Richer Sounds - Holborn レビュー 

1,332
TrustScore 5段階評価の5

4.9

29 Bloomsbury Way, WC1A 2SL London, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... もっと見る

企業が回答しました

5つ星のうち5の評価

I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... もっと見る

企業が回答しました

5つ星のうち5の評価

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... もっと見る

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5つ星のうち5の評価

Great service, advice, and a good deal of patients from Steve at the Holborn store. My order was placed very late in the day and still a next day delivery was promised and met. Steve reassured me... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1332件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,332)

過去12か月のレビュー数: 24,620

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Incredibly helpful staff who went above…

Incredibly helpful staff who went above and beyond to help me find the right speaker and Bluetooth solution for my vinyl set up. Many thanks!

2026年2月19日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

The staff listen to your request if you…

The staff listen to your request if you are not sure of the item you are asking for,then suggest an alternative and the reason why. This gives you confidence on making a decision.

2026年2月26日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Excellent service on the phone

Excellent service on the phone. Great delivery time, very up to date information

2026年2月25日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Helpful and knowledgeable phone…

Helpful and knowledgeable phone service. Flexibility about when to have delivery (the order was placed for me the next day to get the ideal delivery).

2026年2月24日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Incredible experience

Incredible experience. Efficient and great price. Easy your talk to. Knowledgeable and a great store to deal with. Cannot recommend enough and will definitely be using again. Super quick delivery and the delivery team were great and efficient too.

2026年2月21日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち4の評価

Very good headphones, but need to bed them in.

I phoned the shop, they had in stock the Austrian Hi-X15 over ear headphones I had decided to buy, they put them by for me and next day I went to the shop and bought them. That's all good. Five stars. I think the only thing that might have improved the experience would have been if the salesperson had emphasised to me how very important it was to give the headphones time before they perform at their best. They sounded pretty awful when I got them home, unpacked the box and played piano music through them. Thin, clangorous, ghastly. But now, after several days and quite a few hours' use, they have improved immensely and sound really great.

2026年2月21日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for the review and I'm really sorry that 'running' or 'breaking in' the headphones wasn't discussed at the time of purchase. It is a subjective issue, but you clearly benefited from it here, so I will make sure I feed this back to the team at the store, and our wider network, to continue to ensure that customers are getting the best helpful tips from us..

seniorcomplaintsteam@richersounds.com

Thanks again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Perfect Professionalism

I took a CD player under guarantee in need of repair. No problem and as the unit had been discontinued it was immediately replaced. I have used Richer Sounds Holborn for many years, they understand their products and are always helpful as well as being competitive in price. Bravo!

2026年2月17日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Excellent customer service

Excellent customer service from the team. I ended up buying from another company as RS were out of stock but I'll buy from then again in the future. The service and warranty is 10/10

2026年2月25日
自発的なレビュー
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Easy purchase

A 3 minute phone call to answer all my questions and arrange a delivery address.

Easy purchase!

2026年2月9日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Alan from the Holborn store was…

Alan from the Holborn store was extremely helpful and knowledgeable. He advised me on the best buy for my needs.it arrived on time and when I rang him as the UK plug adapter was missing immediately sent a replacement.

2026年2月9日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

The staff are very nice and very…

The staff are very nice and very knowledgeable. All my questions were patiently explained to me and I am now clearer with the tech.
I will definitely go back for future purchases!

2026年1月22日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Service and beyond as ever. Great comany to deal with!

Emailed to ask for a stock check on an item and quickly recieved a call back stating that they had the item nad had put one aside for me to collect. A nice touch which saved the possibility of a wasted journey.
When I collected the deck the Alan made sure to use 5km of parcel tape :) to make a robust handle for the awkwardly sized box, which made it a cinch to carry on the tube, with no fear of it bouncing down the escalator system.
Cheers Alan, much appreciated

2026年2月7日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Treated like you want to be treated

Quick, accurate information provided and questions answered in a friendly, helpful and - best of all - non-patronising manner.

2026年2月3日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Steve and his crew are great

Steve and his crew are great! I had a few problems which they sorted quickly whilst being helpful and still smiling! Can’t recommend them highly enough.

2026年2月3日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Friendly interaction

Daniel was very helpful and informative. We knew what we wanted but he could confirm the compatability with our existing equipment and gave us advice on the operation of our purchase.

2026年2月1日
Richer Sounds - Holborn ロゴ

Richer Sounds - Holborn からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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