A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
A fault on product made me seek a replacement The online experience to get advice was quick and resolved my query The assistance from staff in store was absolutely excellent Product delivered q... もっと見る
企業が回答しました
Very knowledgeable team, really easy to deal with, very helpful and patient with my enquiries. No high pressure sales Kept well informed about my delivery - items I purchased were out of stock. De... もっと見る
企業が回答しました
Made phone call and was given excellent information and price for goods.Shipping was excellent.Had no problems with purchase.Member of staff was very helpful and polite,which I don't always find these... もっと見る
企業が回答しました
Simon was really friendly and helpful during my visit and great at answering all my questions. The delivery arrangements for the product were excellent - it was really well packaged and arrived even q... もっと見る
企業が回答しました
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
57 Jamaica Street, G1 4NN, Glasgow, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Supportive and engaging customer service. Got to know about Richer sounds after purchasing from another retailer and having to purchase from them due to even a better deal.

Richer Sounds - Glasgow からの回答
Incredibly helpful and knowledgable staff when I used both the Edinburgh and Glasgow branch for purchases.
Made one purchase in Edinburgh and they arranged delivery to the Glasgow branch and advised of options for next purchase. Speedy delivery and more great assistance when I went to Glasgow for collection and second purchase. This one delivered to home and again very speedy and excellent delivery service.
Good advise about connections and cable needs. Not pushy on insurance but politely explained and offered

Richer Sounds - Glasgow からの回答
Had an unbelievable price beat quote for 65” LG G5, the staff were all great, had a laugh with Alan, extremely happy with the tv too

Richer Sounds - Glasgow からの回答
Ordered an item online and was told to collect it from store. When I arrived it wasn’t there. 🙄 Store arranged for it to be delivered to me but it was delivered to store not my home. Eventually arrived and it wasn’t important as I wasn’t in a hurry but pretty poor delivery set-up.
+++Subsequently had discussions with Richer Sounds representatives who were fulsome in their apologies and offered me a £40 credit. They accepted that human error had been a factor. It was handled professionally and they persisted in their attempts to contact me to remedy the situation. Richer Sounds underlined why they have a good reputation for customer service.

Richer Sounds - Glasgow からの回答

Richer Sounds - Glasgow からの回答
Researched the Tv we wanted
Richer Sounds had the best deal , calked the Glasgow office reserved the last one in stock
Drive over and collected it
Best TV ever … very happy

Richer Sounds - Glasgow からの回答

Richer Sounds - Glasgow からの回答
Everything good, guy in shop was very knowledgeable and helpful, took less than 10mins to purchase my tv and get delivery details.

Richer Sounds - Glasgow からの回答
As always service second to none staff are friendly and full of knowledge about their products. I have bought all my tvs here and would go nowhere else. Thank you

Richer Sounds - Glasgow からの回答
First time using Richer Sounds and it has made me wonder why I haven't before. Huge range of quality products, very competitively priced, speedy delivery plus efficient and friendly customer service. I don’t see why I'd go anywhere else in future for my audio purchases. My new Philips Tina turntable looks and sounds amazing. Thanks guys, keep it up and please accept a thoroughly well deserved recommendation from me, cheers.

Richer Sounds - Glasgow からの回答
Fantastic service, great price. I don’t know why anyone would shop anywhere else for hifi or av equipment.

Richer Sounds - Glasgow からの回答
Nothing was an issue with David who sorted out my price. I told him that I had found a deal with another company explained that I was a VIP account holder with him and he beat the
Price I had. Excellent company to deal with and always professional from order to pick up…. First class for the customer.

Richer Sounds - Glasgow からの回答
Helpful, enthusiastic and friendly staff. Over the phone and in store. Great service.

Richer Sounds - Glasgow からの回答
Have previously bought from Richer Sounds and all has been good. Once again it was a 5* experience to purchase from this branch.

Richer Sounds - Glasgow からの回答
Great, patient service from Stephen in the Glasgow shop over the phone. Terrific tv and soundbar at good price. Delivery came two days later which was excellent. I even called Stephen when I was having a bit of difficulty setting up the tv and he sorted out the situation for me. All good.

Richer Sounds - Glasgow からの回答
Everything went very smoothly with my purchase and the price was excellent.

Richer Sounds - Glasgow からの回答

Richer Sounds - Glasgow からの回答
Excellent selection of products, helpful, friendly staff with a great expertise.
Very competitive prices with a fast delivery.

Richer Sounds - Glasgow からの回答
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