Richer Sounds - Liverpool レビュー 

2,883
TrustScore 5段階評価の5

4.9

1-5 Berry Street, L1 9DF Liverpool, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Member of staff who I dealt with in buying my new LG television was only concerned that I had chosen the correct tv for myself. Was very patient with my lack of IT Skills too. Delivery was exactly wh... もっと見る

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5つ星のうち5の評価

Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent service from Kelvin, sound advice gave me honest opinion of what I was looking for. Very happy with choice of desktop speakers purchased. Delivery next day very prompt.

企業が回答しました

5つ星のうち5の評価

WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is th... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2883件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,883)

過去12か月のレビュー数: 24,450

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff.
Didn’t feel rushed, took time to explain everything to us.
Would definitely recommend.

2026年5月11日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Top class advice and service

Purchased a turntable for my daughter. Received top class advice and service, as always.

2025年11月16日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

I Wholeheartedly Recommend Richer Sounds Liverpool

Richer Sounds Liverpool was recommended to me by HMV Liverpool as someone who could help me find what I was looking for. They helped me find it and did so with every courtesy and absolutely no pressure to buy. I did buy and am very pleased with my purchase. I would recommend Richer Sounds; they are extremely knowledgable and their prices are competitive.

2026年5月5日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

I needed a new stylus/needle for an…

I needed a new stylus/needle for an Audio Technica turntable. Popped into the Liverpool store and Diego was helpful in providing advice as to what I needed. Ordered part the following day and delivered quickly. Product works and fitted perfectly. Third product ordered from Richer Sounds and never had any issues with products.

2026年5月8日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Friendly and extremely knowledgeable…

Friendly and extremely knowledgeable staff who helped me select the correct product. Great value for money too.

2026年5月5日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Excellent service

Excellent service when seeking to buy a Project -E record deck to listen to vinyl over bluetooth. Didn't have it in stock but ordered it there and then. The deck was delivered within 24 hours - first class service.

And so pleased with the product.

2026年5月10日
自発的なレビュー
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Excellent Customer Service

Richer Sounds has become my preferred choice when purchasing any audio visual equipment. Outstanding customer service and competitive pricing with knowledgeable staff. It’s easy to understand why this company is thriving in a competitive retail sector once you’ve experienced your first purchase with Richer Sounds.

2026年5月4日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Dali speakers and stands purchase - exceptional experience

Was in the market for new speakers and didn't hesitate to go back to Richer Sounds, where I'd shopped before. Was confident they would not only provide a great range of products at the best / most competitive price around, but also for the level of experience and advice you only get from speaking to people directly, ie. face to face. I booked a listening demonstration (Liverpool shop) and was assisted by Justin. Tried the speakers I was considering and on arrival they were set up ready with the same Amp unit I have at home, which really assisted the demo. After an unhurried listening and discussion / advice from Justin plus a colleague, opted for 'Dali Sonik 1' speakers. The price was great, home delivery ideal and the whole experience was simple and pleasant. Me being "fussy", the colour I picked in store didn't work in my home but Richer Sounds, (this time Diego), were fantastic and were happy to exchange the speakers for the same but in a different colour. And these are now perfect and delivered very quickly too.
Once again I'm very impressed at the service I received from Richer Sounds. Products available, price, delivery flexibility, but above all staff in the Liverpool shop were fantastic. Friendly, helpful, knowledgeable and clearly focused on giving a great service. Wouldn't even consider going anywhere else or searching 'online only' for Hi-Fi products.
Can't recommend Richer Sounds any higher!

2026年5月1日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち4の評価

The guys took time to provide a demo

The guys took time to demo the different cartridges, which helped me make an informed decision, they also agreed a deal with a cartridge id bought as part of the original turntable sale three weeks earlier.

2026年5月2日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your review and for your custom of course, it's great to read that the demo was successful & the colleagues in Liverpool were able to do a price that worked. We look forward to seeing you again in the future, and hopefully receiving a full five star review next time.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Cambridge Audio…

Pre-arranged to test/listen to audio equipment. Had 1 hour to test various set ups. Eventually decided ! Great advice given by Stuart @ Liverpool branch. Ordered 1.30pm - delivered 08.35am next day. All perfect - very happy. Incredible improvement on old Sony stack system from 1987 !

2026年4月29日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Great engagement from the shop staff

Great engagement from the shop staff.
Demonstration of the eventually purchased equipment was thorough, with a good Q&A to ensure that the equipment was found to be suitable.
I also received follow up emails when they said they were going to send them.
Very satisfied.

2026年4月29日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Bought a wiim mini streamer at the…

Bought a wiim mini streamer at the Liverpool store, I'm very pleased with the great customer service. I even had a go on the racing simulator they've set up in store. Very happy with my purchase product works great. I'll be visiting again.

2026年5月5日
自発的なレビュー
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Jason

The person who served me, Jason at the Liverpool store, was very helpful and knowledgeable about the product I was enquiring about. He guided me through the different options in light of my budget.

2026年4月25日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

It's good to be able to speak to real

It's good to be able to speak to real, knowledgeable, human beings when calling customer services and the shop itself, as opposed to people who work off a script. That meant I was able to identify that a feature I needed was present on the projector we bought and when arranging store collection. In store they were great with my partner who picked it up. Without these decent human beings to speak to, I probably wouldn't have bought it. Well done Richer Sounds. I'm glad some things stay good.

2026年4月22日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Delivery 2nd to none.

When the projector was delivered Trav & Rob were very informative of the guarantee that Richer Sounds Offer and told me to join the VIP Club (thought I had joined it, will check later).
Anyhow, overall very informative and friendly and spent time to explain what to do if I had any problems, not the usual knock, drop & run offered by the known services.

2026年4月27日
自発的なレビュー
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your wonderful feedback

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