Richer Sounds - Leicester レビュー 

2,457
TrustScore 5段階評価の5

5.0

163 London Road, LE2 1EG Leicester, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Went into the Leicester branch with a basic idea of what I wanted in terms of hifi. After spending some considerable time with Jason I now have an amazing set up at home where I can listen to my vinyl... もっと見る

企業が回答しました

5つ星のうち5の評価

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... もっと見る

企業が回答しました

5つ星のうち5の評価

Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... もっと見る

企業が回答しました

5つ星のうち5の評価

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

5.0

優良

TrustScore 5段階評価の5

2457件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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5.0

すべてのレビュー

(2,457)

過去12か月のレビュー数: 24,524

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5つ星のうち4の評価

No demo available + no high-end compatible subwoofer stocked.

Although the units in stock where not available for demonstration, I was advised to purchase them return if not suitable. The Sony Bravia theatre quad system purchased was fine but you only stocked the small sw7 subwoofer. I tried it but returned the subwoofer for a full refund. However no explanation was given why the best pairing subwoofer, the SW5 was not stocked. I have to source from an alternative supplier. Disappointed at not getting an explanation.

2026年3月20日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for taking the time to share your experience.

We’re pleased to hear that the Sony Bravia Theatre Quad system itself met your expectations, and appreciate you giving the SW7 subwoofer a try. That said, we’re sorry that you were left disappointed by the lack of explanation around why the SW5 subwoofer wasn’t available from us. We’ll be reaching out to you directly to discuss this in more detail and ensure your feedback is properly addressed. Thank you again for your honest comments..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Good service in a real shop

Very good information from Levi who helped me choose the right product. I did not feel pressurised to go in any particular direction but was given several options to choose from.
It was good to visit a real shop and talk to a knowledgable salesperson and see the products.
In the end, I got something at a good price and am very happy with what I bought.

2026年3月17日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Great advice before I ordered

Great advice before I ordered. Arrived as promised. Cannot recommend Richer Sounds enough.

2026年3月17日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち4の評価

I think I met with Sebastian who was…

I think I met with Sebastian who was helpful and accommodating. It was unfortunate that I was unable to view the product I bought in the shop. Nevertheless I am happy with the service I received and to date the product.

2026年3月16日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks very much for taking the time to leave your review and it was great to read your comments about Sebastian and the product itself. I’m sorry you weren’t able to view the exact model in store on the day, but I’m glad this didn’t detract too much from the overall experience.

If there’s ever anything we can help with in future, or if you’d like to discuss your system further, please don’t hesitate to get in touch with us at seniorcomplaintsteam@richersounds.com.

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Leicester Branch - Outstanding

Superb service from Richard in the Leicester branch. Took the time to understand my requirements, demo stuff and piece my system together for me. He was also on hand for some follow up email advice about which subs to look at. How refreshing to be able to go and talk to a passionate expert face to face rather than just rely on online sales. Great business. Highly recommended. Thank you

2026年3月15日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

A great company to do business with

A great company to do business with. The sales man was very knowledgable and we agreed a good price for the television I purchased. The transaction was completed on a Sunday afternoon and the tv was delivered on the Tuesday.
A great company to do business with.
Thank you.

2025年6月22日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Top team at Richer Soundsp

I had a number of very helpful telephone conversations with members of staff prior to our visit but the service we received from Richard was of the very best
Richard was friendly, overwhelmingly knowledgeable and patient. At no time did we feel that we were being sold anything but nonetheless ending up spending perhaps three times as much as we anticipated. We have no doubt that what we bought best served our needs. We'll be back and will recommend Richer Sounds unreservedly to others.

2026年3月14日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

I made three visits to the shop

I made three visits to the shop. First to explore the possibility of purchasing a projector TV. Second to clarify a few technical details and place an order. Third to pick up the item when it had arrived. On each occasion the staff were very well informed and helpful. I got the advice I needed and got a much better result than I would have if I’d just chosen something online. The item - a Hisense laser projector has exceeded expectations in terms of a) meeting my requirements; b) ease of set up; and c) providing an excellent home cinema experience.

2026年3月12日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Just the advice I needed !

I spoke to Jason who was professional, helpful, knowledgeable, understood my requirements and offered a solution which I was pleased to accept.

2026年3月11日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

New TCL 75” TV

I had already researched the TV I wanted, and went to Richer Sounds Leicester, who had the joint best price, but also provided a 6 year guarantee, which was clearly the best available. I was served by Richard, who previously sold me some Hi-fi separates. The service I received was first rate.

2026年3月7日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Outstanding guidance from Jason at The store

Wanted a sound system that we could feel when playing music. Jason went that extra mile recommending what setup we would need and taking time in the experience room to listen to different sets of speakers to the amp that he had suggested. We couldn’t be happier and they look great too.

2026年3月5日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

LEICESTER lads did it again. New tv is mint

I was on the market for a 50 inch tv for the living room. I spoke to a person over the phone. Who was extremely helpfull. I was after a TCL or any reccomendation. I was very pleased to be offered a display model tv from last year with a considerable discount. And also a reccomendation for a brand new hisense. I had a day to mull it over and i received information via mail. But i decided on a samsung q90f. I was amazed by how fast everything came together. As after talking to someone on the phone again who was extremely helpful the tv i was after was on offer and was delivered to me the next day! In time for a meet up with friends. The delivery slot was great and so was the drivers and the after care team. Great stuff. Richer sounds are stellar.

2026年3月4日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Ordering from the Leicester branch was…

Ordering from the Leicester branch was really straightforward. The stereo was delivered as promised. Sadly it had a fault. The store was understanding, sympathetic and efficient. A replacement arrived the very next day. I nor understand why Richer Sounds are ranked so highly and they will now always be my first port of call.

2026年3月2日
Richer Sounds - Leicester ロゴ

Richer Sounds - Leicester からの回答

Thanks for your kind review, we look forward to your next visit.

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