The staff were polite, friendly and helpful but the wait for a booked single tyre change was too long. The excuse given was we only have one tyre fitter was not acceptable.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was very satisfied with the guys on shop floor. I had a problem with my car and itvwas sorted very quickly and professionally. I would your establishment
企業が回答しました
I used a Groupon voucher for aircon regas and the whole process was easy and straightforward. The booking process over the phone was easy, the staff are very friendly and happy to give advice and shar... もっと見る
企業が回答しました
Easy online booking service , prior to a call on deciding which of two tyre makes to choose . Glad I did knowledge is king I would have chose the wrong one ! Booked two new front /valves & tracking (d... もっと見る
企業が回答しました
企業情報
Protyre Autocare - Swadlincote について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Hearthcote Road, Swadlincote, DE11 9DS, Swadlincote, Derbyshire �, 英国
- 01283 221288
4.7
優良
1089件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The staff were polite
The staff were polite, friendly and helpful but the wait for a booked single tyre change was too long. The excuse given was we only have one tyre fitter was not acceptable.
2026年9月11日
Very easy to book online and staff…
Very easy to book online and staff helpful and polite on the day.
2026年9月11日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Protyre Autocare - Swadlincote からの回答
Hello Rudy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I was very satisfied with the guys on…
I was very satisfied with the guys on shop floor. I had a problem with my car and itvwas sorted very quickly and professionally. I would your establishment
2026年9月7日
Protyre Autocare - Swadlincote からの回答
Hello Mr Boam,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote centre.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Best regards,
Eddie
Customer Care - Protyre
Protyre Autocare - Swadlincote からの回答
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Have used Protyre for many years however…
Have used Protyre for many years for various jobs with multiple vehicles. Recently it has felt like the customer service has dropped dramatically and that they are doing you a favour by being there.
I Booked an appointment to have 4 tyres replaced today (Wednesday). I turned up ahead of time to be advised that the tyres hadn’t arrived but could be re ordered and fitted Saturday. I explained I used the vehicle for work and therefore wouldn’t be able to go out to work for two days. Was then given an appointment for 4pm on Friday which still didn’t change anything. There was no attempt to help me. They also didn’t have the courtesy to call me to let me know the tires hadn’t arrived which was a waste of my time. I left called another fitter and they offered me an appointment first thing Thursday morning so I can get back on the road again. Simple solution, I won’t use protyre again…
2026年9月2日
自発的なレビュー
Protyre Autocare - Swadlincote からの回答
Dear Sean Collins,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Ease online booking
Quick and easy to process online booking. 1st class service. Polite and friendly staff.
2026年8月19日
Protyre Autocare - Swadlincote からの回答
Hello Jo,
We would like to thank you for sharing your feedback regarding the service you received at our Swadlincote branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Swadlincote からの回答
Hello Rob,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our online booking process easy and that our team in centre friendly. We always strive to provide excellent service, and your feedback is greatly appreciated. We hope to see you again soon.
Best regards,
Eddie
Customer Care - Protyre
New tyres
Tyre fitter came and told could not remove a wheel nut told him both wheels came of a week before due to a service carried out, supervisor over heard discussion and went with fitter and he came back having removed it but with damaged nut came out with only 3 nuts on wheel, I had got a new nut at home.
2026年8月24日
Protyre Autocare - Swadlincote からの回答
Dear Maurice Upton,
Thank you for bringing this to our attention. We are sorry to hear that this has happened.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Courteous,efficient and friendly…
Courteous,efficient and friendly staff.Work completed on time.Phoned as agreed.Service book stamped.Given all appropriate paperwork.
2026年8月24日
Protyre Autocare - Swadlincote からの回答
Hello Tony,
We would like to thank you for sharing your feedback regarding the service you received at our Swadlincote branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
5* treatment from start to finish …
Always a pleasure to pop into protyre and to pass on the Swadlincote branches details , always great service pleasant bunch of lads , top treatment given not just to me but other customers too the gents were polite smiley and have great customer rapport.
2026年8月19日
Protyre Autocare - Swadlincote からの回答
Dear Yvonne ward,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at its best for all our customers. We are delighted to hear that you are happy with the great service you received from the team at our Swadlincote branch.
we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Service
I booked my car in for 4 new tyres.
On the day I had booked I was informed that the person who had taken the booking didn't order the tyres so I had to pay an additional £105 for a different make to me it seemed like a con to make me pay for a more expensive tyre.
I had to have them done on that day as I was going down south.
Not a very good service don't think l will use or recommend them
2026年8月19日
Protyre Autocare - Swadlincote からの回答
Dear Graham Tilson,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great price
Great price, pleasant customer service. Informed me of any things to keep a check on.
2026年8月17日
Protyre Autocare - Swadlincote からの回答
Hello John,
We would like to thank you for sharing your feedback regarding the service you received at our Swadlincote branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Swadlincote からの回答
Dear Nicola Hanson,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
I used a Groupon voucher for aircon…
I used a Groupon voucher for aircon regas and the whole process was easy and straightforward. The booking process over the phone was easy, the staff are very friendly and happy to give advice and share knowledge. I was told how long the job would take and was updated during the procedure. I am very pleased and highly recommend!! I shall be returning in the future
2026年8月5日
Protyre Autocare - Swadlincote からの回答
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great people good service
Great people but struggled to find a part for my insignia. A google search confirmed they are hard to find but I bought one from ebay.
Delivered and fotted next day at a good price for labour only.
2026年8月3日
Car was on ramp at booking time
Car was on ramp at booking time, job done in less than 40 mins
2026年8月10日
Protyre Autocare - Swadlincote からの回答
Hello Ben,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Swadlincote からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Swadlincote からの回答
Hello Kevin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Swadlincote からの回答
Hello Harold,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swadlincote branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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