rarepalmseeds.com レビュー 

No replies to any of my emails... shocking customer service!! i received a blunt rude message from someone on messenger after being ignored for weeks. not even a confirmation of order, this is a LARGE order and i have no idea if its been dispatched or not?? Youve basically taken my money and ran!! if i dont hear from you in the next 48 hours i will be opening a claim to get a refund

Most of the things I've ordered from them grew, some haven't. This is much better than most international seed suppliers in my experience. Their fees have gone up quite bit recently and they now insist an expensive phytosanitary certificate is essential for all seeds for my country which it isn't. Also hard to see why postage needs to be so incredibly expensive, fine if you're rich.

Samen von 5 Spezies bestellt; die einzigen, die keimten waren nicht das, was es sein sollte. Ich bin Gärtner und weiß, wie professionell ausgesät wird. ZB keimte eine Spezies, die ich woanders erwarb, die von rarepalmseeds (also die selbe Art) nicht. Ich gehe davon aus, dass uraltes Saatgut, was insbesondere bei trop. Arten dann nicht mehr keimt, verkauft wird. Auf Beschwerdemail wird nicht geantwortet. NIE WIEDER! FINGER WEG!!!

Hi all! I made a rather large order at rarepalmseeds.com, which had to be sent in several parcels :)

Payment is convenient. Order confirmation was long. However, I received my order within the timeframe I expected. I liked the product and I plan to work with this store in the future

You dont have a zero star, what a pity.
I ordered seeds , which took 18 days ,along time to come from Germany, we are in the UK, there were various excuses given, but the gist of this is I had my son waiting to take them back to Panama , it is very simple and no hassle to take them in your luggage as a private person. Of course he left on the 18th January , still no seeds, so when they finally turned, up I sent them by DHL and they were confiscated and destroyed as they deem this a commercial import, so I paid for seeds, which were delayed as it was Christmas, then holidays and finaly had them destroyed. what a waste.Had someone been efficient and on the ball they would be in seed trays in Panama.

Eines der umfangreichsten Sortimente überhaupt und darüber hinaus immer frisches Saatgut. Der Versand bei den "kleinen Päckchen" kann ein wenig länger dauern, da das Abpacken kleiner Stückzahlen sehr zeit- und arbeitsintensiv ist. Wer diese Samen nicht zum keimen bringt, der sollte lieber Totengräber werden ....

Habe schon mehrmals bestellt. Kleine Stückzahlen sind relativ teuer, ab 100 Samen bzw. 1000 wird es günstig.
Meist dauert es ein paar Wochen bis verschickt wird, das halt ich nicht für problematisch, wenn man es weiß, dass es länger dauern wird, kann aber beim ersten Mal etwas an den Nerven nagen.
Bei jeder Lieferung waren ca. 10 % kaputt. Wenn von 1000 Samen kein einziger keimt, dann hat man auch valide Ergebnisse. Bei 10 Samen kann man meist nicht sagen, ob es an der Aussaatmethode oder an den Samen liegt.
Ich habe nicht reklamiert, aber darauf hingewiesen, dass auch Totalausfälle dabei waren, hier wurde mir ungefragt Ersatz mitgeschickt. Was mich natürlich gefreut hat. Die Kommunikation hat gepasst, habe immer einer Antwort bekommen.

Ich werde auch in Zukunft wieder kaufen.

Ich habe im Januar 3 Sorten Palmensamen bestellt. Es kamen 46 Stück. Deutlich mehr als bestellt. Nicht einer ist gekeimt, obwohl überall steht diese Sorten keimen schnell und zuverlässig. Aus dem Urlaub mitgebrachte Samen keimten unter den gleichen Bedingungen alle (!)
Zur Antwort bekam ich am 29.09.2022: Bei meiner nächsten Bestellung würden sie ein paar Samen zusätzlich schicken.
Als ob ich da nochmal was bestellen würde

After being asked to get a USDA permit (which I did) for a seed shipment to Hawaii, USA, order was shipped within a couple weeks. Waited a month after the parcel arrived in NYC for the package to arrive...USPS to blame? No, I found an empty package with an intercept and destroy notification from the USDA...permit notwithstanding, Rare Palm Seeds did not provide the correct information for USDA review (nor my permit apparently) within the shipment, so 132 Euros down the tubes. So far, no response to multiple emails. 6 weeks of waiting for an empty package. This entity is terrible, caveat emptor.

Meine Bestellung wurde zwwi Wochen lang nicht bearbeitet. Keine Info vom Kundenservice. Erst nach drei Nachfragen, kam eine Antwort. Bei meiner Stornoanfrage, hieß es, es sei eine Wiedereinalgerungsgebühr i.H.v. 35€ fällig. Irgendwann kamen die Samen, aber völlig unzureichend verpackt und kaputt. Zwei der drei bestellten Astrophytum Samen waren zerdrückt. Das unversehrtere Tütchen wies die völlig falschen Samen auf. Absichtliche Täuschung?
Die Reklamation verlief natürlich mühsam, ich musste mehrere Mails schreiben, bis irgendwann reagiert wurde und ich das Geld zurück erhalten habe. Ich rate dringend davon ab, hier zu bestellen.

Avoid this place like the plague! I can't make this any more clear!

Why?

It took three and a half months for my seeds to arrive. A quarter of an entire year!

Then when it did, it was all good right? No, not at all. I wouldn't be here if thats all that it was.

