Frank at the Raymour & Flanigan Outlet in Yonkers was outstanding! He was kind, attentive, and informative, which made the entire experience so positive. I really dislike pushy salespeople, but Frank... もっと見る
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Previous experience with RF. Earlier this year purchased a bed, mattress and sofa bed from RF on central ave. Pleasant experience each time. At the outlet the salesperson Ronald I requested was off. L... もっと見る
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The Furniture Consultant was very patient and helpful with me while I was looking around and deciding what to purchase. She, in no way, pressured me to make my purchase. She clearly explained all pay... もっと見る
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My wife and I placed an order recently for a bedroom set. Order # 03035YULHQZ We are/were loyal customers! The bed frame is coming apart and we contacted the sales person Ronald Medina and he... もっと見る
企業情報
当該企業による記述
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
連絡先
1000 Central Park Ave, 10704, Yonkers, NY, 米国
- 9142263209
4.5
優良
128件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
lack of customer service
I'm still at a lack for words on how such a large company cannot provide me with proof that my purchase was voided. They literally made me jump through hurdles including filing a complaint with their customer service number since apparently there's no corporate number or least that's what I was told, and subsequently disputing the charge with my credit card company. So here I wait for my refund. But it's all good because I will make sure each and every review platform I come across will receive my 2 cents. Stay far away from this establishment.
PS: If any store manager is reading this; you should have just provided me with my voided receipt which customer service confirmed you could have done.
2025年6月10日
自発的なレビュー
Raymour & Flanigan - Yonkers Outlet からの回答
Dear J V,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered regarding your purchase. It is never our intention to cause any distress to our valued customers, and we are truly sorry for the challenges you faced in obtaining proof of your voided transaction.
We understand how important it is to have clear communication and prompt resolution in such matters. Your feedback is invaluable to us, and we are committed to improving our processes to ensure a better experience for all our customers.
If you are open to it, we would appreciate the opportunity to address your concerns directly and work towards a resolution. Please feel free to reach out to our customer service team, and we will do our utmost to assist you promptly.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Sincerely,
The Raymour & Flanigan Team
Couch Exchange
I had purchased a sofa and.and a Love seat, it turned out that I was allergic to the fabric and the stuff the pillows had chemicals that I am allergic do to the fact that I am asthmatic and have allergies. Giovani your sales Rep. gave me the opportunity to exchange it and he was very supportive of my health issues and very professional.
2025年6月2日
Raymour & Flanigan - Yonkers Outlet からの回答
Dear Marisol,
Thank you so much for taking the time to share your experience with us. We are truly sorry to hear about the initial issues you faced with your sofa and love seat, but we're delighted to know that Giovani was able to assist you effectively. It's important to us that our customers feel supported, especially when it comes to health concerns, and we're glad Giovani provided the professional and caring service you deserve.
Your feedback is invaluable, and it helps us continue to improve our services. If there's anything else we can do for you, please don't hesitate to reach out. We hope you enjoy your new furniture and that it brings comfort and joy to your home.
Thank you once again for your kind words and for choosing Raymour & Flanigan!
Best,
The Raymour & Flanigan Team
Our sales representative Isabel…
Your sales representative Isabel Valenzuela was awesome, very courteous, professional and knowledgeable, will referred her anytime.
2025年5月24日
Raymour & Flanigan - Yonkers Outlet からの回答
Dear Melba R Macias,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with our home furnishings consultant, Isabel Valenzuela. It's fantastic to know that her courteous, professional, and knowledgeable service made such a great impression on you.
We truly appreciate your kind words and your willingness to refer Isabel to others. Your satisfaction is our top priority, and it's reviews like yours that motivate us to continue providing exceptional service.
