Quick Platesレビュー 

Quick Plates からの回答

2025年7月22日

Hi Tawanda,

We categorically deny any suggestion that Quick-Plates is a “scam.” Here are the facts:
• Order & Payment: You placed your order on 26/06/2025 and paid £32.51 for special delivery.
• Documentation & Processing: We confirmed that we have yet to receive receipt of your legally required proof of ownership and identity.
• Email Communications: Between 10th and 11th July you and our team exchanged six emails—we answered every query, confirmed that your plates were manufactured, and arranged for you to collect them. We have also answered your emails from this morning too. We know you have received these emails as you have replied to them.
• Current Status: As agreed in those emails, your order is complete and waiting for you to pick up. No plates have been dispatched because you chose to collect rather than home delivery.

We take every review seriously and pride ourselves on clear, prompt communication. We’re fully compliant with DVLA regulations, and our customer records show no unanswered messages on our side.

Best regards,
The Quick-Plates Team

Quick Plates からの回答

2025年7月22日

Thank you so much for your kind words! We’re really pleased to hear you were happy with your number plates and the service you received. We take pride in delivering high-quality, road-legal plates quickly and efficiently. If you ever need anything else or have any questions, don’t hesitate to get in touch. Safe driving and thanks again for choosing Quick Plates!

Quick Plates からの回答

2025年7月22日

Hi James,

We’re sorry to hear about the confusion. Please rest assured that we cannot take any payment without your explicit consent or a completed order. After checking our records, we can’t find any order or payment under your name.

We’ve tried to reach out here but haven’t heard back. Please visit our website’s contact form and share the date, amount, or payment reference. With that information, we can investigate with our payment provider and get this sorted for you right away.

Best regards,
The Quick-Plates Team

Quick Plates からの回答

2025年7月18日

Hi David,

Thanks for your feedback — we’re sorry for any confusion caused.

As a DVLA-registered number plate supplier, we’re legally required to request documentation to prove ownership before we can dispatch plates. This requirement is clearly explained during the ordering process, including on the product page and at checkout.

Thanks again for your comments — we appreciate the opportunity to improve.

Best regards,
The Quick-Plates Team

Quick Plates からの回答

2025年7月17日

We’re sorry you feel this way, but as a legally registered number plate supplier, we are required by law to request valid identification and proof of entitlement before producing any plates. This is not our policy—it’s a legal obligation that all compliant plate manufacturers must follow.

While some sellers on platforms like Amazon may bypass these checks, that does not make those plates legal. In fact, many of them are not road legal and could result in fines or MOT failures.

We also clearly inform customers that once plates have been made, cancellation incurs a fee, as custom items cannot be reused or resold.

We remain committed to providing fully legal, high-quality number plates with fast turnaround, while following DVLA regulations to protect all road users.

Quick Plates からの回答

2025年7月17日

Thanks for your feedback, and we’re genuinely sorry to hear about your experience. While you selected our budget non-tracked option, we understand the frustration with Royal Mail delays – unfortunately, this is outside of our control once dispatched. We always recommend the Tracked 24 or Next Day option for time-sensitive orders, as mentioned during checkout.

As for the phone call, we sincerely apologise if our team member came across as irritated. We appreciate that everyone’s at a different stage of understanding the process, and we should always aim to be patient and helpful.

Thank you again for your order, and we do hope you’ll consider giving us another chance in future.

Quick Plates からの回答

2025年7月17日

Thank you so much for your kind words! We’re really pleased to hear you were happy with your number plates and the service you received. We take pride in delivering high-quality, road-legal plates quickly and efficiently. If you ever need anything else or have any questions, don’t hesitate to get in touch. Safe driving and thanks again for choosing Quick Plates!

Quick Plates からの回答

2025年7月17日

Thank you so much for your kind words! We’re really pleased to hear you were happy with your number plates and the service you received. We take pride in delivering high-quality, road-legal plates quickly and efficiently. If you ever need anything else or have any questions, don’t hesitate to get in touch. Safe driving and thanks again for choosing Quick Plates!

Quick Plates からの回答

2025年7月17日

Thank you so much for your kind words! We’re really pleased to hear you were happy with your number plates and the service you received. We take pride in delivering high-quality, road-legal plates quickly and efficiently. If you ever need anything else or have any questions, don’t hesitate to get in touch. Safe driving and thanks again for choosing Quick Plates!

Quick Plates からの回答

2025年7月17日

Thank you so much for your kind words! We’re really pleased to hear you were happy with your number plates and the service you received. We take pride in delivering high-quality, road-legal plates quickly and efficiently. If you ever need anything else or have any questions, don’t hesitate to get in touch. Safe driving and thanks again for choosing Quick Plates!

Quick Plates からの回答

2025年7月17日

Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience.

