Thoughtful caring staff -I was given a time when they could do my repair, they were very prompt and the repair was carried out in the stated time
企業が回答しました
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レビュアーのコメントを見てみましょう
Needed tyre replaced due to Pot Hole puncture on virtually new tyre. Fitted in set of 4 just months previously. Not a stocked brand or size, and wanted to keep same all round. Ordered online for av... もっと見る
I went for a (reduced price) aircon regas and the guys at Ripley gave my car a thorough examination. They pointed out a few things and I got booked in for a couple of days later on Spring Bank Holida... もっと見る
Efficient The service was speedy, but upon arrival to collect car to mechanics were just out the front smoking, the younger lad then said he couldn't complete the full job as there was a issue wit... もっと見る
企業が回答しました
企業情報
Protyre Autocare - Ripley について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
5/7 Derby Road, DE5 3EA, Ripley, 英国
- 01773 847130
4.6
優良
345件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Thoughtful caring staff -I was given a…
Thoughtful caring staff -I was given a time when they could do my repair, they were very prompt and the repair was carried out in the stated time
2026年8月11日
Protyre Autocare - Ripley からの回答
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Ripley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Speedy and Friendly service
2026年8月17日
Protyre Autocare - Ripley からの回答
Dear Deb Jones,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the efficient and friendly service you received from the team at Ripley branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Kept me aware of any problems while…
Kept me aware of any problems while fitting my tyres and sorting my wheel alignment. Pleasant staff and prompt service
2026年7月29日
Protyre Autocare - Ripley からの回答
Hello Dave,
We would like to thank you for sharing your feedback regarding the service you received at our Ripley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Ripley からの回答
Dear mark greaves,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Used Protyre on several occasions.
Used Protyre on several occasions.
Always great prices and exceptional service specifically Ripley centre.
Would use again without a second thought
2026年7月20日
Protyre Autocare - Ripley からの回答
Hello Keith,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
10/10 service
10/10 service, amazing staff and always willing to help. No faults with them ever
Have been using them for years and will continue to do so
Great price, speed and service
2026年7月20日
Protyre Autocare - Ripley からの回答
Hello Mr Brocklehurst,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service.
Went in for a pair of tyres, quote very good, booked for the following afternoon, quick nip to a few shops, back in half hour job done, staff friendly and efficient, definately recommend their services.
2026年7月8日
Protyre Autocare - Ripley からの回答
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The service was on time,as pre-booked
The service was on time,as pre-booked, staff were efficient and informative and the cost of the service was excellent 👍
2026年7月10日
Protyre Autocare - Ripley からの回答
Hello Mr Bestwick,
We would like to thank you for sharing your feedback regarding the service you received at our Ripley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Ripley からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I popped in with my car after the under…
I popped in with my car after the under tray was hanging down, due to an injury I couldn’t get under the car to have a go at sticking it back on and the lads were so helpful. They went out of their way to fit me in that day to give me a hand, and looked over the car and offered me advice and a second opinion on some other concerns I had. Highly recommend , thanks guys .
2026年7月4日
自発的なレビュー
Protyre Autocare - Ripley からの回答
Hello Rhianna,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly & helpful gentleman
Very friendly & helpful gentleman. Checked that they had the necessary parts & had my car ready when I attended to collect. Reasonable pricing & quick competent service.
2026年7月3日
Protyre Autocare - Ripley からの回答
Hello Louise,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ripley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service at a reasonable…
Excellent service at a reasonable price. I can’t fault the guys at Protyre Ripley. Whilst they didn’t have the tyre I wanted, they fitted me in at short notice with an equivalent that didn’t cost significantly more and did the work in an efficient manner.
2026年6月16日
Protyre Autocare - Ripley からの回答
Dear Simon Ablett,
Thank you for sharing your positive feedback!
We are delighted to hear that you received excellent service at a reasonable price at our Ripley branch.
We appreciate your understanding regarding the tyre availability and are glad our team could efficiently assist you.
Thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Staff spot on and helpful but the…
Staff spot on and helpful but the repair on car was unprofessional damaged bits on car underneath causing more problems
Will use for tyres but that is all carnt trust them for any thing else
2026年6月3日
Protyre Autocare - Ripley からの回答
Dear Mr Stacey ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ripley branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Had a slow puncture in a tyre
Had a slow puncture in a tyre. They said couldn’t do as the tyre had cracks in it. The tyre has 6mm of tread and is less than 3years old. Took it somewhere else & they repaired it. Just needed rim sealing. Protyre trying to sell new tyre. They tried to charge £800 for 2 strutt tops & anti roll bar link on a fiat 500 owned by a relation aswell. THEY ARE RIPPING PEOPLE OFF. !!!!!!
2026年5月25日
Protyre Autocare - Ripley からの回答
Dear Thomas Allcock,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
The Ripley Team were great
I went for a (reduced price) aircon regas and the guys at Ripley gave my car a thorough examination. They pointed out a few things and I got booked in for a couple of days later on Spring Bank Holiday Monday (Yes, Bank Holiday Monday).
The work was done very efficiently and the whole team (although depleted on the day) were polite, considerate and prompt in carrying out the work
2026年5月25日
Ripley Branch Rip Off
Visited on Friday 22nd May at Ripley for an air con regas, waited an hour and was told it was finished and it wouldn’t work fully because my hybrid isn’t fully charged. Charged it later and air con still not working. Myself and my partner was travelling that day so couldn’t go back as we were in Worcester. Saturday 23rd May we went to a44 tyre in Worcester to try and get the issue sorted. They hooked it up to the diagnostic machine and said there were no leaks, compressor issues or anything and that the gas had 0 gas in it. Therefore this had not been done. I had paid for a service at Ripley to have it not done and for them to try and upsell other services that were apparently needed on my car. Avoid Ripley at all costs because they rob you and take your money. Literal day light robbery.
2026年5月22日
自発的なレビュー
Protyre Autocare - Ripley からの回答
Dear Customer,
Thank you for notifying us of your concerns. We are sorry to hear that this has happened.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Had a nail in my tyre
Had a nail in my tyre. The staff were very friend and helpful. They talked me through what options there was and informed me of all prices before I made my decision.
I would recommend they to everyone and will be going back in the future for any other tyres I need
2026年4月29日
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