I needed 4 tyres fitted quickly so I could make an appointment. Given competitive price and job done in time to keep appointment including check and adjust tracking. Thank you.
企業が回答しました
所在地
所在地を変更Winterstoke Road, Weston Super Mare, BS23 3YG Weston Super Mare, North Somerset, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My Hyundai started overheating suddenly. We were due to take our grandchildren home next day and needed a same day repair. I tried 2 other garages before Pro tyres both were unhelpful. At Protyres Ma... もっと見る
企業が回答しました
The customer service I received from Matt on the counter was exceptional. He explained everything from the start and kept me updated at each stage of my vehicle repair journey as it was not straight f... もっと見る
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Had my new tyre fitted after finding a bad puncture and ordering online the day before, the guys were fantastic as always. The chap on the reception was welcoming when we arrived and said hello to my... もっと見る
企業情報
Protyre Autocare - Weston Super Mare について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Winterstoke Road, Weston Super Mare, BS23 3YG, Weston Super Mare, North Somerset, 英国
- 01934 429910
4.6
優良
1130件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Friendly staff
Friendly staff, and knowledgeable on there products.
Booked for first thing in the morning and was done in two and a half hours later..
2026年11月4日
Protyre Autocare - Weston Super Mare からの回答
Hello Leon,
We would like to thank you for sharing your feedback regarding the service you received at our Weston Super Mare branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
With Web save I saved £50 off a…
With Web save I saved £50 off a platinum service, so £400,was a good price. 👍
2026年11月4日
Protyre Autocare - Weston Super Mare からの回答
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Weston Super Mare からの回答
Hello Carl-aaron,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
MOT - Efficient Service
MOT was easy to book online. The check in process was easy with all the information coming from the online booking. A pick up time was agreed and the car was ready for me when I got back.
2026年10月28日
Protyre Autocare - Weston Super Mare からの回答
Hello Graham,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I needed 4 tyres fitted quickly
I needed 4 tyres fitted quickly so I could make an appointment. Given competitive price and job done in time to keep appointment including check and adjust tracking. Thank you.
2026年10月26日
Protyre Autocare - Weston Super Mare からの回答
Hello Anthony,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Weston Super Mare からの回答
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Weston Super Mare からの回答
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Staff went above and beyond to assist me
2026年10月19日
Protyre Autocare - Weston Super Mare からの回答
Hello Jax,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Disappointing Customer Service
Disappointing Customer Service – MOT Failure Over a Minor Issue
My car failed its MOT because of UK stickers I had applied to the registration plate for travelling in Europe. I was aware of the requirement to maintain a minimum 11 mm gap between the characters on the number plate and made every effort to comply. However, according to the garage, the stickers were less than 11 mm from the first letter.
I fully understand that MOT regulations are strict and that vehicles must comply with the law. I have absolutely no issue with following the rules and ensuring my car is road legal. What I do take issue with is the complete lack of common sense and customer care shown in this situation.
Rather than contacting me to explain the issue and asking for authorisation to remove the stickers, the garage simply failed the car. The problem took me approximately two seconds to resolve by peeling the stickers off, yet this resulted in an unnecessary MOT failure and the inconvenience of having to return a week later for a retest.
This is where customer service matters. I am not asking anyone to ignore the regulations, but surely there is a difference between enforcing the rules and making no effort whatsoever to help a customer resolve a minor, easily rectifiable issue.
To make matters worse, the retest itself took exactly 3 minutes, yet I was left waiting for half an hour before my keys were returned.
I have previously used this garage for all the work required on my car, which makes this experience even more disappointing. Unfortunately, this incident has seriously damaged my confidence in their service, and I will now be considering taking my business elsewhere, to a garage where customer care and respect for customers’ time are given the same importance as following procedures.
A little communication, common sense and willingness to help would have made all the difference. Sadly, none of those things were evident during this visit.
2026年9月28日
自発的なレビュー
Protyre Autocare - Weston Super Mare からの回答
Dear Daniel,
Thank you for your feedback.
We can confirm that your concerns have already been raised with our management team and are currently under investigation. Once the investigation has been completed, a member of the team will contact you directly with an update and the outcome.
We appreciate your patience while this matter is being reviewed.
Kind regards,
Kayliegh
Customer Care Team
Excellent service professional work
2026年10月13日
Protyre Autocare - Weston Super Mare からの回答
Hello Mrs Summers,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quick and easy process to order tyres
Quick and easy process to order tyres, book a date for fitting. Dropped car off and within an hour it was all done. Staff were very polite.
2026年10月14日
Protyre Autocare - Weston Super Mare からの回答
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Weston Super Mare branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Mot test carried out on time.
Mot test carried out on time.
Staff friendly and helpful.
Hassle - free experience.
2026年10月12日
Protyre Autocare - Weston Super Mare からの回答
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Weston Super Mare からの回答
Hello Lee,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful and trustworthy i would…
Really helpful and trustworthy i would definitely recommend
2026年9月30日
Protyre Autocare - Weston Super Mare からの回答
Hello Mr Hemming,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great staff
Great staff, friendly efficient and fair on the requirements thats needed. And good priced!!
2026年9月30日
Protyre Autocare - Weston Super Mare からの回答
Hello Tezza,
We would like to thank you for sharing your feedback regarding the service you received at our Weston Super Mare branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Quick but profeshonal job
2026年9月26日
Protyre Autocare - Weston Super Mare からの回答
Hello Juliana,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Following up on my recent disappointing…
Following up on my recent disappointing service and MOT experience with Protyre Weston, I today found that my dashcam had been unplugged and left unplugged, so have been left unwittingly driving around with no dashcam for a good month.
Please be aware that this happens during servicing and testing, and seemingly they dont bother to plug it back in, so check for yourselves if you have a dashcam.
Really bad again from these guys.
2026年9月27日
自発的なレビュー
Protyre Autocare - Weston Super Mare からの回答
Dear Andy,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Protyre Autocare - Weston Super Mare からの回答
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weston Super Mare branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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