Richer Sounds - Cambridge レビュー 

1,711
TrustScore 5段階評価の5

4.9

25 Hills Road, CB2 1NW Cambridge, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... もっと見る

企業が回答しました

5つ星のうち5の評価

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... もっと見る

企業が回答しました

5つ星のうち5の評価

I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... もっと見る

企業が回答しました

5つ星のうち5の評価

Good reviews and advise from R.S as always The first time I have brought an LG TV 55" C5 I have another TV that is Samsung that is also very good but the LG was at a more reasonable price and featur... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1711件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,711)

過去12か月のレビュー数: 23,511

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

This was my second visit after…

This was my second visit after purchasing some awesome speakers on my 1st visit. I was impressed with the salesman’s knowledge and felt, after listening to them, I had to then upgrade my amplifier. The same person served me and again, great knowledgeable advice/demonstration given. As Arnie famously said; “I’ll be back” !!

2025年11月29日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Knowledgable staff who really do know…

Knowledgable staff who really do know what they are talking about- great advice and guidance. Good after sales support helping to resolve a problem (which I had created). Great product, very pleased with my new turntable, which was very well priced! Will visit again.

2025年11月29日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

The gentlemen at the shop were…

The gentlemen at the shop were extremely helpful allowing me to try out the headphones fully before purchasing. Knowledgable and gave great set up tips. Can’t recommend enough.

2025年10月25日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち1の評価

Poor comms and poor customer service

Was told the items were in stock, booked my delivery and paid. I was told if there were any problems they would call me, I had no call so assumed the delivery would arrive as expected. Nothing turned up on the day of delivery so called them to ask why, was told no stock and wouldn’t be back in stock until end of December! Expressed my disappointment and was told someone would call me back to discuss, no call back! Not good enough when you are spending £3k.

2025年11月29日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

I was most concerned to read your comments and offer my sincere apologies, I will investigate urgently with the store and contact you to resolve the matter.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great freindly service

Great freindly service
Helpful with collection and set up info

2025年11月28日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Purchase of turntable

Very helpful assistants in the shop talked me through a range of turntables following my description of what l wanted. They explained what was good about each one for the price l wanted to pay so l could make my selection to purchase.

2025年11月26日
5つ星のうち5の評価

Price beat gives the best deal

Good communication before visiting, friendly staff and a great deal with price beat

2025年11月25日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

The best prices

The best prices for great equipment sold by friendly and efficient staff.

2025年11月25日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Price match fulfilment

Bought a pair of headphones in store. Staff was knowledgeable. A week later the price fell for Black Friday and the difference in price was refunded promptly. Will shop again!

2025年11月23日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Excellent shop staff

Having had a lot of trouble trying to get my old television repaired under guarantee, the day was saved by the excellent manager at Cambridge kindly agreeing to exchange it for a new set. Great service as always by the shop staff.

2025年11月23日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

The go to place for Home Cinema

The go to place as always for everything hifi and home cinema. Always has the best deals and service.

2025年11月23日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Customer Service was excellent even for…

Customer Service was excellent even for a small item and despite the best efforts of DPD to sully their reputation.

2025年11月23日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

I always prefer to use Richer Sounds…

I always prefer to use Richer Sounds and my last experience confirmed why. I spoke to a very helpful person, and got my order through in less than 10 minutes.

2025年11月23日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Fantastic product. Great service.

I went into the store to look at a CD Transporter. I discussed it in detail with Olivia the manager. She was very helpful and knowledgeable about the item. I've bought from Richer Sounds before, but this was my first time at the Cambridge branch, as I'd only moved to the city this year. But I will definitely shop there again.

2025年11月22日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your 5 star review!

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