The Woodbridge store is amazing. Besides the beautiful furniture selections, what sets it apart is the best customer service experience. I had the pleasure of working with Kim and I can't thank her... もっと見る
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Very pleasant staff. Our Representative was very helpful. Answered all my questions, concerns & showed me exactly what I was looking for in price range / color / material . Many beautiful choi... もっと見る
The salesman Bryant greeted my friend and I with a warm welcome. He took his time allowing us to sit and test out the comfortability of the sofa I was shopping for re my 73 year old brother. Discounts... もっと見る
企業が回答しました
I was approved for finance my furniture. Went to the store and made the purchase, scheduled the delivery and signed all the requested documents. Two days later, I received a phone call from the salesp... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
連絡先
675 US Highway 1 S, 8830, Iselin, NJ, 米国
- 7323265801
4.4
優良
191件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
George was so wonderful and…
George was so wonderful and professional. We actually shopped around but went back to him because he had the best personality to work with. Fun easy going. He is a great asset to the company
2024年11月10日
Raymour & Flanigan - Woodbridge からの回答
Hi Edwardo,
Thank you so much for taking the time to share your positive experience with George! We're thrilled to hear that his wonderful and professional demeanor made such a great impression on you. It's fantastic that his fun and easy-going personality stood out during your shopping experience. We agree, George is indeed a great asset to our team. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
knowledgeable and helpful salesman who…
knowledgeable and helpful salesman who took his time to explain my concerns
2024年10月29日
Raymour & Flanigan - Woodbridge からの回答
Hi Robert,
Thank you so much for your wonderful review! We're thrilled to hear that our salesman was knowledgeable and took the time to address your concerns. Providing excellent customer service is our top priority, and it's great to know we met your expectations. We look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
Great experience
Our sales consultant Josephine was the best! She listened to our needs, showed us so many options and never rushed us.
2024年10月19日
Raymour & Flanigan - Woodbridge からの回答
Hi Lori,
Thank you so much for sharing your experience! We're thrilled to hear that Josephine provided you with exceptional service and helped you find the perfect options without feeling rushed. We appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Raymour & Flanigan Team
Raymour & Flanigan - Woodbridge からの回答
Thank you so much for your review, Tracey! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Poor Management in Woodbridge NJ Store
I will start with, I have been a loyal R&F customer for over 5 years now. Today, we had an appointment with a Sales Manager to place an order using credit provided by the platinum protection team due to a no longer supported repair claim. Upon arriving we waited for approximately 15 minutes after our scheduled appointment and we had to go look for a person to help us. We found Angie, the “Sales Manager,” who immediately became confrontational and began to tell my wife that what we were doing was not right because sales people make their money on commission and this type of transaction would not count as commission. First, a sales rep or manager personal opinion on what customers are doing does not mean you can voice that to the customers face. We spend a lot of our hard earned money on furniture at your stores and I do not want to be criticized for something that we have the right to do. We received a credit and wanted to apply that to a purchase. Why can’t we? It’s our money and we are able to do that. This is unacceptable and unprofessional behavior from anyone, let alone a manager. Clearly there needs to be more Customer Service and Empathy training for this manager because if she said that to our faces, who knows what she says to her peers or associates behind the scenes or in our absence.
This has been an eye opening experience for us and a first at any R&F store.
2024年10月8日
自発的なレビュー
Raymour & Flanigan - Woodbridge からの回答
Dear Gabe,
Thank you for taking the time to share your experience with us. We deeply regret to hear about the situation you encountered during your recent visit. As a loyal customer of over five years, your satisfaction is incredibly important to us, and we are truly sorry for any frustration or disappointment this experience has caused.
We sincerely apologize for the delay you experienced upon arrival and for the interaction that followed. This is not reflective of the high standards of service we strive to uphold. Your feedback regarding the behavior and professionalism of our staff is taken very seriously, and we will be addressing this matter internally to ensure it does not happen again.
We understand your concerns and appreciate your patience as we work to improve our customer service. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Raymour & Flanigan.
Sincerely,
The Raymour & Flanigan Team
Mattress Purchase
I bought a mattress only. I called customer service ahead of time to make sure they would take away my old mattress and box spring even if i was only buying a mattress which they assured me they would. I went to the store and the salesman (George) told me the same thing. The new mattress was being delivered the next day and I was told I would be given a 3 hour time window for delivery. This was all a lie. the called me at 8:00AM and said they would be there in 20 minutes and they also would not take my box spring. The said they don't give 3 hour time windows and they only do a one for one swap with the items. The delivery guys were very nice about it and I had no problem with them. It was the salesman and the customer service at the store and on the phone that lied to me.
2024年9月22日
自発的なレビュー
Raymour & Flanigan - Woodbridge からの回答
Hello G N We truly apologize for the issues you have regarding delivery! Did you already receive delivery? If not, please us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as the name and phone number associated with your sale. We will follow up shortly. Thank you!
But mattresses from someone else!
