Richer Sounds - Cardiff レビュー 

2,629
•
TrustScore 5段階評価の5

5.0

106 Cowbridge Road East, CF11 9DX Cardiff, GB

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Trying to find the right TV for your needs can be tricky and after testing a couple we found precisely what we needed. Aaron and Jonathan were both gems in helping us and we’ll be forever gratefu... もっと見る

企業が回答しました

5つ星のうち5の評価

My experience was fantastic ordered my items online and picked them up from cardiff store very pleased with my new amp & turntable staff are great very knowledgeable big thank you see you soon 👌

企業が回答しました

5つ星のうち5の評価

I'm from Toronto Canada I saw welsh customer's had high praise for the staff at the Cardiff Wales location. I had placed an order for an Roberts IStream 3L internet radio. Micheal the store manager ca... もっと見る

企業が回答しました

5つ星のうち5の評価

Customer service is excellent. My elderly mum is severely deaf and he immediately turned and spoke to her face so she could read his lips. Extremely knowledgeable about the products and his advice was... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

5.0

優良

TrustScore 5段階評価の5

2629件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5.0

すべてのレビュー

(2,629)

過去12か月のレビュー数: 24,593件

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5つ星のうち5の評価

Pleased you were able to demonstrate…

Pleased you were able to demonstrate Freely tv to me (Currys could not) and your advice on sets with best sound as I am hard of hearing. I am very pleased with the Hisense full HD 32" to fit in our kitchen as it does not require an areal. The TV guide allows you to go back as well as forward which is brilliant we will never miss a program again. Thanks again the set is so simple to use once you've set up the catchup permissions just the job for us oldies.

2026年5月8日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Great Service Once I Found the Email

Richer Sounds continue to impress. I’ve bought several products from them and the quality has always been spot‑on. I originally thought their email support wasn’t responding, but the reply had gone straight into my spam folder. Once I found it, the information was clear, helpful, and exactly what I needed while looking to purchase a projector. Great products and great service still one of the best retailers around.

2026年5月15日
自発的なレビュー
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Very helpful

Very helpful, great advice on speaker wire, sounds much better, will be looking for new speakers soon,

2026年5月6日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

The team is helpful both on the phone…

The team is helpful both on the phone and in person. Price matched the soundbar I wanted. I arrived before store opening to collect but they still let me in and helped carry the item to the car and load it. I've since completed a retrospective price beat with a different member of staff and just as helpful as others. Would highly recommend.

2026年5月5日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Very friendly knowledgeable staff in…

Very friendly knowledgeable staff in store and agreed to source me a remote with a solar panel when the tv arrived without one. 6 year warranty is excellent. Would recommend visiting the showroom as most tvs are on display and you’re welcome to play with them.

2026年5月4日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Fast friendly service

Fast friendly service, had an issue with the tv they swapped it no fuss would recommend to anyone. Been using them for years and will continue to.

2026年4月28日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Outstanding service and excellent…

Outstanding service and excellent prices, it is a real joy to shop again with Richer Sounds. All the staff in the Cardiff Branch are highly professional and extremely knowledgeable about all the products they sell. Jonathan has given me excellent answers to all my questions.

I purchased a TEAC W1200 double cassette player which has proved to be a brilliant player and a brilliant recorder.

I would strongly recommend Richer Sounds to anyone wishing to build an excellent music or media system.

2026年5月1日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Highly recommend

Great experience from first enquiry to product delivery. Friendly staff couldn't be more helpful. Would recommend without a second thought

2026年4月29日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Professional

Professional, thoughtful approach. Dan in Cardiff store was excellent

2026年4月29日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち2の評価

Early Failure of £300 Audio-Technica Record Player

I recently purchased a new record player (Audio Technical) from a store at the beginning of April for £300 to replace the one I have carefully maintained for many years. A few days ago, the needle snapped during its normal use. When I tried to phone customer service, they told me that the needle was not covered under warranty and they tried to get me to buy a new needle for £49!The response is disappointing, having spent a huge amount on a record player which should have been high-quality and durable. I did not expect for any part of the product to fail so soon. My experience has left me concerned by the lack of quality and reliability of the products and service provided by Richer Sounds.

2026年5月1日
自発的なレビュー
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

I’m genuinely sorry to hear about your experience and appreciate why you’d be disappointed to be told that the issue described is not covered by guarantee.

To clarify, the stylus or needle is classed as a consumable part, and is therefore excluded from the manufacturer’s guarantee. This is standard across record players, although diamond tipped styli are extremely delicate, in general they can only be damaged by factors such as handling or set‑up rather than through an internal fault with the turntable itself.

We would like the opportunity to look into what’s happened in more detail further of course and see how we can help come to a solution with you. So if you're be happy to get in touch with me, you can e-mail me directly at seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Very helpful staff

Very helpful staff, great price, tv delivered to boot of car.

2026年4月17日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Excellent advice and steered me towards…

Excellent advice and steered me towards choices of the best product to suit my needs . I bought a Cambridge minx 301 subwoofer ,the quality is superb and the piano black finish looks and feels like a well made item . Andie was a great help and has a great knowledge base on a range of electrical goods always recommend Mr c

2026年4月22日
自発的なレビュー
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Outstanding customer service very…

Outstanding customer service very helpful knowledgeable friendly staff and great product also would highly recommend any sound vision equipment you need get to richer sounds

2026年4月12日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for your 5 star review!

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