Richer Sounds - Lichfield レビュー 

1,908
TrustScore 5段階評価の5

4.9

46 Birmingham Road, WS13 6GF Lichfield, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We went to this store for one particular model of TV after having researched online beforehand. The member of staff was very friendly and quickly and correctly sussed that we were looking to... もっと見る

企業が回答しました

5つ星のうち5の評価

Can’t praise the team In Lichfield enough - recently bought a Sony TV and they were knowledgeable, so helpful, friendly and even though they did not have the TV in their store I still had it the follo... もっと見る

企業が回答しました

5つ星のうち5の評価

Dawn , whom I found out later is the manager, was friendly, welcoming and knowledgeable. I was a returning customer but my first time in the Lichfield branch. I had an idea of the tv I wanted but Dawn... もっと見る

企業が回答しました

5つ星のうち5の評価

The staff at Richer Sounds Lichfield Branch were amazing and so helpful. They were also so friendly and gave me the advice/ information that I needed to purchase mu Samsung OLED TV. I couldn’t thank t... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1908件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,908)

過去12か月のレビュー数: 24,229

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Demo for CD player was great

Demo for Marantz CD player was arranged. Item in stock and great price with 6 year warranty. Thanks to Luca in the store.

2026年4月11日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Very well informed service at the shop

Very well informed service at the shop. They listen to needs and give very sound advice. They help with carrying purchases into customers' cars. Thank you

2025年12月21日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Very helpful and efficient

Very helpful and efficient. Reinforced why I keep returning to richer sounds. Have been a customer since the 90s.
Can't fault them

2026年4月2日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great service as always

Previous experience made me return to Richer Sounds to order a new TV.
I have always found the staff in Lichfield store to be friendly and knowledgable.
However, I ordered the TV as collect from store on the website as the wording on the website was a little ambiguous and made me think the TV was in stock in Lichfield. Had I of known the TV had to be delivered to Lichfield for my collection, I'd have just had it delivered straight to my house. A minor blot though and won't stop me using Richer Sounds again in the future.

2026年4月1日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great service - start to finish

I had an idea what I was looking for when I called in but, I was able to discuss and obtain advice from your colleague (Luca) which was really helpful. The equipment was ordered in and delivered to the store (at my request). In the interim, Luca had prepared my speaker cables (fitted with Chord banana plugs) so that all was ready when I went to collect the equipment. He then assisted me in taking the gear to my car.

2026年3月29日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Really helpful store manager at the…

Really helpful store manager at the Litchfield branch gave us exactly the deal we were hoping for

2026年3月30日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Tom was wonderful

Tom was wonderful. He made up my speaker cables and banana plugs. He insisted! Worked really well. Really happy. Great service. We will return again.

2026年3月29日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Helpful and friendly

I was able to try multiple headphones in my own time. I was not pressured to purchase, while being offered advice when request ed.

I was happy to purchase. Much better in person than direct from a website or chain store

2026年3月21日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Arcam cd5

Always a great service from the people in this shop.

2026年3月25日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great prices

Great prices, prompt delivery and helpful staff in Lichfield Branch

2026年3月25日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち4の評価

Easy ordering and purchase online

Easy ordering and purchase online. Delivery to Lichfield store was prompt and very helpful service when collecting the tv.

2026年3月23日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

We appreciate you taking the time to leave us a review! We're so glad the online ordering process was smooth and that our Lichfield store were their usual helpful selves. Feel free to get in touch if we can be of any help to you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Excellent Service Second to None

My wife and I arrived at Richer Sounds, Lichfield and found the shop closed, it was about 11am.
I pressed the door bell and then read the opening times in the window, the shop didn't open until Noon!!!!
As we turned away we saw a gentleman waving at us from the back of the showroom. It turned out to be Tim who then opened up the shop early and guided us through all the range so that we were able to buy the right (for us) TV.
We then said that we would go for a coffee whilst in the Town.
He told us to leave the car in the Richer Sounds Car Park and call in on our way back and he would then load the TV so that it wasn't on display to any passing low life.
I am 68 years old and bought my first HiFi separates from Richer Sounds in Birmingham well over 40 years ago. I have never been anywhere else since as I know the prices will be keen and the excellent service second to none.

2026年3月23日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Nice welcome and helpful advice

I received a nice welcome - the store manager opened the door for me outside of their usual opening hours, and gave me as much time as I needed and loads of helpful advice.

2026年3月20日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Technics cd player.

I recently had to take my cd player into the store, there was a fault with it, within a few days I picked up my cd player, and it was perfect, no problem. It was well looked after and I’ve had no problem since. Staff were friendly and helpful. All in all a good experience.

2026年3月22日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for your wonderful feedback

5つ星のうち4の評価

They think they are special and didn't smile once. Avoid.

I tend to buy on line when dealing with richer sounds as i find many of them knowledgeable but arrogant most certainly those at Litchfield richer sounds having listened to and bought a pair of speakers for 500 pounds i was left with the impression they felt they were doing me a favour even being allowed in the shop. I recall I even had to a make an appointment.. I wont be back.

2026年2月14日
Richer Sounds - Lichfield ロゴ

Richer Sounds - Lichfield からの回答

Thank you for taking the time to leave us such honest feedback although I’m genuinely sorry to read about your experience in our Lichfield store. The impression that you were made to feel unwelcome or that we were doing you a favour is clearly not acceptable and certainly not the experience we want any customer to have — particularly when making such an important purchase.

We'll be reaching out to you directly so we can better understand what happened and ensure this is addressed appropriately with the store. Thank you again for taking the time to share your experience and for giving us a second chance by purchasing online.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報