Relocate Removals & Storage  レビュー 

Our experience with Relocate Removals was excellent from the start. The guy who called to quote was very knowledgable and helpful. He gave us a lot of confidence in the company. We had a move from North London to Hertfordshire that became complicated when our sale and purchase couldn’t be coordinated on the same day although that wasn’t confirmed until the last minute. Bill was very good about making contingency plans, but they weren’t necessary in the end. It was the same team that moved us out of our house in November and into our new property in December. They were excellent as were the ladies in the office - polite and friendly. We definitely recommend using them to pack the kitchen - well worth it.

Moving my elderly mother as she was in need of more care. No compassion from this company whatsoever. Once they have your money all politeness goes out of the window. They will find a way to add extra charges. Items were scratched, damaged and broken which were pointed out and pictures taken by the company and noted to that effect. Not a word of acknowledgement since then. Complete con artists. Steer clear.

Moving is a stressful time and Relocate removed thats stress. They came the day before and packed up most of the house into boxes with designations on the boxes from where it had been packed . They came the next day and disassembled beds and wardrobes etc and loaded up with great efficiency and then drove over to the new house and waited until I had the key. They then preceded to reassamble beds etc and move the boxes into the rooms and garage as advised to them, This was done very quickly depsite the number of boxes. I can honestly say that they did a very professional and efficient job and say that the money I paid was totally worth it.

Relocate Removals made the whole process easy from start to finish. perfect

Great move, streamlined process, no damage to any of the property, everything was wrapped and cared for and the guys on the move were superb, couldn’t ask for any better!

Would recommend 1000 times over!

After a very traumatic exchange and completion the only sane part was dealing with Bill at Relocate Removals & Storage he went out of his way to make sure I moved and with the least stress. Great crew, clean, polite and hard working. I thank you for getting me to my new home safe and sound, great job 👏

The estimator and removal team both arrived over an hour early for scheduled appointments which was a huge inconvenience to me.

As lovely and efficient as they were, the removal team lacked personal hygiene; there was a strong stench of body odour, smoke and alcohol and to add insult to injury they packed up the hand wash and hand towel very early into the move, then proceeded to use the toilet without washing or sanitising their hands afterwards…

They had no details about the move other than the outbound and inbound addresses; they didn’t know which items were staying or going despite me having an in-depth 15 minute estimation with Rob over FaceTime.

There was also a lack of training and finesse, especially when handling personal care items such as tongue scrapers, make up brushes and expensive face creams, which were placed loosely in boxes with other items. Whilst unpacking I discovered that my camera tripod was broken.

For what I paid, I am extremely disappointed with the service. However I am grateful that I was able to get packed up and moved within 5 hours.

We paid for a two-day move, but, on the day, the team insisted completing in one day, so we had to rearrange work to cater for them. To rush the job, they wanted to move all of our belongings into the garage of our new house rather than into designated rooms, and they argued when we told them no. Several items of furniture were damaged, and the process for making a claim is very time-consuming (you have to send photos and quotes for repair by post). Our bannister was damaged as witnessed by my husband, but the team denied this and claimed it was damaged before the move. Team were rude on the day - rolling their eyes and tutting when we were checking the house prior to signing the forms (because they wanted to get going quickly). Team arrived with no tools so had to borrow ours (which had to be unpacked), and they refused to move items to the garden shed as they had not brought floor covers with them. They are very persistent in demanding all money before completing the job but mysteriously difficult to get hold of when you want to complain (one week - no response). All in all, they made the process of moving very difficult, and I would recommend you steer well clear!

Was moved a few days ago by relocate , was so surprised when 6 men and two lorries turned up , they loaded up so quickly with not one grumble , Marc and his team were so cheerful and made a stressful day so much better …a great bunch of guys who seemed to get on so well with each other and got the job done very well , not even a broken glass !
Thank you !

Congratulations to Bill and his team

Thank you Relocate Removals for helping us move just after my husband had an accident and broke his hip! Luke, Barry and a third guy whose name I forgot ... the handsome one (!) ... came and packed one day, then they returned the next day with 3 other amazing men who made a stressful day bearable. Packing the house one end was a days work in itself, but they then unpacked at the other end remaining cheerful and positive, treating us and our property with respect at all times. They certainly earned their money and nothing was too much trouble- even when we arrived at the new property to find they'd left loads of things we didn't want - they moved them out for us. I would recommend this company with no hesitation. Only small criticism was when I was ringing before the move, the woman I spoke to was not really helpful, not seeming to understand that my situation had changed since I booked so my husband was unable to do anything at all. But the service itself was perfect. Thank you so much.

fantastic company. The 3 lads who packed and moved my items were fantastic and took all my stresses away on moving day. Would advise anyone to pay that little bit extra for the packing service as they did not damage one single item. Cannot thank this team enough

awful,avoid at all costs, all boxes were clearly marked with the destination at the new house, unloading was fast and they made a rapid exit, over the course of the next few days,I realised, I could not find boxes, items marked fragile to go in the house were dumped under heavy boxes in the garage and precious item were broken, brand new fridge freezer was damaged, complained and was sent a claims, which I completed and posted, only to have it returned to me as "unknown" after already being redirected to a new address, don't waste your time if you value your property.

