Wow what brilliant service … Stressed as only halfway back to Scotland and got a screw embedded .. Friendly and reassuring .. We had a key and phone charger which involved a lot of humour and a m... もっと見る
企業が回答しました
所在地
所在地を変更Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Placed my order online for 2 new front tyres. They had them in stock and a fitting slot available within the hour. Turned up at the appointed time and both tyres were fitted immediately - took ab... もっと見る
They got the job done in a timely manner, were informative and provided additional assistance that hadn’t been sought. I would happily use them again.
Helpful friendly staff. The receptioist is very good and accomodated last minute changes to my appointments without any fuss, ensuring my car was re-tested the following day. The mechanics are patient... もっと見る
企業情報
Protyre Autocare - Penrith について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, 英国
- 01768 864361
4.6
優良
1434件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very friendly staff
Very friendly staff. No long waiting times. Car was ready to collect at the time I was advised.
2026年6月22日
Protyre Autocare - Penrith からの回答
Hello Mrs Impey,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Penrith からの回答
Hello Valley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They got the job done in a timely…
They got the job done in a timely manner, were informative and provided additional assistance that hadn’t been sought. I would happily use them again.
2026年6月17日
Brilliant
Wow what brilliant service …
Stressed as only halfway back to Scotland and got a screw embedded ..
Friendly and reassuring ..
We had a key and phone charger which involved a lot of humour and a mutual solution..
Good luck with the new arrival
xx
2026年6月13日
自発的なレビュー
Protyre Autocare - Penrith からの回答
Hello Wendy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The staff are friendly and they provide…
The staff are friendly and they provide an excellent service. I have used them for 6 years
2026年6月11日
Protyre Autocare - Penrith からの回答
Hello Mr Campbell,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Penrith からの回答
Hello Paul,
We are so pleased you found our air con regas a straightforward process. Thank you!
Best regards,
Eddie
Customer Care - Protyre
Protyre Autocare - Penrith からの回答
Hello Norman,
Thank you for your 5-star review! We are delighted you were happy with our professional service.
Best regards,
Eddie
Customer Care - Protyre
So following on from last weeks issue
So following on from last weeks issue, you'll note the very prompt and seemingly interested reply from the brand.
However, over a week after a promise that the Area Manager would be in contact.....nothing.
They don't care how their branches operate as long as they scam customers.
Says it all.
2026年6月11日
自発的なレビュー
Protyre Autocare - Penrith からの回答
Dear David Halley,
Thank you for leaving us another review.
We can see from our records that this matter had been raised with the Area Manager, he is currently investigating with the centre and will be in touch with you in due course.
Kind regards,
Eddie
Customer Care - Protyre
Easy to book in
Easy to book in, very friendly staff and very helpful too. A good service all round, I would highly recommend them
2026年6月8日
Protyre Autocare - Penrith からの回答
Hello Alison,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient
Very efficient, friendly staff. Also pointed out an engine problem that was not related to the MOT.
2026年6月5日
The Penrith branch released the car…
The Penrith branch released the car with an identified fault that they did not feel was worth sharing with me!
Took my vehicle in for tracking, was told it was done and charged appropriately.
It was immediately apparent that the vehicle was diving all over the road after the 'repair'.
I returned the vehicle le to be told that the track rod end had failed and they couldn't do the tracking, that would be the tracking I paid for!!!
They also have no technical knowledge about how steering works.
The management have a very severe attitude and also have little technical knowledge.
They've just lost our tyre business for all our businesses.
2026年6月2日
自発的なレビュー
Protyre Autocare - Penrith からの回答
Dear David Halley,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service.
Very easy to book appointment on internet, staff were very helpful and friendly, received first class service. Very happy will use again.
2026年5月26日
5 star service…
Placed my order online for 2 new front tyres. They had them in stock and a fitting slot available within the hour.
Turned up at the appointed time and both tyres were fitted immediately - took about 30 mins in total. All in all a very painless exercise.
Pleasant staff. Neat workers and a good price. 5 star service!!
2026年6月1日
The place was very efficient and staff…
The place was very efficient and staff polite but the online booking system was rubbish as I had to bring the car in at 10 and the mot wasn’t until 2 ! The receptionist did her best but couldn’t change the time which completely messed up my day
2026年5月29日
Very happy with the service I got
Unfortunately I was late and they had got the next person in my place. Which is totally fine and wouldn’t expect anything else. They explained why and asked if I could wait. The guy got the tyre out of the boot for me and put it back after. No complaints. All done and dusted in good time. Friendly staff
2026年5月27日
Always helpful and efficient.
Helpful friendly staff. The receptioist is very good and accomodated last minute changes to my appointments without any fuss, ensuring my car was re-tested the following day. The mechanics are patient and explained aspects of their testing and gave good advice on safety.
2026年5月27日
No baloney !
2026年5月20日
Excellent efficient service
Excellent efficient service. Receptionist kept me up to date and tyre replacement carried out to perfection.
2026年5月18日
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