I was lost and they guided me to their outlet. Great customer service from that phone call, welcome on arrival, tea, bit of local tourist info thrown in too Thankyou!
企業が回答しました
所在地
所在地を変更Unit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ Wimborne, Dorset, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Prompt attention knowledgeable Sorry they did not provide any written n results of supplementary checks. Wheel alignment let steering wheel out of centre was corrected for.
Not ideal getting a puncture at 9:30pm on the night before you have to drive to Bristol to catch a holiday flight the next morning! So I ended up at Protyre for 8:30am the following day needing a quic... もっと見る
Got caught out with unrepairable tyre whilst away from home, Goggled nearest garage and these guys were closest, and open on a bank holiday. Lucky for us theses guys had correct tyres and brand we n... もっと見る
企業情報
Protyre Autocare - Wimborne について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 11 Haviland Road, Ferndown Industrial Estate, BH21 7RZ, Wimborne, Dorset, 英国
- 01202 890066
4.6
優良
591件のレビュー
顧客にレビューを依頼しています
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Protyre Autocare - Wimborne からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had two front tyres replaced and then…
Had two front tyres replaced and then took car for an MOT the following day. It failed the MOT due to badly damaged wheel, but no damage to the tyre.
The damage must have been present when the tyre was replaced, but nothing said. Really poor service, letting us drive away in a car with wheel in dangerous condition.
2025年5月28日
Protyre Autocare - Wimborne からの回答
Dear Swannie
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Wimborne branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Booked in but tyres not in stock despite ordering
Despite phoning on Friday 10th October and booking an appointment for four new all-weather tyres to be fitted to my son's car on Saturday 18th, when we arrived, the tyres were not in stock, and the issue was blamed on the person covering the phones the previous week.
The staff member at the desk ordered more tyres and booked us in again for Saturday 25th. However, when we turned up, the person on duty couldn’t find the order and explained that he was only covering. Once again, we were told that only two tyres were available and that more would need to be ordered.
At that point, we decided to take our business elsewhere.
Unfortunately, this was a disappointing experience and does not reflect the good service we’ve received from you in the past.
2025年10月26日
Protyre Autocare - Wimborne からの回答
Dear L Collins,
Thank you for your feedback. We are sorry to hear that your recent visit to our XXXX branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Protyre Autocare - Wimborne からの回答
Hello Mrs Sherwood,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good price, great service
Good price for the tyres (goodyear vector 4seasons). Excellent service - done in 45 minutss.
2025年10月15日
Protyre Autocare - Wimborne からの回答
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Wimborne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Second visit in two weeks
Second visit in two weeks , puncture this time, thankfully not in one of the new tyres from last week !
As before , hassle free fast service.
Thank you Jack and the team.
One tyre left swap will need personal parking bay at this rate.
2025年10月13日
Protyre Autocare - Wimborne からの回答
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
At short notice my car was repaired …
At short notice my car was repaired late on a Friday evening
2025年10月15日
Friendly staff
Had a tyre check on all 4 tyres. Said I definitely needed 2 and to just keep an eye on the other 2. No hard sell to have all 4 done.
2025年10月9日
Protyre Autocare - Wimborne からの回答
Hello Sergiy,
We would like to thank you for sharing your feedback regarding the service you received at our Wimborne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Wimborne からの回答
Hello Keith,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Wimborne からの回答
Dear Clare Scarr
We're happy to hear that you found our team friendly and efficient , and that the information was clear at our Wimborne Branch .
Thank you for your positive feedback!
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
I always find the staff very helpful…
I always find the staff very helpful and honest. I need 4 new tyres the job was done efficiently.
2025年9月22日
Protyre Autocare - Wimborne からの回答
Hello Sue,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Wimborne からの回答
Hello Mr Tickner,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Gives an option as to what grade tyre…
Gives an option as to what grade tyre you want and always good customer service
2025年9月17日
Quick and efficient as always.
2025年9月15日
Protyre Autocare - Wimborne からの回答
Hello Colin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wimborne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Exceptional service
I turned up at 5pm with a suspected slow puncture, they fitted me in right at the end of the day, the tyre needed replacing, they were so helpful friendly and explained my options and advised me on my other tyres, exceptional service
2025年9月1日
Poor Service fitting Two Front Tyres
I bought tyres off Protyre website to be fitted at the Wimborne branch near Ferndown. I chose an appointment at 11.00 and was there on time as requested in the receipt. My car was not even looked at for an hour (I was waiting) and was eventually ready after an hour and a half!! Several others waiting a long time too. This was very poor service.
When I eventually drove off to Wimborne the car was showing incorrect tyre pressure on a front wheel (the new tyres). On return home I used an accurate tyre pressure gauge and found the two new front tyres were different by 2.5lbs!! This should never happen - they should be pumped up to the SAME pressure (both new tyres on front).
I have been using this business for all my tyres (2 cars) for about 25 years. Standards have sadly deteriorated and it is likely I won’t be going there again. Very disappointed. I should note that the staff apologised but they need to improve their standards.
2025年9月2日
自発的なレビュー
Protyre Autocare - Wimborne からの回答
Dear Customer,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
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