Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy te... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Made the initial inquiry over the phone so helpful and pleasant we could fo done the order over the phone but I really want to go and see sales person in Oxford. I went down there and it really warm... もっと見る
企業が回答しました
We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... もっと見る
企業が回答しました
Wonderful from start to finish! Great and friendly salesperson on the line, to a knowledgeable and patient installer. 5 year warranty is amazing too. Will visit again.
企業が回答しました
企業情報
当該企業による記述
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
連絡先
1 West Way, Botley Road, OX2 0JB, Botley Road, 英国
- 0333 900 0052
4.9
優良
1752件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic Service and professional…
Fantastic Service and professional advice.
Love our new LG T.V.
2026年1月31日
Richer Sounds - Oxford からの回答
Thank you for your wonderful feedback
Extremely helpful!
2026年1月29日
Richer Sounds - Oxford からの回答
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
upheld the price promise and even beat…
upheld the price promise and even beat by a decent amount staff were excellent and quick to respond with great communication
2026年1月27日
Richer Sounds - Oxford からの回答
Thanks for your 5 star review, we look forward to seeing you again next time
The staff are knowledgeable and helpful…
The staff are knowledgeable and helpful , they allowed me to take time in choosing the right set up .
2026年1月23日
Richer Sounds - Oxford からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Good communications and service.
I have not tried the product yet, but purchasing required some research by Richer Sounds and this was all done quickly and efficiently
2026年1月22日
Richer Sounds - Oxford からの回答
Thanks for your kind review, we look forward to your next visit.
Excellent help and advice from Kaz
Excellent help and advice from Kaz. We're delighted with the new LG OLED TV he recommended. Fast delivery and excellent price, many thanks.
2026年1月19日
Richer Sounds - Oxford からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Absolutely Stars
Absolutely Stars, great communication, advice to choose, staff very educated about electronics.
five stars, thank God we still have those normal shops which knows, what they selling.
2026年1月20日
Richer Sounds - Oxford からの回答
Thanks for your feedback, great to read you were happy with our service.
Great purchase, great price and great staff
Made to feel very welcomed and staff very knowledgeable and helpful
Had issues connecting the equipment rang the store who were very helpful and helped to solve the issue, we are now very happy with our purchase and Richer Sounds
2026年1月19日
Richer Sounds - Oxford からの回答
Thanks for your 5 star review, we look forward to seeing you again next time
One Argon Audio turntable later!
One Argon Audio turntable later!
Excellent advice in the Oxford shop, plus a competitive price and a short delivery time made it an obvious decision.
2025年9月5日
It's always a positive experience…
It's always a positive experience dealing with Richer Sounds. Ash at the Oxford branch was very helpful and patient. I will definitely shop at RS in the future.
Happy customer
2026年1月13日
Richer Sounds - Oxford からの回答
Thanks for your feedback, great to read you were happy with our service.
Very helpful guidance and advice
Very helpful guidance and advice. Listened to our requirements and came up with solutions. Overall a pleasant experience.
2026年1月11日
Did click and collect from my local RS
Did click and collect from my local RS. I didn’t realise what they mean is Click and wait and collect. Ordered Friday and had to take time off work on Monday to collect it - they should make it clear that you can’t collect immediately unlike most click and collect retailers. A shame as I wanted to support them rather than order off Amazon but not sure I would again
2026年1月11日
Richer Sounds - Oxford からの回答
Dear Mr Grain,
Thank you for your feedback although I was sorry of course that you were not completely satisfied following making a purchase. Products bought via our click and collect service are always available at the store selected by the next working day if not sooner, if the line is out of stock then we will deliver it via courier of course without affecting the promised time frame.
We have done our best to make this as clear as possible in the delivery information section of our website, at the basket stage, and in the documentation customers are sent immediately post purchase but I'm sorry for whatever reason you missed this. I will of course review all of these contact points to see where improvements can be made.
Of course if I can be of any more help to you do get in touch directly.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer Sounds - Oxford からの回答
Thank you for your 5 star review!
Superb Customer Focus at Richer Sounds Oxford
The outstanding customer focus of Paddy & Matt who went that extra mile to order in an Enyo 15th set up a system for me to listen to & ensure that I left with what I wanted.
Thus ensuring I will remain a Richer Sounds customer.
2026年1月9日
Richer Sounds - Oxford からの回答
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable staff who are also god at…
Knowledgeable staff who are also god at listening!
2026年1月8日
Richer Sounds - Oxford からの回答
Thank you for your 5 star review!
Great all round
Service is fantastic, staff are knowledgable, passionate and totally honest & prices are absolutely competitive.
2026年1月9日
Richer Sounds - Oxford からの回答
Thanks for your great feedback and for supporting local business.
Richer Sounds - Oxford からの回答
Thank you for your wonderful feedback
It is great dealing with helpful knowledeable people
It is great dealing with knowledeable people who understand high quality audio visual equipment. Whether speaking to them face to face or on the telephone they were always happy to help.
2026年1月8日
Richer Sounds - Oxford からの回答
Thank you for your 5 star review!
Great service with knowledgeable staff…
Great service with knowledgeable staff and very accommodating , will certainly keep using them
2026年1月4日
Richer Sounds - Oxford からの回答
Thanks for your great feedback and for supporting local business.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。