Richer Sounds - Bristol レビュー 

2,735
TrustScore 5段階評価の5

4.9

143 Whiteladies Road, BS8 2QB Bristol, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... もっと見る

企業が回答しました

5つ星のうち5の評価

Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money of... もっと見る

企業が回答しました

5つ星のうち5の評価

always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... もっと見る

企業が回答しました

5つ星のうち5の評価

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2735件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,735)

過去12か月のレビュー数: 23,686

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

The staff did not address my questions…

The staff did not address my questions as to the items suitabilty for my requirements.
I therefore cancelled the order amd received a refund.
I will be buying a TV stand elsewhere.

2026年6月17日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

I'm really sorry to read you didn't get the help you needed when ordering your TV stand from us, which is obviously disappointing, particularly for a product like a TV stand where we’d normally be able to offer clear and straightforward guidance.

We’ve attempted to contact you by both phone and email to better understand what information was missing and how we can help, but haven’t been able to reach you so far. If you’re still open to it, we’d really welcome the chance to speak with you and see if we can assist further, so please do get in touch..

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Excellent service

Excellent service. No messing about. Order completed quickly and delivered to store. You might pay a little more but you know where you stand with this company.

2026年6月13日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

All very good

Phone call was friendly and helpful.They had what I wanted. Delivery was very quick. Stylus works perfectly.

2026年6月12日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great Advice for Choosing a New TV

I decided to order from Richer Sounds due to their six-year warranty and expertise. Unfortunately, despite researching before, I purchased a TV I wasn't too happy with. I decided to make the change, and called Richer Sounds for their advice.

I found their insight incredibly useful, talking me through in detail what my options were and what options may be more suitable. They arranged the exchange and sorted out my new order on the phone.

I'm delighted with my new TV and really happy with the service received.

2026年6月10日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Pleasant and extremely helpful staff

Pleasant and extremely helpful staff. Everything went very smoothly and delighted with my new television.

2026年6月11日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

I always go to richer sounds

I always go to richer sounds for him fi record players and always a tv there advice is very important for making my choice and also the six year guarantee

2026年6月9日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Exellent Service

I’ve purchased TV and other items from Richer Sounds over the years and because of the exellent service have always recommended family and friends to do the same This latest purchase for an elderly house bound friend who needed TV delivered and set up. All done and sorted on the phone and job done as promised Also 6 year guarantee

2026年6月4日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thank you for your wonderful feedback

5つ星のうち4の評価

Everything was good except…

Everything was good except communication regarding delivery and installation, it was efficient but just needed some unpicking.

2026年6月9日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thanks for the positive review, and for the constructive comments, which we will of course use as part of our ongoing efforts to improve the delivery services we offer our customers.

I do hope all is well with the new purchase , do get in touch if I can be of any more help.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great service and competitive price

Good price, quality product, old style customer service which is nice. Good they know about what they are selling. Important.

2026年6月8日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち4の評価

As always

As always, there are good deals and competitive prices, and you have the opportunity to try things before purchasing in the shop. I bought my Valerion Pro 2 projector, bracket, and 106-inch screen in Bristol. The whole team in the shop was very helpful and friendly. You can also take some items home to try before making a final decision.
The only thing that would be nice to have is a listening room set up to provide a more real-world experience. The specially treated acoustic room is nice, but most of us listen to music in normal living rooms. It would be helpful to have a room that better reflects a typical home environment.
Richard Sounds also seems to have more open-box deals available, which is good because, one way or another, customers can get better prices. Having a hi-fi room permanently set up with music playing would be perfect for sales, as it would give customers a better feeling of how the equipment would sound in their own homes

2026年6月7日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thanks so much for your feedback, we're thrilled that the Bristol team were so helpful.

We also appreciate your thoughtful suggestions on listening spaces and in-store setup, and hope you thoroughly enjoy the new set up of course!

The Richer Sounds team

5つ星のうち5の評価

Easy to deal with

Easy to deal with

2025年10月18日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great experience

Great experience, knowledgable staff, competitive price and plenty of opportunities to try out the various models of headphones on offer and test with my phone

2026年5月18日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great service, yet again, from Richer Sounds

I've been buying from Richer Sounds in Bristol for over 30 years, and this time around was yet another faultless experience. Thanks particularly to Jonathan for fantastic service! I was buying an amp and a subwoofer, he patiently answered all my questions, made recommendations, priced up various alternatives and processed everything perfectly. He even talked me through the specific set-up on the subwoofer I went for so I knew what to expect and why it was important for sound quality. I'm delighted with the equipment I ended up buying, so my thanks to Jonathan & the team at Richer Sounds. :)

2026年6月10日
自発的なレビュー
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Purchased a new TV

Purchased a new TV through Richer Sounds. Really excellent service and the best price I could find for the model I wanted. I ordered on a Friday with their click and collect service and got an email on Monday around 9am saying the TV was ready to collect.

2026年6月5日
Richer Sounds - Bristol ロゴ

Richer Sounds - Bristol からの回答

Thanks for your kind review, we look forward to your next visit.

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