Richer Sounds - Plymouth レビュー 

2,275
TrustScore 5段階評価の5

5.0

87-89 Exeter Street, PL4 0AH Plymouth, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

⭐⭐⭐⭐⭐ Fantastic service at the Plymouth Exeter Road branch!I recently visited the branch to purchase some interconnection cables and was served by Yang. He mentioned he was new to the sales team, but... もっと見る

企業が回答しました

5つ星のうち5の評価

Very helpful assistant in the shop, delivery arrived on time and received a phone call to advise us that it had arrived in the shop. Excellent price given with the additional VIP voucher. Would defin... もっと見る

企業が回答しました

5つ星のうち5の評価

I needed a new 10m, HDMI cable and like trying to pick a toothpaste of a supermarket shelf found it a bit confusing! One 'phone call later and I was very satisfied that I had ordered the right one,... もっと見る

企業が回答しました

5つ星のうち5の評価

Polite, well informed, friendly, helpful staff who clearly enjoy their work. Competitively priced quality product making this store my one stop shop for my AV requirements. Only suggestion for the fut... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

5.0

優良

TrustScore 5段階評価の5

2275件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

5.0

すべてのレビュー

(2,275)

過去12か月のレビュー数: 24,990

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Staff were very helpful

Staff were very helpful. there was no pressure to buy.
Oana sold well and even helped me with my purchase to the car.
Overall very Satisfied and will return.

2026年3月26日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

"I’ve been a regular at Richer Sounds…

"I’ve been a regular at Richer Sounds in Plymouth for years and have never been disappointed. You always get honest, expert advice without any pressure to buy—which is rare these days. Whether you're a hi-fi expert or a total beginner, the staff make you feel welcome. It’s my go-to spot for quality gear and great service."

2026年3月21日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Good service

2026年3月19日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Excellent service from everyone…

Excellent service from everyone throughout the whole buying process, from advice and guidance in the Sheffield store and support on-line from the Plymouth store in price matching then beating a competitor price. Delivery team were also very helpful. We would have no hesitation in using Richer Sounds again in the future.

2026年3月19日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great customer service from Jay

Great customer service from Jay. Pleasure to do business as usual. Always best price and I’m very happy with my purchase

2026年3月19日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

very good pricing, PLYMOUTH store WITH PARKING

very good pricing, super clear communications, quality product, ability to extend warranty easily, location of Plymouth store (striking distance of the city centre, and WITH PARKING!) Lovely staff, really knowledgeable, and genuine enthusiasts e.g. of vinyl

2026年3月19日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

I was able to talk to a real person on…

I was able to talk to a real person on the phone for advice in finding exactly what suited me; he was very charming and helpful.

2026年3月18日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

They are the perfect company

They are the perfect company. Amazing knowledge, service, and great prices. Plus quick delivery.

2026年3月13日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち4の評価

Price

Price, prompt delivery

2026年3月12日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for taking the time to leave your review – it’s great to hear you were pleased with both the price and the prompt delivery. Your feedback really is genuinely appreciated and helps us understand what we’re getting right.

If there’s ever anything more we can help with in the future, or if you feel there’s anything we could do to make that next visit a full 5★ experience, please don’t hesitate to get in touch with us..

seniorcomplaintsteam@richersounds.com.

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

A great place for good advice

I am always greeted with a friendly smile and a willing to help. I get good advice when discussing options of the type of product I want to buy and always get excellent service.

2026年3月11日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

We bought a new LG TV from you…

We bought a new LG TV from you recently. The staff in the shop were very helpful and pleasant. The purchase was made efficiently and with no delays and the TV and Freeview box were set aside for Kevin to collect for us.
Those were the positive points.
I felt I had to buy another TV as the Panasonic I bought from you last April had developed a fault. It has been sent away for repair leaving us with no TV in our lounge. Your guarantee does not provide a spare set and we found it too inconvenient to manage without a TV to watch. This was made even more difficult because my husband has Alzheimer's disease. Watching TV is his only entertainment during the day.

2026年3月9日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

As always helpful service

As always helpful service, rapid delivery, aided me in carrying TV to the car.

2026年3月9日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Great Service, Great Outcome

My Cyrus CD7 had given up the ghost after 25 years of service so i was looking for a replacement. I had been told by a dealer locally that the replacement - CDi had sold out completely and not available anywhere. Richer Sounds were advertising stock. I was sceptical so I called the Plymouth branch and spoke to Oana who was helpful, professional and answered my questions - took and order and communicated a delivery date. The product did turn up - earlier than promised and is now working well in the HiFi stack. I then received an email from Oana to check everything was OK. Great service is alive and living in Plymouth !

2026年3月6日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Television

Was helped to make a decision of what was best for me, on choosing a Tv

2026年3月5日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Above and Beyond Service

From the outset the staff at the Plymouth branch have been helpful and personable upon purchasing a number of items.
When there was a problem with a Cambridge Audio amp they went beyond strict protocal to solve the issue.
Thanks Richer Soinds

2026年3月5日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Best shopping experience year after year.

A staff that know the products being sold. The only shop to suggest a cheaper option if they believe it is in the customer interest. A shop that does not want just today's business they want life time customers and I am.

2026年3月4日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Difference refunded

I bought a Hisense tv using Richer Sounds on line store and decided to collect it myself from my local store. Before collecting it a week later I noticed that it was now advertised at a cheaper price. I drew this to the assistants attention when collecting and was immediately refunded the difference. Good experience, well done.

2026年3月3日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Knowledge

Knowledge, helpfulness.

2026年2月28日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Happy to be repeat customers

We are repeat customers to our local Richer Sounds. Why? Because of the personal service with sound knowledge and advice. You can purchase confidently knowing you are getting the best price because the company will price match.
Hopefully it will not require me to return very soon but when I do I am confident that the level of care and service will still be there. Thank you

2026年2月11日
Richer Sounds - Plymouth ロゴ

Richer Sounds - Plymouth からの回答

Thank you for your 5 star review!

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