A busy workshop but found time to investigate the problem with my rear tyre and arranged a temporary repair, and for tyres to be fitted the next day, replacing the damaged one and also two worn front... もっと見る
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所在地
所在地を変更Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
What’s not to like? These were the best value tyres I could fine online and fitted for much less than the high street / walk in price. A range of dates and times for local fitting offered and addition... もっと見る
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Staff/mechanics just need to learn to speak to customers better. If there is an issue with dashcams in vehicles then there probably should be a sign up in reception area. Apparently they are not allo... もっと見る
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My son, from Keswick, forgot about his MOT, and we needed an urgent appointment. To our immense relief, Protyre Penrith had one appointment the following day. The Stafford were very friendly and p... もっと見る
企業が回答しました
企業情報
Protyre Autocare - Penrith について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, 英国
- 01768 864361
4.6
優良
1508件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Broken alloy cover
Reception was ok, the man who replaced my tyres broke one of my alloy covers because he didn't know how to get them off! He apologised but I was gobsmacked and didn't report it to the reception desk, I should've but its done. Tbh I think he was annoyed as he was pulled off a job and asked to do my car so wasn't happy.
2026年8月26日
Protyre Autocare - Penrith からの回答
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Friendly knowledgeable staff
2026年8月31日
Protyre Autocare - Penrith からの回答
Hello Katie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service but very short staffed
Good service but very short staffed, I remember when I could go and wait for an hour or so then get seen. Last couple of trips I’ve had to return the following day it’s driven me to Harry’s tyres half a mile away!
2026年8月28日
Protyre Autocare - Penrith からの回答
Hello Norman,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Penrith Branch Service
Top service 1st time, so went back for a new tyre, top service again, done and dusted both times for 8.45 so I could get to work. Will be back again. 10/10
2026年8月12日
Protyre Autocare - Penrith からの回答
Hello Steve,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
a really honest service
They offer a really honest service: explain cost of service beforehand. They tell you an exact time for drop off and collection. Great service.
2026年8月19日
Protyre Autocare - Penrith からの回答
Hello A Campbell,
Thank you for taking the time to share your positive feedback!
Customer service is important to us and we take pride in making sure that it is the best it can be for all our customers. We are delighted to hear that you are happy with the service you received from the team at Penrith.
Best regards,
Eddie
Customer Care - Protyre
ive been using these guys for years now…
ive been using these guys for years now and they have gone down hill, last few times ive been the bloke that works on reception always come across as being stressed and no time for customer service, this time arrived for MOT 2 mins late and was told abruptly they couldn't do the MOT
2026年8月17日
自発的なレビュー
Protyre Autocare - Penrith からの回答
Dear Daniel Tarney,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
had a blowout offside rear just south…
had a blowout offside rear just south of Penrith on the M6 WHICH WAS TERRYFIYING
This company were brilliant in helping us out knowing we had a 9 year old Autistic Child stranded in at the side of the motorway.
Thanks.
2026年8月14日
自発的なレビュー
Protyre Autocare - Penrith からの回答
Hello Gordon,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly staff
Very friendly staff. The gentleman on reception was incredibly helpful, and the staff working on our car were thorough and attentive. Excellent service and would go back. Thank you!
2026年8月5日
自発的なレビュー
Protyre Autocare - Penrith からの回答
Hello Sharla,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Penrith からの回答
Hello Martin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
There was issue with delivery of tyres…
There was issue with delivery of tyres from there supplier and this was only highlighted once I arrived at my lotted slot and to return two days later for fitment Recommend you phone them before setting off.
Service and fitment was fine and they give me discount on extra tyre I had fitted
2026年8月10日
Had pre booked the tyres and time but…
Had pre booked the tyres and time but we ere told it would be over an hour.
Also tracking for rear wheels cost over £40.
We wanted to support a local company even though it was a bit more expensive but then it got more time consuming and even more expensive.
2026年8月10日
Protyre Autocare - Penrith からの回答
Dear David Kennedy,
Thank you for taking the time to raise your concerns.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Protyre Autocare - Penrith からの回答
Hello Mark,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Excellent service.
Made an appointment for 12 noon. On the bay at 12.05. Five tyres fitted and balanced, and on my way shortly afterwards.
Excellent service especially from the two lads who did the job. Very happy as always.
2026年8月5日
Protyre Autocare - Penrith からの回答
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Poor service on three occasions.
Went in for and aircon top up system was working gas removed told me it failed the vacuum test. Money refunded but £80 worth of gas missing took it to another garage same day tested for leaks and passed vacuumed checked again an passed then filled up. On another occasion I went to have my exhaust checked for n a vehicle I had just purchased and they said to spot / tell me the DPF had been cut open and gutted. And also had an MOT it failed on a few blubs (free retest items) didn’t offer to fix them and could not offer the free retest within 24 hours so booked me in 3 days later and wanted £25 retest fee. I did t pay it but it’s just bad practice.
2026年8月3日
Protyre Autocare - Penrith からの回答
Dear Paul,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Friendly service and delivered on time
Friendly service and delivered on time. I got my van tyres aligned as well as two new front tyres and I was pleased with the driving performance after visiting.
2026年7月27日
Protyre Autocare - Penrith からの回答
Hello Vanessa,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Thanks to Megan for keeping me up to…
Thanks to Megan for keeping me up to date . Rebooking when needed and explaining what was required and why .
2026年7月29日
Protyre Autocare - Penrith からの回答
Hello Alison,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Online bookings are great
Able to book a slot online, arrived at the stated time and straight in.
2026年7月29日
Protyre Autocare - Penrith からの回答
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always get booked in short notice
Always get booked in short notice, might not be the cheapest but they do decent job and Megan is always helpful and polite. Had a service, tyres and a couple of MOTs with them now over the last 12 months. Sound...
2026年7月22日
Protyre Autocare - Penrith からの回答
Hello Paul,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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