Richer Sounds - Lichfield レビュー 

1,990
•
TrustScore 5段階評価の5

4.9

46 Birmingham Road, WS13 6GF Lichfield, GB

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

During the last couple of visits we’ve felt like staff are rushing and as if there was a big queue when in fact nobody had been waiting. However our last visit on 09/10/26 restored all our faith. The... もっと見る

企業が回答しました

5つ星のうち5の評価

Professional in every way, from Luca at sales process guiding two old fogeys who were buying their first SMART TV and didnt really understand what they wanted, through smooth and timely delivery to... もっと見る

企業が回答しました

5つ星のうち5の評価

Dealt with the Lichfield store for the purchase of a Wiim Pro streamer. Ordered online and collected the next day from store. Sadly around an hour after setting up the unit failed, quickly emailed... もっと見る

企業が回答しました

5つ星のうち5の評価

I bought myself a new amplifier and speaker cable from the Lichfield branch. Luca has outstanding product knowledge, really took the time to explain my whole system set-up, and even explained how I sh... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1990件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(1,990)

過去12か月のレビュー数: 24,562件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Answering the phone in a timely polite…

Answering the phone in a timely polite manor, very competitive pricing with price match if you happen to find product cheaper.
Extremely quick delivery even if product not instock at local store with a 1 hour
Delivery notice time slot.
Excellent service from the Lichfield store as per usual.
Thank you Dawn the manager and team.

2026年9月5日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

So easy to talk to someone real not a…

So easy to talk to someone real not a recording or AI 🙂
Everything was straight forward and with exceptional professionalism.
We have bought from this company before and will not hesitate to buy again .

2026年8月31日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Excellent customer service from start…

Excellent customer service from start to finish. Reserved my surround sound system over the phone, picked up the same day and a customer service agent helped me load to my vehicle. Definitely use again, thank you.

2026年8月28日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

An error with the courier meant delayed…

An error with the courier meant delayed receipt of my order but the staff at Lichfield went out of their way to sort it out. Offered home delivery, calling immediately when it arrived.
It’s not just how a shop works when it all goes smoothly, but also when things happen that are out of their control. Great staff.

2026年8月27日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Excellent advice over the phone and…

Excellent advice over the phone and then flexibility when the Richer Sounds payment line failed (apparently not unknown) to take payment from my card. Quick delivery to store and flexibility when to pick up. Will certainly use again!

2026年8月26日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Excellent level of knowledge & advicee

Tom's knowledge on a wide range of subjects was very helpful in making my choice of tv and he then helped transfer a large and heavy package into my car.

2026年8月22日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Luca was most helpful in guiding us to…

Luca was most helpful in guiding us to our choice of TV. Knowledgeable but no pressure to make a decision. Only slight downside we had to wait a week for delivery.

2026年8月18日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Buying New Stereo System Made Easy

James was extremely helpful, and knowledgeable.
He gave me plenty of time to listen to the quality of each set of speakers, answering all my questions and remaining impartial which enabled me to make an informed decision on which speakers to buy to give me the best quality of sound from my new Naim streamer. all staff members were polite and helped loading my system into the car.

2026年8月17日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Best for advice and prices

From the moment I went into the store Dawn from the Lichfield store , made sure I found the ideal tv and sound bar to suit my needs,she was very informative and helpful,no pressure just good advice, definitely recommend anyone to go to Richer sounds first before going anywhere else,best advice and prices, nothing to lose, everything to gain,

2026年8月14日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Tailored Service

I made a couple purchases at the Lichfield branch, very helpful staff and talked me through various systems for the size of my room etc. I got speakers and an amp which sound great for my LP's which still sound as good as a CD even being 40+ years old!

2026年8月8日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Excellent service.

My telephone enquiry was handled promptly and politely. My instore purchase was easy and efficient.

2026年8月16日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your 5 star review!

5つ星のうち4の評価

Item was in stock and collected

Item was in stock and collected, no problems whatsoever.

2025年12月29日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your feedback, and for taking the time to leave us a review.

We hope you enjoy your new purchase!

The Customer Experience team

5つ星のうち5の評価

Excellent product

Excellent product. Prompt delivery.

2026年8月14日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Great in-shop support

Great in-shop support to help me purchase a TV that covered all the options I required.

2026年8月13日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Helpful advice

Helpful advice. 6 year guarantee. Plus my TV of choice was in stock and carried to my car.

2026年8月11日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち4の評価

Helpful staff but long wait for phone…

Helpful staff but long wait for phone to be picked up.

2026年8月11日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your feedback, and for taking the time to leave us a review.

We are always working to answer customer calls as quickly as possible, but this is unfortunately not possible in every case. We do apologise for your long wait on the phone and will certainly look into actions we can take to improve this in the future.

We hope you enjoy your new purchase!

The Customer Experience team

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