Visited the Bromley branch about repairing/replacing an old projector. The team went out of their way to help and with sound advice from Jerome, purchased the ideal projector for my flat. I would high... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... もっと見る
企業が回答しました
I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have b... もっと見る
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Great salespeople in the shop, very knowledgeable and eager to help (not like other electronics chains), at the same price of bigger chains (actually even granted an extra discount so slightly cheaper... もっと見る
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企業情報
当該企業による記述
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
連絡先
48 East Street, BR1 1QW, Bromley, 英国
- 0333 900 0051
4.9
優良
1408件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Richer Sounds - Bromley からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Overall my experience was excellent
Overall my experience was excellent, and the staff at the Bromley branch were very friendly and helpful.
2026年2月2日
Richer Sounds - Bromley からの回答
Thanks for your kind review, we look forward to your next visit.
Highly recommended
Very happy with customer service, purchase process, delivery and product. Best price along with a 6 year warranty! First stop for me next time I am looking for any audio or visual products.
2026年1月31日
Richer Sounds - Bromley からの回答
Thank you for your wonderful feedback
Fantastic…as always
This time I ordered inline to collect next day at the shop. Was a little concerned when DPD said the shop wasn’t open to deliver it but they came back and I got the call from Paul just as I was about to finish work for the day to go home and was only 50 yards away!
Fantastic timing not to mention a great speaker!
2026年2月1日
Richer Sounds - Bromley からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Kind and patient customer service. Really got what I wanted at a fantastic price @Jerome. Many thanks
2026年2月1日
Richer Sounds - Bromley からの回答
Thanks for your kind review, we look forward to your next visit.
Very impressed with Tommy …
Very impressed with Tommy offering expert advice and excellent customer service.
2026年1月29日
Richer Sounds - Bromley からの回答
Thank you for your 5 star review!
The staff were most helpful and luckily…
The staff were most helpful and luckily I could walk out of the store with a TV that suited my needs.
2026年1月27日
Richer Sounds - Bromley からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great staff - knowledgable and considerate
Both Matt, the manager, and Tommy went out of their way to make sure I ended up with exactly what I wanted and needed.
The system I bought sounds fabulous.
2026年1月26日
Richer Sounds - Bromley からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic help and service in the…
Fantastic help and service in the Bromley store. I’ll be returning whenever I need to upgrade or buy anything new.
2026年1月24日
Richer Sounds - Bromley からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good CD Transport
Matt set up the Audiolab 6000CDT. Which I listened to. He wasn't able to let me listen to the Audiolab7000CDT. So I went to the London Bridge store to hear that. Because of the extra inputs I decided on the Audiolab 7000CDT.
Thank you to the staff at both the Bromley store and the London Bridge store for there help on choosing a CD Transport.
2026年1月19日
Richer Sounds - Bromley からの回答
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I had a few issues with equipment and…
I had a few issues with equipment and the guys were extremely helpful and got everything sorted out
2026年1月23日
Richer Sounds - Bromley からの回答
Thank you for your 5 star review!
Helpful advice from friendly
Helpful advice from friendly, knowledgeable staff. Quick delivery. Decent price.
2026年1月22日
Richer Sounds - Bromley からの回答
Thank you for your 5 star review!
The shopping experience was excelent I…
The shopping experience was excelent I can only praise the sales person for his excellent customer support. For the TV I have yet to see and review.
2026年1月21日
Richer Sounds - Bromley からの回答
Thanks for your great feedback and for supporting local business.
All round excellent service
All round excellent service! From the salesman to delivery and an excellent prodict. Very happy!
2026年1月20日
Richer Sounds - Bromley からの回答
Thanks for your kind review, we look forward to your next visit.
They order the wrong speakers had to…
They order the wrong speakers had to take the the shop, and they wouldn't order the new speakers until took the other ones back and the other one is on a repair to a speaker which is still under guarantee its taking to long
2026年1月18日
Richer Sounds - Bromley からの回答
Thank you for your feedback although I was of course genuinely sorry to read it. We will investigate what happened with the speakers you bought which sounds really odd considering it sounds like our mistake, as well as the status of your current repair and contact you to resolve both issues asap.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Best price, service and guarantee.
Best price, six year guarantee and great customer service. It really doesn’t get any better. Mention to Matt the manager as well, really helpful.
2026年1月17日
Richer Sounds - Bromley からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Great service from staff at Bromley, in particular Jerome was very helpful.
2026年1月24日
自発的なレビュー
Richer Sounds - Bromley からの回答
Thanks for your feedback, great to read you were happy with our service.
Highly recommend!
Have been a richer sounds customer for over 20 years. Always had a great experience.
Matt at Bromley store, was brilliant as always on my last visit. No pressure to purchase and gave a great deal of details. Will only ever purchase my hifi gear from here!
Highly recommended!
2026年1月16日
Richer Sounds - Bromley からの回答
Thank you for your wonderful feedback
Always superb coustomer service...
2026年1月16日
Richer Sounds - Bromley からの回答
Thanks for your 5 star review, we look forward to seeing you again next time
Great knowledge from all staff
2025年12月12日
Richer Sounds - Bromley からの回答
Thanks for your great feedback and for supporting local business.
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