With no notice, zero contact of any sort, they changed my order and sent me different seeds without my consent. Very expensive and unique seeds too. I paid AUD$95.00 for 5 seeds (!!!!!), almost half the value of the entire order, and of course those were the ones they just swapped out. They instead sent me some other genuinely worthless garbage plant that is completely different in every way to the plant I ordered. The seeds I wanted are still in stock on their website so they just didnt want to send me what I paid for apparently, so they completely scammed on that one.

Damn. Can't get much worse than that ey. Oh, but it can...

I also bought a "wholesale" pack of 100 seeds. And so they sent a pack that said "100" on it. But how many of those 100 did they actually send? 13. They sent me 13 seeds out of that 100. Thats 13% of what a paid for! Or in other words, they stole 87% of my money on those seeds. I suppose its slightly better than 99% loss on the other ones they swapped out Sigh.

And the cherry on top?

Literal non-existant customer service once they have your money. I have a had zero replies to over 10 emails over many weeks. My money is officially gone it would seem.

Long story short, of a AUD$200.00+ order, they sent me half the value of that, and I waited a quarter of a year for the pleasure.

Never again!

Do not buy seeds from these scammers if you have been smart enough to research first.

teilweise schlecht bis gar nicht gereinigtes Saatgut. Auf Reklamation wird lapidar ausgewichen. Für mich ausschlaggebend- hoher Preis = hohe Qualität. Hier stimmt das Verhältnis leider nicht. Bei Zanthoxylum wurden Fruchtstände geliefert die nur schlecht bis gar nicht gereinigt werden konnten. Das sollte Aufgabe des Verkäufers der hohe Preise verlangt sein

Bester laden münchens
Alle Samen haben gekeimt und ich hab einen guten Preis bezahlt.

I bought many melastomataceae seeds for 120 euros 1 year ago. And 99.99% did not germinate at all.
They sell old seeds. Normally I'm great at germinating but from their seeds almost none germinated at all.
Horrible. They most likely knowingly sell very old seeds that will never germinate. I've heard this many times.
DO NOT BUY HERE. Horrible scammers.

On top of that they posponed the order for weeks I had to call and email 5+ times after already paying.
Terrible terrible.

They are NOT to be trusted, seem to a china company with no references and operations location.

Rarepalmseeds a tout pour déplaire !

Les graines vendues sont pour la plupart bien trop vieilles, pas fraiches du tout. N'espérez pas faire des semis !
Quant aux espèces proposées, ils ne semblent pas être capables de les vérifier....
Les délais d'expéditions sont TRES LONGS voire à la limite de la légalité.
Frais de port abusifs.
Personne ne répond aux mails, service client = 0.
Ce site est de la poudre aux yeux, vous feriez mieux de passer votre chemin. A bon entendeur.

Good:
- I received the seeds and spores I ordered
- some of them germinated well

Bad:
- very long waiting time and not much information
- no response to emails
- at least 50% of the seeds I bought were completely dead

Meine Bestellung wurde um ein Monat zu spät versandt und so schleißig verpackt das eine Samensorte bei der Ankunft bereits schimmelte. Die anderen Samensorten waren augenscheinlich mit Fremdkörpern und anderem Saatgut verschmutzt sodass es eigentlich völlig unbrauchbar war. Nach einem mehrtägigem Kampf jemanden zu erreichen (sowohl per Telefon als auch per e-mail) wurde mir gesagt das Sie das zuerst mit dem Chef abklären müsste und das ich eine Rückmeldung bekomme. Tage später erhielt ich die Rückmeldung das es mein Fehler sei weil ich für eine korrekte Lagerung des Saatgutes verantwortlich bin. Bezüglich des verschmutzen Saatgutes erhielt ich keine Rückmeldung. Eine Erstattung war bis heute ebenfalls Fehlanzeige. Alles in allem leider ein furchtbarer Service in jeder Hinsicht.

Let me start by saying something positive about this company. So far, I've been relatively successful at germinating most of the seeds I ordered on that webpage, which suggests that their seeds are relatively fresh. Plus they have a very large selection of seeds and recently nicely updated their webpage making it much more user friendly than it used to be.
Let me continue by saying something negative. This is the absolute last time I order seeds from that company. Their customer service is below garbage. Seeds I ordered in March 2021 as a gift to my mother, not only arrived weeks after I placed the order (from Germany, where the store is located, to Switzerland, a neighboring country, it was only supposed to take up to 2 weeks, but took over 6 weeks, and only because I contacted them) but they changed the order without contacting me. They replaced the Adansonia grandieri seeds (EU only) with Adansonia perrieri seeds, under the pretext that the grandidieri cannot be shipped to the USA (which is my payment address as I live here), while the shipping address was Switzerland all along. Moreover, the perrieri seeds ($8.55) are much cheaper than the grandidieri ones ($17.35). I was ready to let that slide had they corrected their mistake, so I contacted them 3 times (per email at 'mail' at 'rarepalmseeds' dot 'com') over the course of a month, giving them plenty of time to answer. They just ignored every single message. Finally, after contacting them through their contact form on their webpage I receive a dry answer saying that they cannot ship the grandidieri seeds to the USA. Once more, the shipping address was Switzerland all along and when I mentioned that in my answer, still they completely ignored me. Today was my last message to them (unless they answer in the next 3 days) before initiating legal procedures and contacting the german better business bureau to lodge a complaint.
I encourage every one that had issues with them to do the same. Google 'verbraucherzentrale' dot 'de' and click under 'beschwerde'.
Use google translate to help you fill in the different categories.
This is by far the worse customer service has ever gone.

In general seeds are good quality. But I ordered tree fern spores once and they were all dead.
Apart from that my main issue is that they can be very slow to ship (it took on month for them to ship my last small order to the UK) without any information and they never reply to emails.