had a blowout offside rear just south of Penrith on the M6 WHICH WAS TERRYFIYING This company were brilliant in helping us out knowing we had a 9 year old Autistic Child stranded in at the si... もっと見る
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所在地
所在地を変更Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL Penrith, Cumbria, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
They offer a really honest service: explain cost of service beforehand. They tell you an exact time for drop off and collection. Great service.
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Very friendly staff. The gentleman on reception was incredibly helpful, and the staff working on our car were thorough and attentive. Excellent service and would go back. Thank you!
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I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Pro... もっと見る
企業が回答しました
企業情報
Protyre Autocare - Penrith について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 44 Gilwilly Road, Gilwilly Industrial Estate, CA11 9BL, Penrith, Cumbria, 英国
- 01768 864361
4.6
優良
1463件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Very busy outlet
Very busy outlet, but staff were friendly, professional and helpful and was fitted in, a bit later than booked, but it wasn't a problem.
2026年1月30日
Protyre Autocare - Penrith からの回答
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
From walking in the door
From walking in the door, I got the best reception from the girl behind the desk, she immediately helped me with coffee and a seat while I waited, it wasn't long till a gentleman came and told me my car passed with flying colour's
2026年1月28日
Good price and good service what more…
Good price and good service what more can yer ask for.
2026年1月26日
When you buy direct from them they’re…
When you buy direct from them they’re providing “ all the best” customer service recently bought 2 Pirelli all season front tyres 🛞 for my car ,after 2 weeks I have to replace my 4 years rear tyres 🛞 and purchase online payment by 3 monthly payment instalment,1 payment done 👍 when the order was confirmed with reference number and booking details isn’t on their on best interest as the payment was processed by a 3th party company so they didn’t have the same enthusiastic response and deny my booking supposed to be next day after my purchase ,and give the option to came Monday next week reason> as the “tyre’s wasn’t delivered “ and she is concerned why they aloud my next day booking tyre service ( true reason is as the payment wasn’t directly on their on bussines bank account and was purchased as I’ve said payment through online party company and they blame the system payment as the transaction wasn’t received ! So be careful the way you get in touch with them as the service provided isn’t as the best they advertised is all about the money 💰 not customer loyalty and honesty!
2026年1月16日
Protyre Autocare - Penrith からの回答
Dear Mr Ionita,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Easy to order on line
Easy to order on line; prompt service and rapid turnaround; good report on brakes etc.
2026年1月14日
Great customer service
Great customer service, car was fixed within good time, and mechanics were friendly and very recommending.
2026年1月14日
Made an appointment which cut down…
Made an appointment which cut down waiting time. Quick and efficient.
2026年1月5日
Protyre Autocare - Penrith からの回答
Dear Pamela Meadows,
We're happy to hear that you found a good selection of tyres and helpful staff at our Penrith branch.
We appreciate your positive feedback and your booking with us.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Protyre Autocare - Penrith からの回答
Hello Simon,
We appreciate you taking the time to leave us this great review! We're so happy to hear you find our team in centre helpful and friendly.
Best regards,
Eddie
Customer Care - Protyre
Prompt with the tyre change for…
We're prompt with the tyre change for the pre booked time.No delays, changed 2 tyres very quickly & very polite & friendly.
Tol job, thank you.
2025年12月24日
Protyre Autocare - Penrith からの回答
Hello Judith,
We would like to thank you for sharing your feedback regarding the service you received at our Penrith branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
My go to place for tyres.
As usual, prompt and courteous service, especially as this was an un-booked visit following pothole damage.
2025年12月22日
Not as quick as it used to be
If you book a slot it may overrun in time. Give yourself plenty of time even if you are booked.
hour 25minutes to fit 2 tyres. A lot has changed over the years.
2025年12月17日
Protyre Autocare - Penrith からの回答
Dear Wayne and selina,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Waited far too long and no explanation…
Waited far too long and no explanation during the wait!!
2025年12月17日
Protyre Autocare - Penrith からの回答
Dear Ian,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Penrith branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Good price but slow service
Good price but slow service.
The good - competitive on price and took the time to order the tyres I wanted.
The not so good - took over 90 mins to fit two tyres despite booking an appointment time in advance.
Update - Spoke to very pleasant Customer Services Manager, who will look to ensure customers are informed of undue delays where unavoidable.
2025年12月12日
Protyre Autocare - Penrith からの回答
Dear Customer,
Thank you for taking the time to share your feedback in regards to your recent visit to our Penrith branch.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Service
Excellent service and very helpful staff advising on work needed for my vehicle's safety.
2025年12月8日
Great service as usual
2025年11月26日
Protyre Autocare - Penrith からの回答
Hello Mrs Smith,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Penrith branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Penrith からの回答
Dear John,
We're happy to hear that you feel our team at our Penrith branch genuinely cares about our customers and provides top-quality service.
Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
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