Thank you once again for your support and for choosing Raymour & Flanigan. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
Worked with James S very knowledgeable…
Worked with James S very knowledgeable helpful and professional. In an on line chat
2025年5月17日
Raymour & Flanigan - Yonkers Outlet からの回答
Dear Jeanne,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that James S was able to assist you in such a knowledgeable, helpful, and professional manner during your online chat. Providing exceptional service is our top priority, and it's wonderful to know that James met your expectations.
Your feedback is greatly appreciated and will be shared with James and the rest of our team. We look forward to serving you again in the future and helping you find the perfect pieces for your home.
Warm regards,
The Raymour & Flanigan Team
Assistance with reselecting couches
Customer service was great in assisting me reselect my furniture. I had the manager and one of their assistants patiently work with me. My choice was respected and met. They made it effortless to complete my transaction for me.
2025年5月13日
Raymour & Flanigan - Yonkers Outlet からの回答
Hello Claribel,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you in reselecting your furniture and that you felt respected and supported throughout the process. It's wonderful to know that our manager and assistant made your transaction effortless. Your satisfaction is our top priority, and your kind words are truly appreciated. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
They gave me the time to check out…
They gave me the time to check out recliners and reclining love seats. Raul helped me and had a lot of patience with me. It was a great experience.
Thank you.
2025年5月2日
Raymour & Flanigan - Yonkers Outlet からの回答
Hello Ernest,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Raul was able to assist you with patience and that you had a great time exploring our selection of recliners and reclining love seats. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to welcoming you back to Raymour & Flanigan in the future.
Best regards,
The Raymour & Flanigan Team
Our sales person was great
Our sales person was great, knowledgeable and patient. I think he is a major reason we ordered the chair
Norma Balter
2025年4月27日
Raymour & Flanigan - Yonkers Outlet からの回答
Hello Norma,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with our salesperson was so positive. Our team strives to provide knowledgeable and patient service, and it's great to know that this made a difference in your decision to order the chair.
We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Frank made my experience tremendous
Frank made my experience tremendous. He was extremely knowledgeable of the product and made me feel like family. I also love your furniture, its top quality. I would definitely recommend it to my family and friends.
2025年4月13日
Raymour & Flanigan - Yonkers Outlet からの回答
Hello John,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Frank made your experience tremendous and that you felt like family during your visit. It's fantastic to know that you love our furniture and appreciate its top quality. Your recommendation to family and friends means the world to us. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Great managers in both locations in 10704Both managers in both locations were…
Both managers in both locations were great. Patricia is one of the best manager I known for year. And my visit to the outlet, i visited Giovanni was extremely helpful and he is a good listener as he understood our needs.
Thank you again.
Martha
2025年3月12日
Raymour & Flanigan - Yonkers Outlet からの回答
Dear Martha,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experiences at both of our locations. It's fantastic to know that Patricia and Giovanni provided you with exceptional service and truly understood your needs. We are proud to have them as part of our team.
Your kind words and perfect rating mean a lot to us, and we are delighted that we could make your visit enjoyable. We look forward to welcoming you back to Raymour & Flanigan in the future.
Warm regards,
The Raymour & Flanigan Team
Rudy was great helped us when we needed…
Rudy was great helped us when we needed it. Gave us plenty of time on our own but was available needed answer a question.
The stor ha a good variety to choose from. an overall good experience.
Hope the delivery is equally as good
2025年3月3日
Raymour & Flanigan - Yonkers Outlet からの回答
Hello Marie,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Rudy was able to assist you effectively and that you enjoyed the variety of options available in our store. It's wonderful to know you had a positive experience.
We strive to ensure that every aspect of your shopping experience, including delivery, meets your expectations. If you have any questions or need further assistance, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Everyone was very professional and knowledgeable
Tim and the girl at the front desk were amazing
2025年2月6日
Raymour & Flanigan - Yonkers Outlet からの回答
Dear Luis Santos,
Thank you so much for your wonderful review and for giving us a 5-star rating! We are thrilled to hear that you found our service to be very helpful. Your feedback is incredibly valuable to us and motivates our team to continue providing the best experience possible.
