Richer Sounds - Guildford レビュー 

1,299
TrustScore 5段階評価の5

4.9

10 London Road, GU1 2AF Guildford, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... もっと見る

企業が回答しました

5つ星のうち5の評価

The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay. They price matched my purchase ,with a littl... もっと見る

企業が回答しました

5つ星のうち5の評価

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... もっと見る

企業が回答しました

5つ星のうち5の評価

As always, knowledgeable staff who will understand what your requirement is and do not try to bluff you into an upsell. All the best products and amazing support. A 6-year warranty and honest price... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1299件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,299)

過去12か月のレビュー数: 24,564

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great advice from the Guildford branch…

Great advice from the Guildford branch as usual, purchased a Wiim Ultra which sounds fantastic plugged in to my older separates.

2026年3月20日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Great products and great advice

Great products and great advice

2026年3月17日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Excellent advice and demonstration from Daniel

Excellent advice and demonstration from Daniel, DM019 in Guildford which was followed up by an email. I planned to purchase direct from the Guildford store but was not able to return due to work committments so purchased on line. However the advice in store was essential.

2026年3月16日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Went in with a clear vision of getting…

Went in with a clear vision of getting a record player, but with no specific model in mind. The guys were really informative and patient. When I phoned up later that day to purchase what I wanted (needed 😉) they made sure I got exactly what I came in for.
Also my stuff got delivered a day earlier than expected so that's always a win.

Anyway the record player and speakers are mint and I'm really grateful to everyone on the shop x

2026年3月14日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Expert advice

Expert advice, friendly and very helpful 100% buy my next tv there,

2026年3月13日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Very helpful advice

Very helpful advice from Roland at the Guildford store followed up by a quote sent to me by email led to me ordering (online from Richer Sounds) a networked amplifier that has proved to be a great success. Well done and thank you.

2026年1月29日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Excellent service as always

As usual Richer Sounds gave me the best price I could find anywhere and quality of service and delivery speed were second to none. I will always go back to Richer Sounds if they have what I am after even if I can find it for a bit less elsewhere (which I think from my past experiences is unlikely). The 6 year warranty they give is also unbeatable.

2026年3月7日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち4の評価

Helpful advice and guidance

Helpful advice and guidance whilst purchasing. Smooth process from first contact until delivery.

2026年3月9日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for the positive review. We’re really pleased to hear that you got the right assistance from our Guildford team, and that everything ran smoothly from your initial enquiry right through to delivery.

If there’s anything else we can help with in the future, or if you’d like to share any further feedback, please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Staff were very informative and…

Staff were very informative and helpful. No pressure sale. Delivery was organised and the item was delivered next day.

2026年3月2日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Knowledgeable staff and good advice

I went in looking for a music streamer. I was able to discuss what my needs were with staff who understood the options and were able to confirm that what I wanted to do was practical. The streamer I initially wanted was out of stock but they recommended an alternative. I bought it and installed easily at home. Good result.

2026年2月25日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Roland and the team are very helpful on…

Roland and the team are very helpful on my purhase of monitor audio product over the year. Thank you.

2026年2月25日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great AV shop

1. Non-pushy sales person/expert. Didn't try to get me to buy the "next model up".
2. Did not have the AV receiver in store but ordered and arrived in 2 days.
3. Accepted Blue light card.
4. Nice, clean environment (Guildford)

2026年2月14日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

I used them to buy a television

I used them to buy a television. They were very knowledgeable and helpful, and slightly cheaper than elsewhere. I had looked at some models online and found the specifications vague, but a quick phone call and all was quickly solved. The third party installer that they sent was very good and not expensive.

2025年11月22日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great advice

Great advice. Good stock levels. I'll be back for sure.

2026年2月16日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Ordered unit through local Richer Sounds

Ordered unit through local Richer Sounds store. Staff very helpful as usual. Unit delivered on time as agreed.
No issues with setting up. Unit working nicely.

2026年2月16日
Richer Sounds - Guildford ロゴ

Richer Sounds - Guildford からの回答

Thanks for your feedback, great to read you were happy with our service.

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