Puritan's Pride レビュー 285

I have no problem with the products themselves. ITS THE UNSAFE & DANGEROUS TO THE ENVIRONMENT PACKAGING! Unless I'm personally placing my order with an agent, It says on my account to NOT use anything but paper. My orders come with a box full of 100s of STYROFOAM magnetized peanuts or that giant plastic bubble wrap anyway! Not only are those peanuts an environmental hazard because they're not recyclable "neither is the plastic" they're A CHOKING HAZARD for my gkids and pets. And good luck getting the peanuts out of the box into your trash can! They stick to EVERYTHING, your hands, your clothing etc, so its really easy for some not make it the can. You won't even know there's some stuck to the wall, cabinets your sleeves etc. I shouldn't have to REPEATEDLY personally ask PP to NOT use those products. By now EVERYONE knows its our duty to do what we can to help the environment. But the biggest impact will mostly come from big business/manufacturing etc, who can switch to using recycled paper, cardboard etc on a large scale. How can ordinary citizens do their part if we're being ignored and not given the option to say, I want environmentally safe packaging. It makes no sense to me that PP can use just paper wrap if requested but continues to use other unsafe packing materials like STYROFOAM PEANUTS & plastic bubble wrap! Whats up with that? Its not like they ASK US what type of packaging we prefer. They could EASILY just switch to recycled brown paper for ALL of their packaging. So hey everyone please be sure your paying attention to the packaging being used for all of your online orders. None of them will change to environmentally safe products unless WE THE CONSUMER demand it...PS also start holding restaurants accountable for the billions of tons of unrecyclable/styrofoam single use to go packaging they use. Either bring your own to go box or ask them to wrap your order in foil or paper.

Ordered a melatonin product, never sent. Emailed the company, no response. Not reputable company!

I bought two bottles of Puritan's Pride CO Q-10 Plus
Red Yeast Rice. I took the recommended dose 2 per day, morning and night. I had my blood work done after three full months of taking this and it DID NOT lower my cholesterol at all. In the past I've used Weider's Red Yeast Rice Plus which really did work in six weeks time and brought down my Cholesterol numbers. I thought by using the Puritan Pride I would get a better benefit because it says it contains CO Q-10. Don't waste your money on these.

Muy buen producto, la vit D3 facil de tomar, llego en tiempo y forma, vuelvo a comprar

No stars if I could!!
I ordered some sleep aids and was charged £12.41 customs duty on the product to allow entry into UK.
At no time was I informed this may happen when I placed the order and when I complained they said it was my responsibility to check on customs duties before I ordered!!! NOT acceptable!
Customer beware!

This is the worst company i had to deal with. I placed an order and within mins i canceled the order. two weeks later, i still have not received a refund. Their horrible and their CS is really terrible. Don't Buy from this website!

The usual apple cider vinegar typically has a strong odour but I wish Puritan's Pride could tone down their tablets a little. The big tablets dissolve quickly in your tongue too so if you don't like ACV's taste you will cringe at taking them daily. I also didn't see that much of a difference to my skin or my weight so I won't be trying this again in the future.

I've enjoyed their products. Customer service quickly corrected issue I had. Would recommend.

The multivitamin 1 a day is totally not good 67% C etc as well as horrible customer service, the shipping is so slow 2 weeks! Overall not good, look something else!
I must add, as after I told them my dissatisfaction, they'll refund my payment, reason for my dissatisfaction was inadequate amount of C vitamin, 67% as it should be obviously 100%, daily need. So all and all I was fairly covered and fine, will be looking helpful D3 vitamin because it may helping these covid 19. I wish all and everyone following healthy guide lines and be safe.

They offer some decent deals sometimes on a good selection of decent quality products. What gets me though, is I'm a savvy shopper that uses web browser cash back plug ins and over multiple orders with them, they always find a way to not pay the cash back. Once was a full $100 off $100 or more coupon I "won" and once they wouldn't honor it I had to return the order. Also, more recently, on an 18% cash back order... Regardless, every time they try to say I'm using an ad blocker but I always have it completely disabled and it's *ONLY* Puritan, out of all the cash back offers I use, who finds a way EVERY time to weasel out of what they offered to motivate me to buy from them. This is extremely deceitful and is sad as I would like to support an old school America company like this. They may try to comment to say nicely that "you can't use ad blockers", but again, every time I make sure to jump through all the right hoops, they still never pay and when I contest it I always get the lame "ad blocker" excuse when *no other companies* do this to me! Very disappointing!

Received a shipment of Vitamin D3. When I took the bottles out of the box I noticed that the capsules were massed in one great lump in every bottle. I opened one and there were only 2 loose capsules. On trying to separate them the capsules tore leaving a sticky liquid behind. I called C/S and the said they would replace them at no charge and to throw away the bad ones. Today I received the replacements, 2 weeks later.

