bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... もっと見る
企業が回答しました
Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... もっと見る
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Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... もっと見る
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企業情報
当該企業による記述
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
連絡先
17 Earl Street, ME14 1PL, Maidstone, 英国
- 0333 900 0062
4.9
優良
2231件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The Team at the Maidstone branch are…
The Team at the Maidstone branch are very welcoming and knowledgeable and truly passionate about the products they have in their store and if they can't find what you need at your local branch (Quality,price and budget) they may source it from another of their stores.
2026年1月11日
Richer Sounds - Maidstone からの回答
Thanks for your feedback, great to read you were happy with our service.
New tv
Great service , new tv was delivered exactly when they said , complete all round great service,thanks
2026年1月15日
Richer Sounds - Maidstone からの回答
Thanks for your feedback, great to read you were happy with our service.
Brilliant service from Jason
Brilliant service from Jason. Very knowledgable answering all of my questions. System arrived as promised. Thankyou
2026年1月10日
Richer Sounds - Maidstone からの回答
Thanks for your great feedback and for supporting local business.
Staff are knowledgable
Staff are knowledgable, friendly and really know their stuff. So much better than shopping at somewhere like Currys where the staff are only semi knowledgable. The prices are as good as anywhere
2026年1月10日
Richer Sounds - Maidstone からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Elderly villager shopping .
I live in a village and do not go to Maidstone anymore. I relied on previous contact with Richer Sounds to be guided in my choice of a replacement TV which was installed yesterday. I am delighted with the Cello which I see was made in England. I am elderly and dreaded having to learn new controls but the installation engineer was friendly and encouraging and I was pleased to find it easy to use this morning.
The first Cello was found to be severely damaged when the packaging was removed and the engineer quickly arranged to collect a replacement.He returned following the hours journey and stayed until he was satisfied that I had a good grasp of the controls. Clearly a man of high principles and a credit to Richer Sounds. Thankyou.
2026年1月16日
Richer Sounds - Maidstone からの回答
Thank you for your 5 star review!
Helpful staff
Helpful staff who provided the advice needed and arranged for the item to be delivered promptly
2026年1月9日
Richer Sounds - Maidstone からの回答
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Richer Sounds - Maidstone からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Hi very good Joe was very helpful and…
Hi very good Joe was very helpful and the picture is very good thanks Richard
2026年1月9日
Expert advice given by friendly staff…
Expert advice given by friendly staff who know what they are talking about. They are helpful and devote their time to you. This applied in store and on the phone.
2026年1月8日
Richer Sounds - Maidstone からの回答
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Simply one of the best retail companies…
Simply one of the best retail companies there are for customer service. Brilliant products brilliant service. Brilliant.
2025年11月29日
Richer Sounds - Maidstone からの回答
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I BOUGHT A SAMSUNG 48INC OLED TV FROM…
I BOUGHT A SAMSUNG 48INC OLED TV FROM RICHER SOUNDS IN MAIDSTONE I WOULD LIKE TO SAY HOW GREAT THE TV IS AND TO THANKTHE STAFF IN MAIDSTONE FOR BEING SO HELPFUL AND WOULD RECOMMEND RICHER SOUNDS TO ENYBODY MR PETER SAGE.
2025年12月31日
自発的なレビュー
Richer Sounds - Maidstone からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer Sounds - Maidstone からの回答
Thank you for your wonderful feedback
Very helpful sales person.Took time to…
Very helpful sales person.Took time to explain options and to demonstrate the equipement.
2026年1月5日
Richer Sounds - Maidstone からの回答
Thanks for your kind review, we look forward to your next visit.
good service
A few hiccups with the probuct but all resolved because they are proper people.
2026年1月4日
Richer Sounds - Maidstone からの回答
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds - Maidstone からの回答
Thanks for your kind review, we look forward to your next visit.
Excellent service in store as always.
Excellent service in store as always.
Great product knowledge .
2026年1月2日
Richer Sounds - Maidstone からの回答
Thank you for your 5 star review!
Pleasant sales people to talk to who…
Pleasant sales people to talk to who were very helpfull. Delivery as promised.
2026年1月2日
Richer Sounds - Maidstone からの回答
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds - Maidstone からの回答
Dear Mr Ross,
Thank you for your feedback although I was sorry to read your comments about the HDMI cable. I understand that this was a promotion advertised online , so I'm sorry that the store didn't include this and will refresh them on the offer ASAP as well as stressing the importance of being up to date with these.
In the meantime I understand our customer service team have since been in touch to resolve the matter and get you the cable, of course if I can be of any more help in the meantime do let me know.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always a good deal
Always a good deal! I am a regular customer and have never found a better deal.
2025年8月16日
Richer Sounds - Maidstone からの回答
Thanks for your great feedback and for supporting local business.
Went in without a clue what to buy!
Went in without a clue what to buy!
Jason the sales assistant listened to my requirements and offered me a range of products.
I just wanted an entry level hifi that just played vinyl. He gave great advice and I ended up an Argon set-up
Thanks Jason it’s perfect for what I wanted!
Highly recommend Richer Sounds 👍🏼
2025年12月31日
Richer Sounds - Maidstone からの回答
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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