Richer Sounds - Manchester レビュー 

1,377
TrustScore 5段階評価の5

4.9

268 Deansgate, M3 4JB Manchester, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... もっと見る

企業が回答しました

5つ星のうち5の評価

Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... もっと見る

企業が回答しました

5つ星のうち5の評価

Ryan was honest and spoke Welsh! However I did NOT like the comment at the bottom of the invoice about getting back to you within 24 hours if the product is damaged being in "microscopic" print. This... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1377件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,377)

過去12か月のレビュー数: 24,272

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service throughout

Excellent service throughout, very knowledgeable on products and great prices

2026年1月9日
Richer Sounds - Manchester ロゴ

Richer Sounds - Manchester からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Store staff were extremely helpful

Store staff were extremely helpful and gave a great advice helping choose a turntable to suit my needs and budget, which was in the sale too :) Another great store experience.

2026年1月14日
自発的なレビュー
Richer Sounds - Manchester ロゴ

Richer Sounds - Manchester からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great value and service

After doing a lot of research, I had a shortlist of components for a hi fi system. I went into the Manchester City Centre store and had a good discussion with Matt, and settled on alternative speakers that he recommended and was able to demo.

The service was excellent, they were priced extremely competitively and I received everything 2 days later. I’m very pleased with my system and my experience with Richer Sounds.

2026年1月12日
自発的なレビュー
Richer Sounds - Manchester ロゴ

Richer Sounds - Manchester からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Bought a pioneer dj plx500 from…

Bought a pioneer dj plx500 from Manchester store recently and the service given was excellent. Young man called shiv answered all my questions and set up the turntable for me to try and experience the sound first hand. I also received a good deal on my purchase so thank you to all at Richer sounds Manchester

2026年1月3日
Richer Sounds - Manchester ロゴ

Richer Sounds - Manchester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Excellent service and advice given to…

Excellent service and advice given to us by Ryan, thoroughly impressed with his knowledge which helped me make the right choice!

2025年12月10日
自発的なレビュー
Richer Sounds - Manchester ロゴ

Richer Sounds - Manchester からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

No problems.

Had what I wanted at an acceptable price. Easy to order on the phone. Prompt delivery. No problems.

2026年1月2日
Richer Sounds - Manchester ロゴ

Richer Sounds - Manchester からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち1の評価

NOT the company they once were

Not the company they once were. Very very poor customer service and not nice people in charge of the shops? Where is Mr Richer? Why is he not supervising his staff properly anymore? Not run by genuine people like it was in the past. Used to be THE Audio Shop. Not anymore. Luckily there are now other companies that offer similar warranties.

2026年1月8日
自発的なレビュー
Richer Sounds - Manchester ロゴ

Richer Sounds - Manchester からの回答

Dear Mr Blyth,

Firstly I should point out that this review is posted on our Manchester branch page, with whom you have had no contact. Without going fully into the specifics of your issues publicly here, having dealt with your complaint extensively I do feel your review is unfairly harsh and doesn’t reflect what actually happened in relation with your television.

I understand things do go wrong from time to time of course and we will always do our upmost to help our customers resolve them when they do. I’m sorry however on this occasion we were unable to do so because despite you insisting your item had a very obvious fault of a loud noise, it showed no signs of that whatsoever when we tested it in our workshop.

I do hope however that prospective customers will consider the many thousands of happy customers who review us positively here on Trustpilot and allow us to maintain our 4.9 rating, furthermore I’m pleased to confirm we have since reached a compromise with you on a partial refund.

Seniorcomplaintsteam@richersounds.com

Tom Griffiths,
Head of Customer Service
Richer Sounds

5つ星のうち5の評価

Great service as always

Always a fantastic service and easy to sort out any issues.

2025年12月30日
Richer Sounds - Manchester ロゴ

Richer Sounds - Manchester からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

This business always goes the extra…

This business always goes the extra mile. Great courteous and knowledgable staff who are a pleasure to deal with. I have dealt with Richer Sounds over many years, and it always amazes me that their standards never slip. As always 10 out of 10!

2025年12月27日
5つ星のうち5の評価

Great to speak to guys who really know their stuff

Fantastic experience from start to finish. I was given a thorough demo of Sonos and DENON which highlighted the pros and cons of different sized options. I went for the DENON Home 250 in the end and really pleased with it. Great sound in a largish kitchen and looks fantastic in white. Alexa works a treat and links up with Spotify account to play music / playlists without having to pick up my phone. Even my wife approves which is always a bonus and not something you normally hear when buying speakers! Thanks guys, great job as usual.

2025年12月29日
Richer Sounds - Manchester ロゴ

Richer Sounds - Manchester からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Advice and focus on me

Informative, knowledgeable, focused on me not selling, no pushing, relaxed atmosphere.

2025年12月20日
Richer Sounds - Manchester ロゴ

Richer Sounds - Manchester からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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