Radley London レビュー 9,467

Excellent service. The ladies are amazing .

I live around 40 miles from the Radley store at the Castleford outlet, I bought a number of items, 2 of which needed returning.
I could not get to that store in the near future, have no store more local to me and it was a long way to travel to return the items. I retrieved the stores telephone number via Radley customer services, called them, Jill - a member of staff made the return process seamless & helped me each step of the way. Fabulous customer service.
The only issue was that I needed to print the returns label, my printer was not working, my local post office do not print labels and so I needed to go to a Max Speilman shop for the label to be printed. A QR code would have been an improvement.
However, A huge thankyou to Jill and the team.

Always a lovely experience when I shop with Radley. The staff are kind and helpful and the quality and design of every bag I've bought (there gave been many lol!) has been perfect. I'm proud to 'wear' my bags and will continue to buy for many years to come. Thank you for such a wonderful shopping experience.

Always an excellent service, helpful & happy to advise, efficient & amazing team ❤️

The girls/ladies are amazing. Their customer care is exceptional and nothing is too much trouble. They are happy to answer all questions no matter how random and if on odd occasion not sure they will search for the answer. They go above and beyond for every transaction and happily provide more pictures of an item and dimensions.
They are a true asset.

Bag arrived quickly and I love the bag. I don't use it every day, only for special occasions. Hence why I have brought it on holiday and we are currently in Portugal.
However, as you can see from the 2 photos attached the zip has broken and I can no longer close my bag which is very inconvenient as you can imagine and I will now hv to manage with a much smaller bag whilst we are here.
Pls be aware that I hv found that the zip has bn progressively more difficult to open so I was not closing the zip completely to the end but in spite of this the zip broke on using the bag this morning. Could you please tell me how you plan to compensate me? I love the bag so would prefer a replacement bag if you assure me the zip on any new bag will reliable for the life of the bag? Lynne Shrubb

Order Ref 14010244907
Compton Russet suede bag
£224.25 paid

Received this bag with a visible fault on the front of the suede upper

Photographed the issue and emailed Radley Cx Service as requested to let them know I had received an imperfect item.

Immediately sent the item back the same day using the enclosed Royal mail label.

Goods received back on 12th March and Cx Service confirmed such - however Ciprian

Customer Care Advisor

Has simply confirmed that despite my item being back with the returns team I have to wait UP TO 15 WORKING DAYS for my refund to be processed. On what planet of Customer service is this even remotely acceptable?

Fully appreciate this is the standand return t and c's for Radley but this is a faulty item/ goods situation so the Customer should not be made to wait in this manner.

You have confirmed you have the item, you have my proof of posting , so why not use some sensible discretion and issue the refund ?

Words fail. Extremely disappointing service and this was not a cheap item !

Always excellent quality. Never disappointed by Radley.

I was looking for a ladies handbag as a birstday gift to my girlfriend, because she has a collection of them ,but not Radley.
I find 1 exactly Radley Maldives ocean colour and gues what She love it to the bits a real leather smell, compact She were it everywhere while we been on the caribian cruise ship holidays.
Thank you alot

Lovely bracelet, bought one for a friend, liked it so much I got one for myself.
Quick postage. No issues

I love my new Radley bag. The quality is excellent and the size is so practical for everyday use.

There is a great range of products available. Some absolutely bargains to be had. Love the flash sales. The thing that makes this a shopping experience that stands head and shoulders above other is the consistently exceptional level of customer service. It's just faultless. Whether dealing with general enquiries or a purchase, this team are always warm and friendly whilst remaining polite and professional. They respond really quickly, items are dispatched so fast too. I've bought a fair few things from them now and have always found the service to be 5*.

Quality product and swift delivery. Highly recommend.

Rachael and Diane were so friendly and helpful in the Dalton Park store. They assisted with helping us work out baggage allowance and which suitcases were currently available in store.
When we returned to make our purchase, Rachael ensured that we were looked after, had everything we required and advised us of the procedure if we required further luggage by providing the telephone number if the store. She recommended we telephone in advance so that she could have the suitcase available for collection. A thoroughly professional and friendly service without bring pushy. We will certainly return.

I have used this service on several occasions and the service they give is amazing. They go out of their way to help you and are extremely efficient. The offers are great too and items often cheaper than on the main Radley site. Thank you so much! Definitely 100% recommend using.

Recently purchased two leather hand bags and a wallet in the Radley Christmas sale. Best decision made.

High end quality items that look good and feel good.

Quality and finish stands out and attention to detail second to none.

An excellent purchase at an unforgettable price. Cannot wait for their next Sale initiative to take place

Swift delivery of product. Handbag is good quality, as always. A good, established company.

Radley’s customer service is second to none - really friendly, accessible, and they go out of their way to find answers to queries (and products that appear otherwise out of stock!).

Lynn J who looked after me today was both professional and welcoming. She made my purchase a smooth transaction. Very informative annout extra products and a gift wrapping service. I took advantage of both of these services after her recommendation. A lovely lady

Radley have always been a favourite company of mine. The quality of their products is generally of a high standard. Any issues are dealt with in a helpful and professional manner.