As a DVLA-registered number plate supplier, we are legally required to verify specific identification and entitlement documents before manufacturing plates. This is clearly outlined on our website and in the order confirmation email. We understand that this may be frustrating, especially when other non-compliant sellers may follow these regulations, but our responsibility is to comply with the law.

We do appreciate your comments and will continue to improve our communication around required documents during the ordering process. If you have any further concerns, please don’t hesitate to reach out to us directly — we’re here to help.

Kind regards,
The Quick Plates Team

Quick Plates からの回答

2025年7月17日

Thank you so much for your kind words! We’re really pleased to hear you were happy with your number plates and the service you received. We take pride in delivering high-quality, road-legal plates quickly and efficiently. If you ever need anything else or have any questions, don’t hesitate to get in touch. Safe driving and thanks again for choosing Quick Plates!

Quick Plates からの回答

2025年7月17日

Thank you so much for your kind words! We’re really pleased to hear you were happy with your number plates and the service you received. We take pride in delivering high-quality, road-legal plates quickly and efficiently. If you ever need anything else or have any questions, don’t hesitate to get in touch. Safe driving and thanks again for choosing Quick Plates!

Quick Plates からの回答

2025年7月17日

Thank you so much for your kind words! We’re really pleased to hear you were happy with your number plates and the service you received. We take pride in delivering high-quality, road-legal plates quickly and efficiently. If you ever need anything else or have any questions, don’t hesitate to get in touch. Safe driving and thanks again for choosing Quick Plates!

Quick Plates からの回答

2025年7月17日

Thank you so much for your kind words! We’re really pleased to hear you were happy with your number plates and the service you received. We take pride in delivering high-quality, road-legal plates quickly and efficiently. If you ever need anything else or have any questions, don’t hesitate to get in touch. Safe driving and thanks again for choosing Quick Plates!

Quick Plates からの回答

2025年7月17日

We’re sorry to hear about your concerns, but we’d like to clarify a few key points.

We respond to every email we receive, and we have no record of being unresponsive in this case. If your daughter placed two separate orders, two payments would have been processed. If one of those was made in error, we always offer to cancel in line with our terms — which include a small cancellation fee once production has started, as clearly stated on our website.

We understand it can be frustrating, but we are a transparent, DVLA-registered business and would never “rip off” a customer. We’re always available to resolve any issues fairly when approached directly.

Lastly, we don’t think it’s right or fair to wish job losses on anyone. Our team works hard to deliver a legal, compliant, and efficient service every day — and we’re proud of the work they do.

Kind regards,
The Quick Plates Team

Quick Plates からの回答

2025年7月17日

We take accusations like this very seriously, and it’s important to clarify the facts.

We never ignore our customers — if you’ve contacted us, we will have responded. Once we confirm that your documents have been approved and your plates have been dispatched, that means they have physically left our premises. We have absolutely no reason to delay or mislead customers — it serves neither you nor us.

Unfortunately, once an item is handed to Royal Mail, we are reliant on their delivery network. As advised, we did raise an enquiry with them when your tracking showed a delay, which is the correct process. In most cases, Royal Mail resolves these quickly, but delays do occasionally happen, and they are beyond our control.

We’re sorry to hear you chose to go elsewhere, but calling us a scam is not only false — it’s unfair. We are a DVLA-registered number plate supplier, and we operate within strict legal guidelines. If a refund was due, it would be processed in line with our terms. If there’s any outstanding matter, we encourage you to contact us directly so we can resolve it properly.

Kind regards,
The Quick Plates Team

Quick Plates からの回答

2025年7月17日

We’re sorry you feel this way, but your comment is misleading.

As a DVLA-registered number plate supplier, we are legally required to request documentation after payment to verify entitlement and ID — this is standard across all legal number plate sellers. It is clearly explained on our website and throughout the checkout process.

Our terms and conditions, which you accepted at the point of purchase, also clearly state this. We don’t “scam” anyone — we follow the law to ensure our plates are 100% road legal and compliant.

If you’re unsure about the process or feel something hasn’t been handled correctly, we’re always happy to help. Just contact our team directly.

Kind regards,
The Quick Plates Team

Quick Plates からの回答

2025年7月17日

We’re sorry to hear you had trouble uploading your documents, but we’d like to clarify that our upload system is working — we receive documents from customers every day without issue.

If you experienced a technical problem, we’re always happy to help resolve it quickly. However, as a DVLA-registered supplier, we legally cannot despatch plates without receiving the correct documentation.

We’re always here to assist if you get in touch directly, and we’re committed to ensuring every customer receives the service they’ve paid for.

Kind regards,
The Quick Plates Team

Quick Plates からの回答

2025年7月17日

Thank you so much for your kind words! We’re really pleased to hear you were happy with your number plates and the service you received. We take pride in delivering high-quality, road-legal plates quickly and efficiently. If you ever need anything else or have any questions, don’t hesitate to get in touch. Safe driving and thanks again for choosing Quick Plates!