Steven Smith was informative and friendly without being pushy about sales. He was great and very helpful without being a past purchase I had made!
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We have been very happy with Raymour & Flanigan for many years. Most recently when our recliner sofa was not working, there were delays getting it fixed. They came through and made it right. Lucy prov... もっと見る
My experience at Raymour was excellent due to the help of Igor. When we walked in his cheerful personality was welcoming. Immediately offered us water and let us wander without following. We were able... もっと見る
企業が回答しました
Probably the worst product and worst customer service that I have ever received. Purchased a leather sofa and 1 month into the purchase I had a giant, leather puddle in the center of one... もっと見る
企業情報
当該企業による記述
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
連絡先
1606 State Route 35, 7755, Oakhurst, NJ, 米国
- 7325314010
4.6
優良
208件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 0％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ronnie Cohen was an excellent…
Ronnie Cohen was an excellent salesperson, as always and helped me find the item that I wanted easily. However, I was disappointed to learn -- and this seems to be store policy -- that the men bringing me my new desk chair would not be removing my old one. This has left me in a difficult situation.
2025年8月1日
Raymour & Flanigan - Ocean からの回答
Dear Ms. Jefran,
Thank you for taking the time to share your feedback with us. We're delighted to hear that Ronnie Cohen provided you with excellent service and helped you find the item you were looking for with ease. We strive to ensure our customers have a positive shopping experience, and it's wonderful to know Ronnie contributed to that.
We apologize for any inconvenience caused by our delivery policy regarding the removal of old furniture. We understand how important it is for our services to meet your expectations, and your feedback is invaluable in helping us improve.
If there's anything else we can assist you with, please feel free to reach out.
Warm regards,
The Raymour & Flanigan Team
Steve Smith was patient & kind with my…
Steve Smith was patient & kind with my 94 year old Mother as she shopped for a new mattress.
I am in the market for a new living room
sectional & will be coming back to see Steve.
I also, will be recommending friends & family shop at Raymour & Flanagan, specifically requesting Steve.
2025年7月6日
Raymour & Flanigan - Ocean からの回答
Dear Janet,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Steve was able to assist your mother with patience and kindness during her mattress shopping. It's great to know that you plan to return for your living room sectional and that you will be recommending us to your friends and family. Your kind words and high rating mean a lot to us and to Steve. We look forward to welcoming you back to Raymour & Flanigan and assisting you with all your furniture needs.
Warm regards,
The Raymour & Flanigan Team
Rosie was professional and courteous
Rosie was professional and courteous. She expedited my order efficiently.
2025年6月27日
Raymour & Flanigan - Ocean からの回答
Hello Cathy,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Rosie provided you with professional and courteous service, and that your order was expedited efficiently. Your feedback is incredibly valuable to us, and we're delighted to know that you had a positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Salesman was knowledgeable
Salesman was cordial, knowledgeable and efficient. Features were explained well and transaction was completed in a timely manner.
2025年6月17日
Raymour & Flanigan - Ocean からの回答
Hello Steve,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman was able to provide you with cordial, knowledgeable, and efficient service. It's wonderful to know that the features were explained well and that your transaction was completed in a timely manner.
Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Always have had excellent service at…
Always have had excellent service at Raymour and Flanagan. They go above and beyond to help and are extremely courteous. Besides that, the furniture is beautiful and good quality.
2025年6月13日
Raymour & Flanigan - Ocean からの回答
Hello Barbara,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you consistently receive excellent service from our team at Raymour & Flanigan. Our goal is always to go above and beyond for our customers, and it's rewarding to know that our efforts are appreciated.
We're also delighted that you are pleased with the beauty and quality of our furniture. Your satisfaction is our top priority, and your kind words motivate us to continue providing the best possible experience for our customers.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
What makes my experience great is…
What makes my experience great is Steven smith, he’s the greatest plain and simple .
2025年6月2日
Raymour & Flanigan - Ocean からの回答
Hello Yves Pierrenoe,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Steven Smith made your experience at Raymour & Flanigan exceptional. We are proud to have team members like Steven who are dedicated to providing outstanding service to our customers. Your kind words and perfect rating mean a lot to us, and we look forward to welcoming you back for any of your future home furniture needs.
Warm regards,
The Raymour & Flanigan Team
Sales person Janis
Sales person Janis. She has been great to work with. Helpful and no pressure
2025年5月26日
Raymour & Flanigan - Ocean からの回答
Hello Anthony,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Janis provided you with helpful and pressure-free service. We strive to ensure our guests feel comfortable and supported throughout their shopping experience, and it's wonderful to know that Janis exemplified this during your visit.
Your feedback is greatly appreciated and will be shared with Janis and the team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best,
The Raymour & Flanigan Team
sales person was very attentive
sales person was very attentive, professional, knowledgeable and courteous
2025年5月21日
Raymour & Flanigan - Ocean からの回答
Dear Stephen Baker,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our salesperson was attentive, professional, knowledgeable, and courteous during your visit. Providing exceptional service is something we strive for, and it’s wonderful to know we met your expectations.