Oh my goodness where do I even start! So we got these guys in for a quote and booked for our move however someone in the chain had an issue and therefore couldn’t make the date. We informed Relocate and they told us we still had to pay the full amount. They guy even turned up at our door for the money. He spoke to my husband and told my husband that he would still keep that slot for us as they wouldn’t book another job as this was just days before we were meant to move. We managed to get things sorted in the chain and stick with the original date as planned and called Relocate to let them know we were back on, however the following day (Wednesday) at 4.45pm we called them to double check everything was ok for the Friday move and they informed us that they had cancelled our job and taken on another job! We were literally left with 24 hours to find a removal company which was virtually impossible. I called Relocate and was fuming and asked to speak to Bill, the person who answered the phone said he would call me back, but surprise surprise he never bothered to call me back! That’s customer service for you. We called every company in London and Essex and it was too short notice for everyone. I was in absolute tears and my husband nearly had a heart trying to find someone. In the end a company very kindly called us back and hired some vehicles especially to help us as he could see our distress. Never use these morons! I should have realised they were a bunch of con artists when they came over to do the quote and all Bill did was talk about a certain celebrity who’s move he had recently done and slag him off for not paying him or making him a bloody cup of tea! If I hadn’t called to double check on that day, we would have had nobody to do our move and we would not have known until the day of the move as they did not even call us to let us know they were cancelling our job. The people who finally did do our removals informed us that Relocate have a bad reputation and used to be called by another name but changed their name to Relocate as their reputation was so bad. I would be interested in seriously investigating this company!

The worst removal company we have ever used. When they packed up our house they put things in the van which were not in boxes and were therefore supposed to stay. They packed away the vacuum cleaner the day before when they were packing the glassware. This meant I couldn't clean up once everything was in the lorries. Their suggestion was 'to borrow one from a neighbour' which is what I had to do. At our new house they ignored the label on the boxes and bags and put these wherever they felt like it. A lot of things were marked for the large shed in the garden. When they left, this shed was empty. They had basically dumped as much as they could in the quite small garage which was obviously nearer for them. Worst was to come. The top of one of my art deco sideboards was badly scratched which we were able to claim on their insurance for. However when the restoration company came to collect this solid and very heavy unit we were all astonished to see that there were two large gouges of wood on the side of the unit. I was not sure if I was more astonished that they did this or that they didn't own up to it! Of course I have now been told I cannot claim for this additional damage as it falls outside of the 7 days you have to report it. Please stay away from this company. I have had no acknowledgement or apology in relation to this damage. Quite disgraceful and deceitful

What an absolutely first class service! I can’t thank the four guys that came to move us enough. I was very stressed prior to the move as my husband was on jury service and could not be around for the move, leaving me and my 18 year old daughter to do it alone. Once the lads arrived, from the minute they got out the lorry, the made me feel so less stressed. The move went so smoothly and quickly. I just wish I could have done more to make their work easier other than being able to provide them with cups of tea. All four were absolute gents. They are a credit to the company.

I would just like say after employing Relocate removals, they were worth every penny. I would highly recommend them, from the initial quote , through to talking to Bill, and then the receptionists.
I was moving 175 miles, they came and packed me up over 2 days ( 3 bed house, 36 years of stuff and emptying the loft too) nothing was too much trouble for them , Luke, Rio, Ginger and another guy who's name i didn't catch. They all worked extremely hard, and were all still smiling and happy even after packing and unloading and driving to my new location for hours. Everything was very well packed, and deposited into the correct rooms of my new home.

We wanted a move that was hassle free and our move to be done in one trip. A friend recommended RRR and it was worth it! Rob came to the property to inspect the amount of items and also left us with a pack about the company and transpancey about our move I.e take your valuables with you - the call about insurances and payment deadlines were clear so the service made it professional.

On the day, the team arrived Michael, Mark & Remi and they had everything all organised. I would recommend this company as it just takes out the pressure off for any big move.

Thank you
Naomi & Neil Cowan

We used relocate removals back in March and I'm kicking myself at not getting round to doing this sooner. Could not have asked for a better service, from the simplicity of the original visit/quote to getting booked in (at extremely short notice too). The team were hugely helpful on the day, professional and patient. really can't recommend them enough - and all very an extremely reasonable price! The team really helped what could have been a very stressful day, run really smoothly

After being in my home for 38 years, we decided to move. I googled many companies before I decided who to go with. I rang relocate and from the very start the girls in reception who handled my calls were extremely polite. Rob the estimator who came around was a barrel of laughs from start to finish and that is what made me go with relocate. I rang and went ahead with the service spoke to Bill and set the ball rolling for my move date. On the day of the move the van arrived nice and early. The main man explained where and how they would start. Some of my things were not packed and they packed them for me. The four guys that came were fantastic and ever so polite, Please and thank you all the way. At some point another man had come down and I didn't know who it was. I later found out that this was Bill. I was a little disappointed that he hadn't introduce himself. Never mind. The four removal men worked very hard loading 38 years worth of stuff on to the lorry with great speed and were ever so careful. Every boxes were put wherever they were labelled to be put. No items were damaged in the move. No items were missing. The four guys worked like trojans. My move from start to finish was fantastic. The price was excellent. All staff were amazing and I would hundred percent recommend relocate removal to all my friends and family without a doubt. Thank you so much relocate for taking the stress out of my move.