I was there for about 30 minutes waiting for two tyres. In that time yer man on reception dealt with many different types of people. He multi tasked better than any woman I know. Great job. The free c... もっと見る
企業が回答しました
所在地
所在地を変更Unit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ Wimborne, Dorset, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I arrived early so the work was done straight away, very efficient team and really nice guy in the office
企業が回答しました
Not ideal getting a puncture at 9:30pm on the night before you have to drive to Bristol to catch a holiday flight the next morning! So I ended up at Protyre for 8:30am the following day needing a quic... もっと見る
Got caught out with unrepairable tyre whilst away from home, Goggled nearest garage and these guys were closest, and open on a bank holiday. Lucky for us theses guys had correct tyres and brand we n... もっと見る
企業情報
Protyre Autocare - Wimborne について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ, Wimborne, Dorset, 英国
- 01202 890066
4.6
優良
564件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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I arrived early so the work was done…
I arrived early so the work was done straight away, very efficient team and really nice guy in the office
2026年6月29日
Protyre Autocare - Wimborne からの回答
Hello Patrick,
We would like to thank you for sharing your feedback regarding the service you received at our Wimborne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I was there for about 30 minutes…
I was there for about 30 minutes waiting for two tyres. In that time yer man on reception dealt with many different types of people. He multi tasked better than any woman I know. Great job. The free coffee was naff, but it was free
2026年6月24日
Protyre Autocare - Wimborne からの回答
Hello Pat,
We are so glad to hear you had a positive experience with us and appreciate you taking the time to share your feedback. We are happy to hear our in centre team provided great service.
Best regards,
Eddie
Customer Care - Protyre
Excellent service
Excellent service, great personality on counter and knowledgeable. Keep up the good work 🛞🛞🛞
2026年6月24日
Protyre Autocare - Wimborne からの回答
Hello Paul,
We appreciate you sharing your positive feedback. We are delighted to know our in centre team provided excellent service and knowledge. We look forward to seeing you again!
Best regards,
Eddie
Customer Care - Protyre
Protyre Autocare - Wimborne からの回答
Hello Christopher,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Wimborne からの回答
Hello Mr Dobson,
We appreciate your 5-star review. We are delighted you found our service prompt and courteous.
Best regards,
Eddie
Customer Care - Protyre
Excellent service
2026年6月15日
Protyre Autocare - Wimborne からの回答
Hello Mr and Mrs McPhail,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Wimborne からの回答
Hello Mr Edge,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Wimborne からの回答
Hello Lawson,
We are delighted you had such a positive experience with our team in centre. We appreciate your kind words.
Best regards,
Eddie
Customer Care - Protyre
Protyre Autocare - Wimborne からの回答
Hello Lorraine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service without an appointment
Great service without an appointment, puncture repair completed promptly, all good!!
2026年6月8日
Protyre Autocare - Wimborne からの回答
Hello Chris,
We would like to thank you for sharing your feedback regarding the service you received at our Wimborne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I’ve been going to protyre Wimborne for…
I’ve been going to protyre Wimborne for many years, they are great very helpful, this time I needed 3 new tyres, Andrew was excellent extremely friendly and helpful got it sorted in no time , thankfully 😅
2026年6月1日
自発的なレビュー
Protyre Autocare - Wimborne からの回答
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I am extremely disappointed with the…
I am extremely disappointed with the lack of empathy and professionalism at this branch. Today, I got a puncture in a remote, wooded area. I managed a temporary fix, but the tyre is losing air rapidly. I found this shop on Google and rushed here, arriving at 17:20—a full 10 minutes before their official closing time.
I politely explained my situation and begged them to help me, as I still have a 15-mile drive ahead of me to get home safely. They flatly refused, claiming they were already closed, and told me to come back tomorrow. To make matters worse, they directed me to "another tyre shop just two streets away" that they claimed was still open. I trusted them and went there, only to find it completely closed—something they undoubtedly already knew. They simply lied to get rid of me.
Leaving someone stranded in a vulnerable situation when you still have 10 minutes left on the clock shows a complete lack of basic humanity and customer care. I definitely do not recommend them.
2026年6月4日
自発的なレビュー
Protyre Autocare - Wimborne からの回答
Dear Zsolt Seby,
Thank you for bringing this to our attention following your visit to our Wimborne centre. We are very sorry to hear that you had this experience - this is far from the high standards we would expect of our centres and team members.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Incredible service
Incredible service. The staff were welcoming, friendly, eager to help and I could not have asked for more.
2026年5月27日
All staff very helpful and sorted out…
All staff very helpful and sorted out the problem with my flat tyre very quickly and replaced it fast with a decent tyre I could afford .Thankyou so much for your speedy service .
2026年5月13日
Poor work and gaslighting customers
Tyreland Ferndown
If you are looking for an off-centred steering wheel and gaslighting, then this is the place for you. If you want your wheels aligned correctly, I would steer well clear.
Took my car in for alignment as the steering wheel was off centre. Once the car was handed back, it was immediately obvious that the problem still existed and was actually worse. I drove straight back, expecting them to offer to have a look again. What actually happened was that they gaslit me into thinking there was something wrong with the car and refused to correct the mistake, falsely claiming the car's computer systems made it impossible to centre.
Another, better, local firm has just sorted it in 20 minutes, so it would seem that the car is actually fine.
Absolutely do not recommend this branch, due to both their apparent inability to align wheels correctly, and their appalling attitude towards customers.
2026年5月13日
自発的なレビュー
Protyre Autocare - Wimborne からの回答
Dear Graham Vale,
Thank you for taking the time to raise your concerns. We are sorry to hear that you have not had a positive experience.
We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then escalate this with higher management.
Kindest regards,
Georgia
Customer Care - Protyre
Wimborne Branch - Atracious
Booked online via Protyre website whilst being recovered found a local branch with stock able to fit next day. Using the main site I expect timings to be updated etc. Booked in for 08:30, surprising for a Bank holiday but at the same time whilst in the situation I was in not going to argue.
When I got there branch didn't open until 9:30. Whomever opened up, drove up in his car like he stole it. Gave sass about the time, said should have checked the branches own website. Which when you look at it they can't even spell Wimborne correctly so that gives me so much confidence.
Then he proceeded to walk up to staff who where waiting in their vehicles and b!tch about people booking in too early! Seriously, do it in private not in front of customers.
General attitude problem and after speaking to a few others it's seemingly a common consensus. Will not use again!
2026年5月13日
Protyre Autocare - Wimborne からの回答
Dear Customer,
Thank you for your feedback. We are sorry to hear that your recent visit to our Wimborne branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
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