Richer Sounds - Norwich レビュー 

2,047
TrustScore 5段階評価の5

4.9

21 St Giles Street, NR2 1JL Norwich, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... もっと見る

企業が回答しました

5つ星のうち5の評価

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... もっと見る

企業が回答しました

5つ星のうち5の評価

I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... もっと見る

企業が回答しました

5つ星のうち5の評価

Advise. The customers best friend. Went into the shop today just purely for a chat and set up advise. This shop is great and the manager “Tony” knows his stuff always happy to help and give actua... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2047件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,047)

過去12か月のレビュー数: 24,030

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I've come to expect nothing but the best service at RS Norwich.

The whole process of buying my new projector went as smooth as silk. I knew exactly what kind of treatment I could expect from the staff at Norwich, that is quick, respectful and efficient! They are also very knowledgeable and with the VIP club and it's six year guarantee, Richer Sounds is always my first port of call. Tony helped me on this occasion, but I know to trust any other staff member just as much. So thank you all at Norwich and I'm sure I will see you again soon!

2026年3月29日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Knowledgeable and customer focussed

Knowledgeable and gave time to us as customers, listening to what we thought we wanted and guiding us as and when required. No pressure selling. First class!

2026年3月18日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

No fuss

No fuss. Pleasant.

2026年3月19日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Excellent service from Tele sales team…

Excellent service from Tele sales team , Kept informed of Delivery, Arrived on time , very good experience from start to Finish , would definitely recommend

2026年3月19日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great shopping experience in Norwich…

Great shopping experience in Norwich store. Ended up buying a cd player for less than I planned to based on staff advice. That doesn't usually happen in retail? Asked me what else I was using, amp, speakers etc and recommended accordingly.

2026年1月11日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Very professional conversation over the…

Very professional conversation over the phone. Good advice and recommendations. Brilliant delivery service. Received the following day of order.

2026年3月18日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

good website and excellent product range

good website and excellent product range and support. have used richer sounds on several occasions. efficient service and advice if needed

2025年10月9日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Samsung 83" tv qes90f

I bought a TV and a sound system from Richer Sounds a few years ago, and at the time, I was very impressed with the service and the deal I had. Because of this, I've just bought a new TV from them again; the salesperson, called Seb, was very patient and had good product knowledge, and yet again offered me a fantastic deal, which could not be matched anywhere else. The TV's picture & sound quility is amazing, and very easy to set up.

2026年3月17日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Amazing service as always

Amazing service as always. It’s been some years since by last visit but everything is as it should be: friendly, helpful and relaxed service.

2026年3月21日
自発的なレビュー
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち4の評価

The notification system…

The notification (via email) system failed and I had to ring up the store. However that worked and I later bought a product.

2026年3月15日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks very much for the positive feedback although I’m sorry to hear the email notification didn’t work as it should on this occasion. It’s great to know everything worked out in the end of course but if you do need any help, you can e-mail us via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Seb in Norwich was excellent

Seb in Norwich was excellent
He listened to what we wanted and needed and his advice paid off
Very pleased with the new Marantz set up

2026年3月14日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Always a professional approach to the…

Always a professional approach to the customer and their interest in a product they are looking into or aquiring, very good knowledge of the products they hold in stock and the accreditations and causes that are featured on the back page of the Thankyou booklet put Richer Sounds on a good footing too.

2026年3月14日
自発的なレビュー
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Excellent service

Excellent service

2026年3月5日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

I phoned for advice and guidance

I phoned for advice and guidance, which Sam provided. I felt it was unbiased, and was focused on what I needed rather than what he wanted to sell me. With a choice made he was able to match a competitors price, and it was delivered promptly the next day. Very happy.

2026年3月12日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Purchase of LG 43 inch Smart TV

I purchased a LG 43 inch Smart TV yesterday. The staff were really friendly and helpful. When Tony showed me the remote for the TV I said I thought it was rather too complicated to use ( I am a 75 pensioner ! ). He showed the easier one to use general LG remote that you can buy , so I bought one of those and its much better and less confusing !. Thanks Tony for your help and advice ! Television is great too !. I would recommend Richer Sounds Norwich - friendly and a great help !.

2026年3月16日
自発的なレビュー
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Helpful and friendly staff

Very helpful and friendly staff and a good price.

2026年3月9日
Richer Sounds - Norwich ロゴ

Richer Sounds - Norwich からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

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