Richer Sounds - Leeds レビュー 

3,395
•
TrustScore 5段階評価の5

4.9

74 New Briggate, LS1 6NU Leeds, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

From the moment I entered the store I was greeted by friendly staff. Harry dealt with my purchase and went the extra mile on my return setting DAP up and running through options.A great guy! Will use... もっと見る

企業が回答しました

5つ星のうち5の評価

Ordering online was simplicity itself, the way it should be. TV was delivered the next day and the approved installers did an excellent job. The whole package was a perfect experience.

企業が回答しました

5つ星のうち5の評価

It was the Leeds branch that I use, they advised me on a TV I was looking at, we agreed a deal and I ordered it fo delivery, the next day I was still looking at TVs and wanted a better one, called... もっと見る

企業が回答しました

5つ星のうち5の評価

Visited the Leeds City Centre branch yesterday to get a mini hifi for my daughters birthday. Had the absolute pleasure of being served by Derek. Firstly, all the staff in there were really welcoming... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

3395件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.9

すべてのレビュー

(3,395)

過去12か月のレビュー数: 24,500件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

First class service

The advice and help I was given was first class. Harry couldn't have done any more to answer my query and advise on the equipment I needed.

2026年9月12日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち3の評価

I purchased a LG G5 65 inch oled tv…

I purchased a LG G5 65 inch oled tv from Richer Sounds in July 2026.

The whole process of purchasing and delivery were excellent.

I will be posting a separate review on LG site as well.

Certain aspects of the LG oled are brilliant, the colours, brightness, clarity, design etc.

The out of the box picture settings on all presets are all very good and require minimum tweaking - accuracy or wild pop - it’s all there for you.

The sound is average but with a tv at this price point and performance level it needs a soundbar/ system, not gonna hold that against it.

The tv has been updated to the latest software and I have adjusted smooth gradation and other settings BUT it does NOT get rid of the gradient banding, blocking issues and poor performance in near black scenes/coming out of black.
Just ruins the overall experience.

This issue is not apparent on a friend’s Samsung s95b qd -oled, and not noticeable on those who have a LG C1 and Samsung s90d that use the standard woled panels instead of the new Tandem oled panels.

It would be hard to recommend the LG G5 having come across these issues.

Not sure if this is a software or panel issue and would appreciate any advice/ feedback. It’s very disappointing after I saved up to treat myself to a high end oled tv.

2026年7月9日
自発的なレビュー
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for the feedback although I was really sorry to read you aren't completely happy with the TV.

LG as the manufacturer may be able to offer advice on how to improve the viewing experience of the technology, or determine if there is a problem, so I will arrange for our customer service team to get in touch with you to help facilitate that. Of course if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Excellent experience

We received excellent information and service. As octogenarians we were well support by the store manager in reaching our decision. All in all a very pleasant experience. The product is exactly what we needed. Thanks

2026年9月9日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

I have been a customer of Richer Sounds…

I have been a customer of Richer Sounds since they started. They’re an Excellent company with first class customer service. Thanks Chris for your help and advice. Andy Cummings

2026年9月7日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Turntable and speakers.

We hadn’t completely decided on the set-up we wanted, so we visited Richer Sounds in Leeds to explore our options. We’re so glad we did.

Mikey, a Senior Sales Advisor, gave us an excellent demonstration of a turntable and speakers that were perfect for our requirements and within our budget.

Mikey took the time to understand exactly what we were looking for. He was personable, extremely knowledgeable and patient throughout, taking the time to explain everything clearly. There was absolutely no pressure or rush to make a purchase, which made the whole experience enjoyable and relaxed.

We’re extremely pleased with our purchase and would definitely recommend visiting Richer Sounds in Leeds. The level of service we received from Mikey was exceptional.

2026年8月17日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Outstanding service

Whilst the prices are always great, the free honest advice and customer service is exceptional. Thanks to Harry for keeping me up to date with the delivery and to Phil and Jeff for the fitting and attention to detail.

2026年9月1日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

I visited the Leeds City Centre branch…

I visited the Leeds City Centre branch of Richer Sounds and was helped out by a dude who helped me out with everything I needed. I ended up buying an Argon Audio TT3 turntable and some Cambridge Audio LRX speakers. Awesome customer service and my delivery arrived a day early, I even got a free VIP mug.
Couldn't be happier with my products and the same guy that helped me out in the store also helped me with set up over the phone. I can't remember the exact date so I have tried to guess.

2026年8月20日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Excellent customer service

I ordered the tv by phone. The customer service op was patient and polite.The communication regarding delivery was excelled and the tv was delivered by two very freindly men.

2026年9月3日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

usual great service

(collecting online order) fuss-free, prompt and helpful service

2026年8月28日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Great service

Great service, super friendly and helpful staff.

2026年9月1日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

My whole experience with RS have been…

My whole experience with RS have been nothing but perfect over the years. My latest however expelled. Hats off to Harry for all his help, excellent product knowledge and service.

2026年9月1日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Fast, efficient and good prices.

Fast, efficient order process, accurate description of the items for sale. The order, tracking and delivery process worked very well.

2026年9月1日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Just received my new LG G6 TV

Just received my new LG G6 TV. Thanks to Rik at the Leeds store for the advice and guidance!
It was a great deal including a soundbar and woofer.

2026年8月24日
自発的なレビュー
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Great service and knowledgeable staff

Great service and knowledgeable staff, walked into a tidy store. Item was not available in the store but sent out to me within a few days. Pleased with multi regional dvd player 👍🏼

2026年8月23日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

I’d like to say a huge thank you to…

I’d like to say a huge thank you to Chris, the Store Manager at Richer Sounds. From start to finish he was friendly, knowledgeable and genuinely interested in helping me choose the right TV rather than simply trying to sell me the most expensive option.

His advice was spot on. I’m absolutely delighted with the TV and the difference in picture and sound quality is amazing. Chris made the whole experience easy and gave me confidence that I was making the right choice.

It’s rare these days to get such good, personal customer service. I would happily recommend Chris and Richer Sounds to anyone. I’ll definitely be returning in the future.

2026年8月22日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Top retailer.

This is the second time I have bought from Richer Sounds and I am very pleased with the service and products I received. I was served by Derek at the Leeds branch who was very friendly and knowledgeable. There's no pressure to buy, he just explained the different options that was available for what I was after. The price was also very good beating all other online pricing so happy days. I will defo use Richer Sounds again I don't think they can be beaten for there top quality products and service. Oh and not forgetting the free 6 year guarantee they give you for total piece of mind.

2026年8月22日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Mickey at the Leeds branch

Mickey at the Leeds branch has been very helpful and has gone over and above throughout our many purchases, which we are over the moon with. Can't praise him enough. I would highly recommend the store.

2026年8月21日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Brilliant service arrived safely before…

Brilliant service arrived safely before said date.
Having used you a few times now we new you would be reliable and as usual, a good price .
Thanks

2026年8月21日
Richer Sounds - Leeds ロゴ

Richer Sounds - Leeds からの回答

Thanks for your feedback, great to read you were happy with our service.

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