Reynolds motor group レビュー 

1,383
•
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I bought my car from Matt at RMG and I honestly couldn’t recommend him enough! He was so incredibly helpful, friendly and professional throughout the whole process. Nothing was too much trouble, and h... もっと見る

5つ星のうち5の評価

Look guys,am living my dream all courtesy of a brilliant guy (Adams) at Reynolds group in southend on sea. He made my dream of owning a car so easy and simple ,am finding hard to believe I now own... もっと見る

企業が回答しました

5つ星のうち1の評価

Awful company please read my review on there website .AND DID NOT REFUND STRAIGHT AWAY ONCE I EXPLAINED THAT I WAS NO LONGER BUYING THE CAR IT TOOK THREE DAYS AND LOTS OF EMAILS .LAST ONE INFORMING TH... もっと見る

企業が回答しました

5つ星のうち5の評価

Everything from going along to look at their stock to driving away with our gorgeous new car has been seamless. The service and knowledge is next to none from the whole team, but I want to single out... もっと見る

企業が回答しました

企業情報

  1. カーディーラー

当該企業による記述

Used cars for sale in Southend-on-Sea Essex: Reynolds Motor Group: Competitive finance deals, part exchanges welcome, call now!


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4.1

ほぼ満足

TrustScore 5段階評価の4

1383件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 57%に回答しています

通常24時間以内に回答

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4.1

すべてのレビュー

(1,383)

過去12か月のレビュー数: 26件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Look guys,am living my dream all…

Look guys,am living my dream all courtesy of a brilliant guy (Adams) at Reynolds group in southend on sea.
He made my dream of owning a car so easy and simple ,am finding hard to believe I now own such big car and it took just a few days and am home with such a beautiful beast (a Ford Kuga)luxury version
I would recommend anyone to Reynolds groups motors southend on sea without holding back anytime any day.
Thanks for such a good job, well done Adams

2024年1月28日
自発的なレビュー
Reynolds motor group ロゴ

Reynolds motor group からの回答

Thank you Denen! enjoy your new car

5つ星のうち5の評価

Great Experience

Had a great experience buying our Ford Ecosport. The guys were polite and courteous and everything was dealt with efficiently. Would definitely recommend them.

2024年1月20日
自発的なレビュー
Reynolds motor group ロゴ

Reynolds motor group からの回答

Thank you SJP

5つ星のうち5の評価

Amazing service

Amazing service! Great customer service, so easy and been very helpful with sorting everything out for me, would highly recommend

2024年1月25日
自発的なレビュー
Reynolds motor group ロゴ

Reynolds motor group からの回答

Thank you Jaclyn

5つ星のうち5の評価

Amazing pain free process

Amazing pain free process, Grant made the whole process easy and was able to answer any questions I had. Would recommend

2024年1月20日
自発的なレビュー
Reynolds motor group ロゴ

Reynolds motor group からの回答

Thank you for your Review Tioen

5つ星のうち1の評価

Don’t do it!

I bought an evoque in June. By October it was making a loud noise. I notified Reynolds early November as we wasn’t aware it was still down to them to fix any issues. Had to chase Reynolds up until January and only after involving the finance company and speaking with trading standards did they decide to fix the issue. Once it finally went in I called the garage it was being repaired at (I wasn’t told where it was and calls were going unreturned when asked. Had to do a bit of sleuthing with the cars tracker and google maps) that it had been fixed and ready to be collected 10 days previous! It had been there 14 days in total. Why the hell didn’t anyone tell me! Shocking after sales service, calls barely ever answered and if they do answer it’s always ‘we will call back’. And no, I never get a call back.
So in short, I would never use them again. I don’t trust them as far as I could throw them and all they do is try to fob you off with excuse after excuse. It’s a real shame because the last car I got from there I believe Chris still run the show. Now he’s stepped back it’s just a s&!t show.

2024年1月16日
自発的なレビュー
Reynolds motor group ロゴ

Reynolds motor group からの回答



Dear Miss Read

Thank you for taking the time to share your feedback with us. We regret to learn that our service did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.

At Reynolds Motors, we value each of our customers and are committed to providing excellent customer service. It's important to note that Chris now oversees the Southend Branch and is no longer responsible for the Basildon Branch. However, he was aware of your concerns and took the initiative to ensure that your car was repaired promptly. Despite facing challenges with the garage, you initially requested, we were determined to address the issue for you, as we consider you a valued customer.

While we trust that your car has been repaired to your satisfaction, we acknowledge a miscommunication with our drivers that resulted in the delay of picking up and dropping off your vehicle, extending the return timeframe by a few days. We sincerely apologise for any inconvenience caused by this delay.

If you would like to discuss this matter further or have any additional concerns, please feel free to contact Chris Reynolds at the Southend Branch by calling 01702 842846

Once again, we appreciate your feedback and the opportunity to address these issues. We are committed to improving our services, and your input is invaluable in helping us achieve that goal.

Thank you for your understanding.

5つ星のうち5の評価

These guys were great

These guys were great, can’t praise them enough. Was so straight forward with the whole process. Got the car I’ve always wanted and will deal with them again in the future.

2024年1月3日
Reynolds motor group ロゴ

Reynolds motor group からの回答

Thanks Jordan! enjoy your new car

5つ星のうち5の評価

Great customer service

Great customer service, very helpful and really quick from the initial enquiry to picking up the car. Grant was so helpful during the whole process and was always on hand with any issues or questions I had. Car was in a perfect condition and spotless inside and out. can't complain about nothing. Deffo recommend

2023年12月21日
自発的なレビュー
Reynolds motor group ロゴ

Reynolds motor group からの回答

Thank you Chloe

5つ星のうち5の評価

Brilliant customer service

Brilliant customer service
Helpful in every single way
Quick and easy more than willing to help couldn’t ask for a better team to go through

2023年12月19日
自発的なレビュー
Reynolds motor group ロゴ

Reynolds motor group からの回答

Thank you Jordon

5つ星のうち5の評価

Highly Recommended - Liam was fantastic!

Highly recommend Reynolds Motor Group. Liam was fantastic! He responded to all of my questions quickly and nothing was too much trouble. Such a smooth process from start to finish. Many thanks

2023年11月30日
自発的なレビュー
Reynolds motor group ロゴ

Reynolds motor group からの回答

Thank you Carly

5つ星のうち5の評価

Great customer service

I purchased my new car through Reynolds Motor group with Adam.
He was very approachable and made buying a car really comfortable as a female purchasing solo. He provided great customer service and nothing was too much trouble! Thank you.

2023年12月3日
自発的なレビュー
Reynolds motor group ロゴ

Reynolds motor group からの回答

Thank you for your review JT!

5つ星のうち5の評価

Excellent service

I have just bought a lovely car from Reynolds motor group, from first contact through to handover they were very helpful, even handing over on Sunday so I could avoid weekday traffic when collecting.
Highly recommended

2023年11月26日
自発的なレビュー

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