Richer Sounds - Cardiff レビュー 

2,553
TrustScore 5段階評価の5

4.9

106 Cowbridge Road East, CF11 9DX Cardiff, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... もっと見る

企業が回答しました

5つ星のうち5の評価

We go to richer sound every time for our home entertainment systems Staff there are so helpful and patient I’m quite fussy when it comes to home entertainment Just bought Sonos Arc ultr... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent experience. Item was out of stock, but I was told that the Cardiff branch had one that had been a display model, so was offered it at a reduced price. I accepted and spoke to the branch who... もっと見る

企業が回答しました

5つ星のうち5の評価

Have made regular purchases from Richer Sounds since 1991 and the service has always been first class. Particular thanks to Dan and staff at the Cardiff store whose advice and customer service is seco... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2553件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,553)

過去12か月のレビュー数: 23,568

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Still a fantastic experience and service

I'd already done my research online, so I knew exactly what I needed. The staff sensibly checked I'd got things like the necessary interconnects and knew how to get support if there were any problems. As always, I get great service at Richer Sounds and have not gone anywhere else for audio products in over 20 years.

2026年2月12日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great to deal with over the phone

Great to deal with over the phone, very knowledgeable. Do not promise something they can’t deliver.

2026年2月11日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Great service and knowledge

Great service and knowledge from the sales staff. Advice has made major improvements to my listening pleasure.

2026年2月8日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Excellent service from expert advisors

Excellent service from expert advisors
Could not have been more helpful

2026年2月7日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Really friendly service

Really friendly service, knowledgeable staff and good value.

2026年2月6日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Knowledgeable and helpful staff

Visited the Cardiff store, staff were very helpful and knowledgeable and quickly identified a number of good value options for my budget.

2026年2月2日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Brilliant Service and installation

Bought a Samsung S90F 77 inch with Samsung Q990F soundbar from Aaron at RS Cardiff, Fantastic service and purchasing experience.

Fitted by wall by Alex and Paul from Crystal Tech Group (as recommended by R/S) brilliant installation, added additional power sockets, hid all the cables. So professional with a real attention to detail. Cannot speak highly enough of these guys, highly recommend.

Thanks all, I’m so pleased with the finish

2026年2月2日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Sound Advice

I telephoned the Cardiff store and spoke to Andie. I told him I needed a new amplifier. He asked me about how I listen to music and recommented some amps for different budgets. I ordered an amp from web sales.
I had a problem setting up - my fault - and called the store and spoke to Aaron. He patiently helped me identify my mistake and my new amp sounds great. I've been an RS customer since the mid 80s. I'm always very pleased with RS's high quality service.

2026年1月30日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

great service

great service, competitive prices

2026年2月2日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

first class service very helpfull a…

first class service very helpfull a very good company to deal with will come again

2026年1月31日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great deal

I had a great deal on buying some Hi Fi Separates by becoming a VIP member.
The Website was easy to use and there's the added security of a shop premises not to far away. No Brainer.

2026年1月30日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Richer sounds Cardiff absolute legends…

Richer sounds Cardiff absolute legends couldn’t have asked for a better service Jonathan went above and beyond

2026年2月2日
自発的なレビュー
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Guiding staff

tHIS COMPANY'S REPUTATION WENT BEFORE IT AND SALESPERSON aNDIE MADE SURE i* WASN'T DISAPPOINTED. HE KNOWS HIS STUFF AND CLARIFIED WHERE i WAS gOING WITH MY CHOICE OF LARGE FORMAT SMART TV. AS A RESULT I KNOW I MADE THE RIGHT CHOICE. THANKS ANDIE AND THANKS RICHER SOUNDS.

2026年1月28日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Great customer service after problem…

Great customer service after problem with tv. The 6year guaranteed proved invaluable as the tv developed a defect at 18months after purchase!

2026年1月23日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Superb service

Superb service! Nothing was too much trouble. As I’m a very fussy customer. Cardiff shop.

2026年1月24日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち4の評価

Great store

No problems, received what I ordered. Only slight negative was I didn't receive notification that it had arrived in the store and was ready for pickup.

2026年1月22日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thank you for the feedback although apologies that you didn't receive notification that your purchase was ready, I agree the store should have called. I will of course raise this with them.

I do hope everything with the item is ok but if you need any help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

You can't beat Richer Sounds

You can't beat Richer Sounds for service. Purchased a TV but found the viewing angle on it very poor , spoke with Andi at the Cardiff store and all was resolved. I was allowed to choose another model no questions asked, it was delivered the next day free of charge and the other TV collected at the same time. I can't imagine many other retailers offering that service and I would like to thank Andi personally again. Thanks Richer Sounds and you can be assured as ever for all my home entertainment business in the future.

2026年1月23日
Richer Sounds - Cardiff ロゴ

Richer Sounds - Cardiff からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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