Your feedback is incredibly valuable to us and helps us continue to improve our services. If there’s anything else we can assist you with, please don’t hesitate to reach out.
We look forward to welcoming you back to Raymour & Flanigan in the future!
Warm regards,
The Raymour & Flanigan Team
New Recliner
I had a specific need
the saleswoman took me right to the spot found what I needed
she made closing the deal easy
2025年5月17日
Raymour & Flanigan - Ocean からの回答
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our saleswoman was able to assist you efficiently and help you find exactly what you needed. Making the process easy and enjoyable for our customers is always our top priority.
Best regards,
The Raymour & Flanigan Team
Steven Smith: bravo!
We had a very positive experience with Salesman Steven Smith. He patiently and clearly described the merits and drawbacks of each recliner we looked at.
2025年5月10日
Raymour & Flanigan - Ocean からの回答
Hello Claire,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with Steven Smith. It's wonderful to know that he was able to assist you by patiently and clearly explaining the details of each recliner. We strive to provide excellent service and it's always rewarding to hear when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Ocean からの回答
Hello Richard,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our team to be knowledgeable and professional, and that their commitment to customer satisfaction made a positive impact on your visit. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I was greeted as soon as I walked in
I was greeted as soon as I walked in. Lisa sent me to the area for mattresses and gave me time on my own to look. Then she gave me different options based on what I told her I needed. I was in and out in under 30 minutes.
2025年5月8日
Raymour & Flanigan - Ocean からの回答
Hello Liz,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Lisa was able to assist you effectively and that you found the perfect mattress in such a short amount of time. Our team strives to provide a seamless and enjoyable shopping experience, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I tried six different times to use my…
I tried six different times to use my $25 coupon for this purchase and it would not allow me to plus it wouldn’t give me any other discounts, including the friends and family, which is what this event was thought the price was pretty high and after I bought it two days later, the price went down by $300 that’s wrong
2025年4月26日
Raymour & Flanigan - Ocean からの回答
Dear Francis,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced while trying to use your coupon and for any frustration caused by the pricing issue. We understand how important it is for our customers to feel they are getting the best value, and we are sorry that this was not your experience.
Your feedback is invaluable, and we will use it to improve our processes and ensure a better experience for all our customers in the future.
If you would like to discuss this further, please feel free to reach out to our customer care team at rfcare@raymourflanigan.com. We are here to help and want to make things right for you.
Thank you again for bringing this to our attention.
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Ocean からの回答
Hello Robert,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a great experience at Raymour & Flanigan. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Great experience
I worked with Lisa a very nice, professional and patient salesperson and because of those qualities my shopping experience was most excellent.
2025年4月11日
Raymour & Flanigan - Ocean からの回答
Hello Samuel,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Lisa was able to provide you with such excellent service. We pride ourselves on having a team that is both professional and patient, and it's great to know that these qualities made your shopping experience enjoyable. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
The salesperson Janice and cashier Brian
The salesperson Janice, and the cashier Brian were efficient, friendly and professional. The entire exchange took less than 20 minutes.
2025年4月3日
Raymour & Flanigan - Ocean からの回答
Dear Patricia Leahey,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with Janice and Brian during your visit. It's great to know that their efficiency, friendliness, and professionalism made your shopping experience smooth and enjoyable.
We truly appreciate your kind words and your perfect rating. If there's anything else we can do for you, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
They were helpful and knowledgeable!
2025年3月21日
Raymour & Flanigan - Ocean からの回答
Hello Valerie,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our team was helpful and knowledgeable during your visit. Providing excellent service is our top priority, and your feedback truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Rosie was such a kind professional
Rosie was such a kind professional. She did not rush me. Helped me to choose the furniture that would fit my lifestyle. What a great team of people. I will be back for more.
2025年3月9日
Raymour & Flanigan - Ocean からの回答
Dear Roseann,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Rosie. Our team takes great pride in providing personalized and attentive service, and it's fantastic to know that Rosie helped you find the perfect furniture to fit your lifestyle. Your kind words and perfect rating mean a lot to us, and we look forward to welcoming you back for more in the future.
Warm regards,
The Raymour & Flanigan Team
Richard is an awesome sales person
Richard is an awesome sales person! He was very helpful and knowledgeable!! Thank you Richard!!
2025年3月9日
Raymour & Flanigan - Ocean からの回答
Hello Christine,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Richard provided you with such a positive experience. It's always our goal to ensure our customers feel supported and informed, and it sounds like Richard did just that. We'll be sure to pass along your kind words to him. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Ian was very helpful and patient
Ian was very helpful and patient. He explained each piece of furniture we were interested in.
2025年3月1日
Raymour & Flanigan - Ocean からの回答
Hello Tricia,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Ian was able to assist you with patience and thorough explanations during your visit. Providing excellent customer service is a top priority for us, and it's great to know that Ian made your experience a positive one.
We truly appreciate your 5-star rating and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
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