If you have any further comments or need assistance, please feel free to reach out to us. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Outlet in Yonkers soon!
Best regards,
The Raymour & Flanigan Team
Mattress Purchase
Sales consultant Ruddy was very well-informed, polite, and knowledgeable about the various product lines and price points. He enabled me to make a decision in short order. I appreciate that he was very thorough and could access my past purchases online to give me the info I needed. This is the second mattress I have purchased from a Raymour & Flanagan Outlet.
2025年1月18日
Raymour & Flanigan - Yonkers Outlet からの回答
Hello Christopher,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Ruddy was able to assist you effectively and provide the information you needed to make a quick decision. It's wonderful to know that his knowledge and thoroughness made your shopping experience a positive one.
We truly appreciate your continued trust in Raymour & Flanigan Furniture and Mattress Outlet for your home furniture needs. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Ben was a very good salesperson
Ben was a very good salesperson. He was kind and never pushy. I came back two weeks after looking at the furniture I ended up buying, on a day I knew Ben was working because I knew he was the person who deserved my commission.
2025年1月12日
I ordered something on-line for pick up…
I ordered something on-line for pick up in the Yonkers location, but had to cancel the next day. I called the number and the gentleman that answered was most helpful and courteous. Wish I got his name! My refund posted within hours, not the 3-5 days he said it would take. This was easily the most painless return ever. Great customer service Ray!!
2024年12月20日
Will Cortes was a phenomenal guide
Will Cortes was a phenomenal guide. He genuinely tended to my taste and offered sage advice and opinions. I am very happy with my purchase.
2024年12月17日
Evy our sales rep
Evy our sales rep, she made our shopping experience easy & stress free. She is a very professional knowledgeable employee .
2024年12月6日
Raymour & Flanigan - Yonkers Outlet からの回答
Hi Rick,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Evy made your shopping experience easy and stress-free. It's wonderful to know that her professionalism and knowledge left such a great impression. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Easy to use website
Easy to use website. Good amount and variety of photos, including a photo with measurements which is much more helpful than just listing them. Ordering was very simple and straightforward.
2024年12月5日
Raymour & Flanigan - Yonkers Outlet からの回答
Hi Cheryl,
Thank you so much for your wonderful review! We're delighted to hear that you found our website easy to use and appreciated the variety of photos and measurements provided. It's great to know that your ordering experience was simple and straightforward. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Absolute worst liars.
If I had the choice I would have cancelled my order. I was promised next day delivery when I ordered online. I called and checked to see if it was coming, and next day was confirmed. The following day, after I had cleared my schedule, I was told it would not arrive for 3 more days. Completely unacceptable. I will never do business with your company again. The only reason I bought was because I was given next day delivery. Horrible.
2024年11月26日
Raymour & Flanigan - Yonkers Outlet からの回答
Hi Lorenzo,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the delay in your delivery. We understand how important timely delivery is, especially when you've adjusted your schedule to accommodate it. Your feedback is invaluable, and we will be reviewing our processes to ensure this doesn't happen in the future. We regret that we did not meet your expectations and hope you might reconsider giving us another chance in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
When ask security question by finance…
When ask security question by finance was not able to answer it as I had no idea who the person was they were asking me about. They said it was picked by the finance department, but the question had no relevance to my life.. subsequently, I had to go to a store and show my ID Which was out-of-the-way after which everything else was done?
2024年11月19日
Raymour & Flanigan - Yonkers Outlet からの回答
Hi Michael,
Thank you for taking the time to share your experience with us. We apologize for the inconvenience you faced with the security question during the finance process. We understand how frustrating it can be to deal with irrelevant questions and the extra trip to the store. Your feedback is valuable, and we will certainly look into this matter to improve our procedures. We're glad to hear that everything else went smoothly once you were at the store. If you have any further concerns or suggestions, please feel free to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
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