Richer Sounds - Cambridge レビュー 

1,766
•
TrustScore 5段階評価の5

4.9

25 Hills Road, CB2 1NW Cambridge, GB

•

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Richer Sounds were very friendly and very helpful when i visited to the shop on Hills road and subsequent phones calls researching TV's. I felt i was getting genuine advice from someone with knowl... もっと見る

企業が回答しました

5つ星のうち5の評価

Our order was placed over the telephone with your Cambridge shop - your staff were very helpful and gave useful and helpful advice. The order process was handled quickly, efficiently and effectively.... もっと見る

企業が回答しました

5つ星のうち5の評価

Picked up a new deck recently which I’m very happy with. Very convenient to be able to collect in person and staff were friendly and efficient. I recommend this store for their selection and good valu... もっと見る

企業が回答しました

5つ星のうち5の評価

At the local branch I was able to talk to the person I first made contact with easily when I had queries about products. And when he was unavailable I still got the info I needed via email from other... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1766件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(1,766)

過去12か月のレビュー数: 24,662件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Staff were very attentive

Staff were very attentive, knowledgeable and helpful. Didn't feel as though we were being rushed.

2026年1月24日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Onkyo C30

Onkyo C30 - prompt delivery & very pleased with sound. A big improvement on my old (very old) CD player.

2026年1月23日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Third time lucky thanks to Richer Sounds...

Had to send two Lenco turntables back to Amazon due to wow/flutter. The advice from Richer Sounds really helped make the right decision and I knew I had support if needed.

2026年1月22日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Got my daughter a new TV from Richer…

Got my daughter a new TV from Richer Sounds I have been a customer there for over 25 years . Best prices best guarantees , and very nice people to deal with .
Why go anywhere else

2026年1月21日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち4の評価

Great picture quality, baffling OS.

The sales person (Tom?) did an excellent job, and the purchase experience was first class.

An area I feel Richer Sounds could improve is explaining how to use the product. Modern TV’s are now so complex that a series of evening classes would be needed to understand it.

I simply cannot work out how to create a favourite channels list, and I regards myself as pretty well up on this sort of thing.

The operating system on this TV is baffling in the extreme. I have downloaded the so called instruction manual from the manufacturer, and that is no help at all.

The picture quality is excellent, I just need to work out how to set it up.

2026年1月15日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your feedback although I was really sorry to read you have had problems setting up your new TV. I will of course pass this on to the store team so in future they can be really clear about where customers can go should they need help in this type of instance, and in the meantime if you do still require assistance please get in touch with our customer service team on 03339000094 option 6..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Day saved.

Unhappy experience with two non-performing systems (same equipment!) but speedy change of manufacturer and rapid delivery saved the day. Excellent recovery and service.

2026年1月15日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your 5 star review!

5つ星のうち4の評価

Friendly and knowledgeable.

Richer Sounds Cambridge is a very friendly and knowledgeable branch. I have been messaging them for the past year tailoring a suitable audio system for my budget. Even though I significantly went over my budget they were not pushy about this. Tom was very helpful throughout the purchase. The reason it is a 4 star rating rather 5 was largely due the not so great post-sale experience where I had to contact them a couple of times to check the system had arrived and ready for collection. Otherwise can't fault them. Purchased a CXC-CXA81 and Dali Oberon3 setup. Sounds great!

2026年1月8日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Dear Mr Patel,

Thanks for the feedback, it was great to read your comments about Tom but disappointing that after such as positive start there were some problems. I will of course raise this with the branch team to impress upon them the importance of great aftersales

It's good to hear that the system is performing as you expected, do get in touch if we can be of any more help of course..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great Customer Service

Went to discuss our need to replace our kitchen stereo and record turntable.
Olivia dealt with us and gave us a number of options. There was no hard sell but very informative advice and help. Following our conversation we did spend more than intended but came away knowing we had made the right decisions. Excellent service.

2026年1月12日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your wonderful feedback

5つ星のうち3の評価

Unfortunately my Marantz Cinema 30 was…

Unfortunately my Marantz Cinema 30 was broken when I've received it. It was supposedly after servicing anyway? Big dissapointment. Refund was pretty quick and manager Paul was very helpfull.

2026年1月9日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your review, I was of course very sorry that the clearance item you purchased was faulty when you received it. We will of course investigate the history of the item with the store, and find out why the repair previously carried out was unsuccessful.

I understand that unfortunately following your refund you have since purchased another unit elsewhere, but am happy to say that our customer service team confirmed they did turn things round during their call to you. Should you require any further help from me do get in touch via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

As always Top Draw

Have used RS many times but went into Camb store Tom was very helpful and professional ..

2026年1月8日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Efficient and helpful

2026年1月6日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち2の評価

Great guys in the shop but didnt follow…

Great guys in the shop but didnt follow up on my order as rhey admitted they forgot.
Hence the low score...
Poor show Cambridge branch

2026年1月2日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your feedback although I was of course disappointed to read your feedback. Having spoken to the store they completely held their hands up to physically requesting your special order from the supplier several days after it was agreed between you. Fortunately this didn't affect lead times, but they need a better system for following these things up which I will help implement.

In the meantime I'm pleased to say that Paddy Hall from our customer service team has since been in touch with you to resolve things and that you confirmed to him you were now completely satisfied.

Of course if I can be of any more help to you do let me know, hopefully if you use us again you will be one of the 98% of customers who review us positively on Trustpilot..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Unhurried audition of the equipment

I was given plenty of time to listen to amplifier so I could make a decision. It wasn't an expensive amp I couldn't have complained if the session was half as long.
But try to solve the static problem! I was getting enormous sparks, some sort of earthing must be possible

2026年1月2日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Very good service

Excellent communication re: delivery and very prompt delivery. Our television arrived 5 days earlier than the original delivery date!

2026年1月2日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great advice

Great advice. Wanted a good sound quality home theatre system to go with Yamaha rear speakers we already have.
Paul recommended Marantz cinema 50 and after a demo we chose oberon 5's and centre speaker to match. All work well together and sound is excellent with clear vocals and deep bass.
Considering adding a sub in the near future and Paul recommended the Rel T5x to match the oberons.

2025年12月30日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Very helpful advice and simple ordering…

Very helpful advice and simple ordering process.
After an in-store visit and chat, Olivia managed the follow up phone call and order which was simplicity in itself - and promotional discounts were applied without having to ask!

2025年12月29日
Richer Sounds - Cambridge ロゴ

Richer Sounds - Cambridge からの回答

Thank you for your 5 star review!

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