,
Thank you for leaving us a review and we're sorry to hear that you did not have a positive experience.
We can see that this matter had been raised with management following your call and they have recently reached out to you via email.
If there are any issues or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Protyre Autocare - Newbury からの回答
Dear Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Got tyers fitted 11th August and on…
Got tyers fitted 11th August and on doing so paid for tracking then to find out that there machine that did tracking was broken. Not a problem I thought as was told it was being repaired on the Thursday but after 4 visits to get my tyres tracked it was still broken . Was told I couldn't get a refund as the manager had to issue it ( he had not been there on the 4 times I had tried either). I was told to go to mitcheldever 30 minutes away to get the service that I had paid for. I wanted to support local but will never use or recommend them to anyone
2026年8月19日
Protyre Autocare - Newbury からの回答
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Went in and spoke to Manager Dan to get…
Went in and spoke to Manager Dan to get my tires swapped from the front to back and re balanced. Manager Dan said he would get mark to do it for £20 cash at 14.30. When i arrived and explain it to Mark he said all jobs have to go through the books and would charge me £25 a wheel. so i left and went back to see Dan 17.00 as he has done cash work for me before only to find they were closed. i wasted a whole all because Mark refused to do a job that Dan had already agreed too.
2026年8月17日
自発的なレビュー
Protyre Autocare - Newbury からの回答
Dear Amir Abdul Khan,
Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Newbury branch has not been a positive one for you on this occasion.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
quick and brilliant
Experts, quick and brilliant. They knew just how to deal with our unusual vehicle , the cost was half that of the market leaders, the website was easy to use and had important comparison information meaning that I bought budget tyres that out performed the market leaders, I saw which branch had my needs in stock, I booked for the next day no problem and no need to order-in our special need. thanks so much
2026年7月30日
Protyre Autocare - Newbury からの回答
Hello Mike,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Newbury からの回答
Hello Mikey,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly staff and great service
2026年7月10日
Protyre Autocare - Newbury からの回答
Hello Richard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Newbury からの回答
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Newbury からの回答
Hello Mr Ferriman,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful and give me advice on…
Really helpful and give me advice on everything what needs to be done in the future
Great price
Definitely be using them again
Thanks
2026年6月3日
Usual high quality of service despite…
Usual high quality of service despite the high demand and temperature in the 30's
2026年6月1日
Staff were great working past their…
Staff were great working past their closing time to get my new tyre fitted . Very good service
2026年5月29日
Great service
Great service getting an aircon regas. Dan was very helpful and efficient. Car was ready exactly when he said it would be.
2026年5月25日
自発的なレビュー
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