Getting back into hi-fi after many years was a bit of a maze. I'd forgotten more than I remembered! Luckily Richer Sounds are around, and you couldn't meet a nicer bunch of people. All the staff are... もっと見る
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Called in because I was looking for a price match and they couldn't have been more helpful. Price was matched (and reduced further), delivery was super prompt and I received a call a few days after to... もっと見る
企業が回答しました
What made your experience great? Being able to ring up and speak to a real person who gave very good advice enabling me to buy a product that is working well and within my budget.
企業が回答しました
Well I believe that the Experience was a total success due to many factors i.e. I "applied" myself to the "task-in-hand" cos it became increasingly apparent en route that I did actually Want what I wa... もっと見る
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企業情報
当該企業による記述
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
連絡先
545 Christchurch Road, BH1 4AH, Bournemouth, 英国
- 0333 900 0058
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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回答に AI 支援を利用する場合があります詳細を表示
Purchase of TV sound bar and also a music streamer DAC total value circa £600
I was aware that Richer Sounds has an excellent reputation via Which the Consumer Organisation. Also through previous personal use.
I phoned in advance and said what I was looking to purchase.
When I arrived I was greeted courteously.
All of my product technical questions were answered and relevant details explained so that I could choose between devices and make the right purchase.
Much better than buying online. At Richer one can deal with a knowledgable staff member.
I was also shown the listening room which was useful, with a view to any future purchases.
The goods were delivered on time as agreed.
I will install the kit in a few weeks, confident in the knowledge that if I have any questions I will be helped on the phone by someone knowledgeable.
Also a six year guarantee is part of the deal unlike many other outlets.
Thank you and well done Richer Sounds.
Your accolades are well deserved.

Richer Sounds - Bournemouth からの回答
all at the shop were super helpful and…
all at the shop were super helpful and guided me to what I was looking for initially ... then a budget change allowed for a 'better' choice and they thought it was a good choice .... Technics turntable and Triangle active speakers ... Sounds Fantastic

Richer Sounds - Bournemouth からの回答
Paul was very helpful
Paul was very helpful , delivery on time. Seamless purchase of my new tv!

Richer Sounds - Bournemouth からの回答

Richer Sounds - Bournemouth からの回答
Very knowledgeable, friendly and good customer service
I was looking for a vinyl record player and wasn’t sure which one to choose. The staff at Richer Sounds, Bournemouth were incredibly knowledgeable and helped me narrow down the right option without any pressure. They gave clear, honest advice, made the whole buying process effortless, and were genuinely friendly throughout. Excellent customer service all around — highly recommended.

Richer Sounds - Bournemouth からの回答
Prompt, hassle free service
My request to purchase my headphones and take it off the credit voucher through telesales was easy to do. The service was prompt and hassle free.

Richer Sounds - Bournemouth からの回答
Great advice and product knowledge.very…
Great advice and product knowledge.very helpful salesman and made me feel that i could come in or call anytime for further help (no doubt i will).Shame about shop location.

Richer Sounds - Bournemouth からの回答
Richer Sounds prices can never be…
Richer Sounds prices can never be beaten. But what makes them special is their, above and beyond, customer service which is the best of any business/organisation with whom I've had dealings/purchases. Cannot recommend them highly enough.

Richer Sounds - Bournemouth からの回答
Excellent service and very competitive…
Excellent service and very competitive prices, very helpful with delivery too.

Richer Sounds - Bournemouth からの回答
Purchase…
Knowledge of Lewis in store about appliance bought. However i would love it if you had spelt my name correctly on my invoice and in emails you are now sending me. Corrected after email and review thanks.

Richer Sounds - Bournemouth からの回答

Richer Sounds - Bournemouth からの回答
Good Experience
Very friendly and helpful. Knowledgeable and not pushy. Explained what I was buying. Good value as well.

Richer Sounds - Bournemouth からの回答
Purchase of new TV
Comprehensive explanation of all the models available, and their various pros and cons, within the price range given.
Made final choice very easy

Richer Sounds - Bournemouth からの回答
Excellent Service
Always excellent service, phone or face to face ,and very competitive pricing .... thank you

Richer Sounds - Bournemouth からの回答
Great guy answered phone
Great guy answered phone, knowledgeable and no hard sell, just great advice and help. Will buy from you guys again. Really happy with the system.

Richer Sounds - Bournemouth からの回答
Excellent customer service
Store Manager, Paul was very pleasant, helpful and reassuring. I was very pleased with the service I received and also with the TV I bought

Richer Sounds - Bournemouth からの回答
Originally I spoke to the team on the…
Originally I spoke to the team on the phone regarding a new TV, very helpful and informative.
Came into store to place the order as it was a non stock item, great guys would not hesitate to recommend.

Richer Sounds - Bournemouth からの回答
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