Excelente precios y calidad genuina....
Gracias al orgullo puritano.... Muchas Gracias!

The following is my husband's review:

Ok, I've tried several times to get this rectified.  I really need to speak to someone that can actually help the situation, but I suspect that will never happen.  The CS reps don't have a clue and they are very frustrating to deal with.  I can not log into my account, nor can I get a password reset email from PP.  I know the password is correct.  I know the email account is correct.  

My wife called customer service and spoke to a guy that could barely speak English.  He said the email account didn't exist in PP's system and told her it was under another email account.  I checked the other email account and as I suspected no purchase history and no perk points.  This is not the account.  I pull up the latest perk points email sent to the email that the CS rep said didn't exist and my wife calls CS again.

This time she gets a woman that could not understand our dilemma.  So my wife asks, can you look up my perk Id #?  She says yes and does and voila, there is the account that doesn't exist.  Then she tells my wife to log in.  My wife says that's the problem, I can't log in.  She says reset your password, we tried, PP doesn't send the email.  CS rep tries to send the email.  Still no email on my end.

Then the CS rep says that she has received several calls about PP customers not being able to log into their accounts and also can't get password reset emails.  She said she would send it up the chain and I would get a call.  No call and still can't order.  I have perk points that I would like to use.  I have a discount that I would like to use. What's the point of having them if I can't use them?

When will I be able to log into my account?  Seriously, how long is it going to take to solve this problem?  Why can't they text me the password reset link? So many questions, no answers.

I have been ordering from PP for years and have been satisfied, but CS has gone downhill.  I recently noticed that I got shorted in my last order.  I ordered Biotin 100 softgels, buy 2 get 3 free.  As I was pulling a fresh bottle out of the pantry, I noticed it was 50 softgels, instead of 100.  I checked the other bottles and they were all 100 softgels.  Sneaky! 

I really need to check my past orders for discrepancies, but I can't log into my account, so therefore I cannot check order history.

Obviously, something  has changed in the management of Puritan's Pride and it isn't for the good.

Extremely dissatisfied!

Their products are very informative. Customer service is good. I will order again.

I ordered Glucosamine Sulfate 1000mg 240 capsules with an option ‘3 for $27.99’(Order # 618053845). However I received a package with 2 bottles.
What kind of scam is this business?

I was a regular customer of Puritan pride up till last week. I will never order from them again. I brought 40 dollars worth of vitamins from them and usaully shipping and handling were free but this time they charged me over 17 dollars worth of shipping and handling. I called to speak to someone and the person on the the other end was so uncaring and didn't even want to help me or explain why I got a shipping charge. I won't be shopping here anymore

Pitiful customer service. Take forever to answer the phone. Then, they had the nerve to call and leave me a v/m at 11:30PM!! That is because the company outsources their customer service to South Africa - among other places.
I placed an order for Zinc tablets. It was paid for via my credit card, and shipped. I received a confirmation email from Puritan's Pride and another follow-up email from UPS. When the shipment didn't arrive on Saturday I tracked it. Only then did I learn that my order had been returned to the warehouse.
After 2 phone calls; first one over 1 hour between hold-time and conversation with CSR, second one for 1/2 hour. Their 'best' solution - refund my money. Since Zinc is on back order placing another order is not an option. And since I wasted 1 week waiting for the order - there is no other option for my other friends or me to purchase zinc.
So disappointing.

I was willing to put up with large bottles that are only 1/2 full even though that seemed like a waste. But this is ridiculous. Re-calling an order that had been fully paid for by a customer.

will be buying local or searching for another online option.

After many years of satisfaction I am discontinuing because of poor customer service. When you are lied to it raises a red flag and then charged for an item that they just said wouldn’t be available for another 3 months it shows the company is going downhill.

I have been loyal to Puritans Pride for years. But something has changed in the last year. Their product quality is going down. Their service is bad. They have traded many quality supplements in for flashy packaging and supplement "blends". I am so disappointed. Another company ruining their product to squeeze out some profit.

I have ordered from Puritan's Pride for years, but will not order from them again. I placed an order that I was supposed to receive by 12/31. From the tracking info, I could tell that the package was bogged down & hadn't gone anywhere for several days. Another order was processed on 1/15, but now one of the items I ordered was no longer available. And to top it off, when I called several days later because I never received a tracking #, found out that even though I was provided an order #, the order was never placed. So, then another order was placed & I finally received it 1/28. The third order was supposed to be sent expedited shipping due to the previous delays, but it was not. It was sent regular mail via UPS. I think Puritan's Pride is a good company & has a good product, but their customer service has suffered greatly in recent years. Most of the reps are very hard to understand & have a hard time speaking understandable English.