The company promised to take the old mattress and boxspring. They refused to take the boxspring. I hope to be contacted by a representative who will honor this guarantee. If not, I will seek out other companies for the purchase of future furniture products.
2024年9月12日
Raymour & Flanigan - Woodbridge からの回答
Dear Christine,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the removal of your boxspring. We strive to provide excellent service, and it’s clear we fell short in this instance. Your concerns are important to us, and we would like to address this matter promptly. Please reach out to our customer service team so we can better understand the situation and work towards a resolution.
Please reach out to us at rfcare@raymourflanigan.com so we can best assist.
Thank you for bringing this to our attention.
Best regards,
Raymour & Flanigan Customer Care Team
Raymour & Flanigan - Woodbridge からの回答
Dear Joanne,
Thank you so much for your wonderful review! We're thrilled to hear that you found our representative helpful and appreciated the manager discounts. Providing excellent service and value to our customers is always our top priority. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Woodbridge からの回答
Dear Abraham,
Thank you so much for your wonderful review! We are thrilled to hear that you found our service very helpful. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Raymour & Flanigan - Woodbridge からの回答
Dear Marlene,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had an excellent customer service experience. Our team works hard to ensure that every visit is a positive one, and your feedback means a lot to us. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Hassan was amazing
Hassan was amazing.
Knows his stuff and went the extra mile. Great experience
2024年8月30日
Raymour & Flanigan - Woodbridge からの回答
Hi Sommer,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Hassan provided you with exceptional service and went the extra mile. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Josephine- Sales Associate
Josephine, I want to thank you for your exceptional service you provided during my visit to Raymour & Flanigan. Your knowledge, patience and friendliness made the entire process much smoother and more enjoyable.
Your assistance exceeded my expectations and I truly appreciate the care and attention you gave to my needs.
Thank you once again for making my experience so positive. I will certainly recommend Raymour & Flanigan to others, thanks to the excellent service I received from you.
Thank you always,
Kendra
2023年9月1日
自発的なレビュー
Raymour & Flanigan - Woodbridge からの回答
Dear Kendra,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Josephine provided you with exceptional service and made your visit to Raymour & Flanigan so enjoyable. Your kind words about her knowledge, patience, and friendliness truly mean a lot to us.
We are delighted that your expectations were exceeded and that you felt well taken care of during your visit. Your recommendation is the highest compliment we could receive, and we are grateful for your support.
Thank you once again for your positive feedback. We look forward to serving you again in the future.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
Raymour & Flanigan - Woodbridge からの回答
Hi Robert,
Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that our salesperson was able to assist you effectively. We hope you enjoy your new furniture and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Give Kim a raise! Hands down one of the best
Kim Garambone was so extremely helpful. It was our first time furniture shopping at R&F and her customer service was truly amazing. We didn't shop around because she was so helpful and we got such a good price on our furniture. Can't thank Kim enough.
2024年5月27日
自発的なレビュー
Raymour & Flanigan - Woodbridge からの回答
Dear Hasan,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Kim provided you with exceptional customer service and made your first furniture shopping experience at Raymour & Flanigan so positive. It's great to know that you found the perfect furniture at a good price without needing to shop around. We'll be sure to pass along your kind words to Kim. We appreciate your business and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
I thought my salesman was outstanding
I thought my salesman was outstanding. He didn’t try to push me into buying anything I didn’t want and try and find the item I came in to look at. He did recommend the item I bought which is different from what I asked for but definitely fit my wants. Worked hard to get me the best offer. Would definitely recommend him.
2024年6月30日
Raymour & Flanigan - Woodbridge からの回答
Thank you so much, Dorothy, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Raymour & Flanigan - Woodbridge からの回答
Hola Gabina Lora ¡Gracias por dejar tan buena calificación! Nos alegra que haya tenido una experiencia tan buena con nosotros. ¡Gracias!
Josephine is fantastic!!
Josephine was exceptionally helpful from the moment we entered. We stayed our interest in a Purple mattress. She guided us to your selection, explained the features, benefits, and prices. Josephine listened to our needs and helped us select the mattress that best fit our needs. The information shared and reminder about your guarantee assured us that we were making the right choice. We especially appreciated her suggestion of using the elevator, as my partner was clearly recovering from knee surgery. After leaving a deposit, she followed up with our decision and proactively scheduled our delivery. Josephine’s customer service was impeccable! Thank you!!!
2024年5月26日
Raymour & Flanigan - Woodbridge からの回答
Thank you so much for your review, RL! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Raymour & Flanigan - Woodbridge からの回答
Hello Bhaskar Rana! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
gave good info but not overbearing
Normally I hate furniture stores, but I had to buy a gift for my husband. It takes me forever to make a decision, so I'm very uncomfortable having people just stand there looking at me while I'm trying to decide. The sales Rep at this store was so nice and so kind, and he gave really good information without standing over me, so I didn't feel uncomfortable.
2024年5月21日
Raymour & Flanigan - Woodbridge からの回答
Thank you so much, Theresa, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
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