Richer Sounds - Liverpool レビュー 

2,963
•
TrustScore 5段階評価の5

5.0

1-5 Berry Street, L1 9DF Liverpool, GB

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The company does EVERYTHING well. The recruitment procedure seems to constantly attract people who are great communicators, expert in their product knowowledge, generous and patient in the advice the... もっと見る

企業が回答しました

5つ星のうち5の評価

Im a long standing customer of RS but now live 50 miles from my nearest store. On a few days break to Liverpool, finalising my choice of a new premium TV, after months of research, i went to the sho... もっと見る

企業が回答しました

5つ星のうち5の評価

I have used Richer Sounds for many, many years. I believe they are the best audio and TV specialists on the high street. My local store in Liverpool has some of the most professional and helpful staff... もっと見る

企業が回答しました

5つ星のうち5の評価

It was a seamless hassle free experience from start to finish. Popped into the shop asked for the tv I wanted paid and left within 10 mins max. Free delivery three days later with great courier commun... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

5.0

優良

TrustScore 5段階評価の5

2963件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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5.0

すべてのレビュー

(2,963)

過去12か月のレビュー数: 24,593件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service

Staff excellent & knowledgeable
Extensive range of tvs & accessories.
Stuart was very quick answering my emails & gave lots of useful information.Also helpful in store with my purchase.
Pleased with my new tv for the kitchen

2026年7月18日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

THE BEST

WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is the integrity,helpfulness & knowledge of the staff at Richer Sounds Liverpool.had a problem with a piece of hifi bought from them & was worried sick about it all.enter Diego cool & collected over the phone immediately arranged a replacement & even though he would be on his day off liased with his staff to organise everything.without going in to too much detail everything went extremely well with no drama.where else would you get this ?
THANKYOU ALL AT LIVERPOOL RICHER SOUNDS.
5 STAR

2026年8月4日
自発的なレビュー
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great team..

Great team... Great service. We will use them again in the future, no hesitation.

2026年6月30日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Visited the Liverpool store

Visited the Liverpool store, received excellent information regarding the item, also delivered the next day, superb customer service.

2026年7月22日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Top Quality products and service.

Friendly and knowledgeable staff. Excellent products and good after sales service. I have been using the company for many, many years and wouldn’t go anywhere else for television or audio products. Highly recommended.

2025年11月29日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

We had be looking online for…

We had be looking online for recommendations for a starter audio turntable & speakers for our 13 Yr young granddaughter. I had previously bought Triangle speakers for my hifi system from Richer Sounds after receiving excellent advice so we gave them a call for advice on a starter unit.
Following the advice we visited Richer Sounds to discuss our requirements & were shown an Audio Technica that came highly recommended as a starter unit along with Edifier speakers - both of which we purchased.
The staff were as usual, very helpful & of course knowledgeable which made it easy for us to decide, we left with the kit, happy.

2026年7月24日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Really helpful and knowledgeable staff…

Really helpful and knowledgeable staff who didn't mind me answering my novice questions. Will definitely be back at some point for a speaker upgrade for my new turntable.

2026年7月24日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Excellent Customer Service

The phone was answered quickly by Justin. Very pleasant and Helpful. Query was answered quickly and professionally. Richer Sounds are my 'go-to' retailer. All the staff are focused on excellent customer service and they take ownership of the call, never passing you onto someone else. Thank you for your customer care.

2026年7月23日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Excellent service

Excellent service.
Home delivery very straightforward.
Very pleased.

2026年7月21日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Excellent service

Excellent service, went into the store looking for 24 inch tv for summer house. Was served by Stuart, who couldn’t have been more helpful. They didn’t have the tv in stock, so I arranged to pick it up from the store.
Next day received a phone call saying it was in,
But when I got home and took it out of the box, I realised I should have gotten a 32. So rang up and spoke to the store manager Diego, explained what had happened, was told to bring it back and pick another bigger tv.
The staff couldn’t have been more helpful. Brilliant experience all round.

2026年7月19日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Diego the manager was really…

Diego the manager was really informative and helped us make the best choice for our needs . We didn’t feel at all pressured to buy and he gave us a good deal . The items we wanted were in stock and he helped us to put in the car . Diego said if we needed any help at all to just ring the shop and I feel he genuinely meant this .

2026年7月19日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Great helpful staff when I needed to…

Great helpful staff when I needed to change the order that had been delivered as I had chosen the wrong colour for the item - easy exchange and friendly help

2026年7月17日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち1の評価

Not arrived!

2026年7月17日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

I was truly concerned to read your comments and have since investigated with the store what has happened with your click and collect order.

The item was available for collection at the store the very next day following your order, as promised in the delivery information we send customers, however the store team didn't call you to let you know which admittedly they should have. I have since spoken to the store manager, who I understand has called you directly to resolve, and he has promised to do better next time. I've arranged to improve the systems they use to notify customers also.

In the meantime, I have left you a voice mail with my details on so if you would like to discuss things further please do get in touch..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Good helpful staff

Service was good, very friendly and knowledgeable. I didn’t feel under any pressure to buy even after me asking a load of questions. Would shop there again

2026年6月21日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

I've been shopping at Richer Sounds for…

I've been shopping at Richer Sounds for 30 years and primarily in the Liverpool store. The customer service, knowledge and receptiveness of their staff are outstanding. Big shout out to Justin who was as helpful as ever.

2026年7月16日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

⭐⭐⭐⭐⭐Denon AVR x2800H

⭐⭐⭐⭐⭐

I recently purchased a Denon AVR-X2800H from the Richer Sounds Liverpool store and couldn't be happier with the service I received.

A special thanks to Diego and the rest of the team for their patience, advice and professionalism throughout the process. I spent quite a bit of time comparing different AV receivers, speakers and prices, and at no point did I feel under any pressure to buy. Every question I had was answered promptly and honestly, and they were happy to provide quotes while I weighed up my options.

The communication was excellent from start to finish,

It's refreshing to deal with a retailer that genuinely puts customer service first. I wouldn't hesitate to recommend the Liverpool store to anyone looking for hi-fi or home cinema equipment.

Thanks again to Diego and the team!

2026年7月16日
Richer Sounds - Liverpool ロゴ

Richer Sounds - Liverpool からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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