Richer Sounds - Kingston レビュー 

1,574
TrustScore 5段階評価の5

4.9

72A Richmond Road, KT2 5EL Kingston, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear. Knowledgeable, patient... もっと見る

企業が回答しました

5つ星のうち5の評価

I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of m... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... もっと見る

企業が回答しました

5つ星のうち5の評価

The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1574件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,574)

過去12か月のレビュー数: 23,626

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service

Great service, very helpful staff and really quick delivery all at a very competitive price with a6 year warranty thrown in, What's not to like!

2025年11月26日
5つ星のうち5の評価

Great service from start to finish

Liam was brilliant from start to finish. Very professional. He directed me on what needed to be done to relocate my TV with minimum disruption and what products to buy. The team in Richer sounds showed me the products and made the buying process easy and as cost effective as possible. Would highly recommend.

2025年11月1日
自発的なレビュー
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Fantastic service from first call to…

Fantastic service from first call to delivery, very polite and helpful staff. I have purchased item before and the great service is still very much there. Great delivery and delivery updates. I wish I had a closer store, but having said that it's probably better I don't otherwise I would probably be in buying too much because they can't be beaten on price, products and services

2025年11月24日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Very professional

Very professional.
Informed via email and phone of the status of my order.

2025年11月21日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

R.S. Kingston Branch - Great team

R.S. Kingston branch - Great team. THANK YOU for your business!
Very recently my OLED TV developed a fault (vertical white strip across the screen) and as I bought it from them with 6 Year extended warranty they were the first to approach. As the TV is 65" I needed to make a claim and deal with it on-line directly with Panasonic and their approved maintenance provider. So I went to the branch and the team there guided me trough the process. Later on when I made my claim the maintenance provider have asked additional info about the product and I had no idea about and at that time R.S. Kingston Branch were quick to response and provide me with all what I need as well and re-assured me d that I am covered.
Great team, Quick, comprehensive and professional response. Quite understanding too that I was under stress.
Happy to be their customer. Happy to have them nearby. THANK YOU ALL R.S. Kingston Branch!
For the rest out there reading this review - have no doubt you are in good hands and give a try their services.

2025年11月21日
5つ星のうち5の評価

Five stars for Richer Sounds!

First of all, my Wharfedale 9.0 speakers are just what I needed. They sound good, take up less shelf space than the Sony ones they replaced and are definitely an enhancement to my sound system.
On a personal note, we have been fans of Richer Sounds for many years and have bought several TVs, amplifiers and CD players from you. The staff in your Kingston branch were, as always, friendly, interested, knowledgeable and extremely helpful. It was predictably a very enjoyable experience for me. In particular, Callum couldn't have been a better salesperson and it was a pleasure to talk to him and Dan. All in all, another satisfying Richer Sounds experience! Thank you.

2025年11月19日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great Customer Service!

I rang to enquire on the availability of a product which is no longer sold by NAIM. Karl at the Kingston branch was very helpful, managing to track one down for me.
It was delivered to Kingston quickly and was exactly as described, ie perfect condition despite being a return trial item.

2025年11月14日
5つ星のうち5の評価

Support the British High Street

Richer Sounds has a very competitive deal on a new LG OLED TV, and Miles was most helpful in helping me finalise my order.
Happy to support an independent British high Street store!

2025年11月17日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Super friendly

listened and really tried to help, and they did!

2025年11月15日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち3の評価

Richer Sounds service was fine and…

Richer Sounds service was fine and efficient.
However the Humax Aura I purchased did not have some attributes. 1. the remote batteries were dud 2. the remote is poorly designed and feeble in construction and will break; 3. the sign up is difficult without clear instructions in the meagre booklet or the large online manual; 4. nowhere is it mentioned that some BBC progs cannot be recorded and only available on i-player, thus requiring, yes, pen and paper as a memory jog.

2025年11月13日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thanks for your feedback and kind words on our Kingston team which I will of course pass on. I'm sorry however that you aren't completely happy with your new purchase, and will arrange for our customer service team to contact you and help resolve things..

seniorcomplaintsteam@richersounds.com

Thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Helpful Staff Making Buying a Pleasure…

Your staff were sympathetic and most helpful in giving me full credit for some troublesome earphones and so I bought soundbar instead. I even got free delivery for the next day. That's great customer service - always a pleasure to buy from Richer Sounds

2025年11月11日
Richer Sounds - Kingston ロゴ

Richer Sounds - Kingston からの回答

Thank you for your wonderful feedback

5つ星のうち4の評価

An excellent product

We are very happy with our purchase but felt under pressure to buy this item which, though clearly better than the one we were interested in, was considerably more expensive. Could commission have been involved?

2025年11月9日
5つ星のうち4の評価

Great experience as usual

Great experience as usual. However, I ordered and paid by phone believing that the item would be delivered to my local store for collection - the guy said he'd phone me when it had arrived - but instead it came straight to me. Fortunately I was available to receive it. So no cigar this time!

2025年11月7日

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