Richer Sounds - Romford レビュー 

2,574
TrustScore 5段階評価の5

4.9

73 Main Road, RM2 5EL Romford, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... もっと見る

企業が回答しました

5つ星のうち5の評価

I went to Richer Sounds looking for a speaker cable for my '90s hi-fi. The gentleman who served me (whose name I've already forgotten!) was very knowledgeable, and showed me several options, outlining... もっと見る

企業が回答しました

5つ星のうち5の評価

Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all... もっと見る

企業が回答しました

5つ星のうち5の評価

I have used Richer Sounds a number of times and always found them to be helpful and competitive. On one occasion a few years ago, I did have a TV fail and their 6 year guarantee proved invaluable, wit... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2574件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,574)

過去12か月のレビュー数: 24,092

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I have always shopped here for media…

I have always shopped here for media products. The staff are extremely helpful. They grabbed a ramp for my wheelchair and helped me in.
I dealt with a guy named Steve and he couldn't have done more for me. He gave great advice and recommendations that suit my needs and my budget. I would highly recommend shopping here for a really positive experience. Also there is a 6 or 7 year warrant on TVs which I needed to use some years back and I had my tv replaced having had it for 4 years. You can't ask more that that.

2026年5月25日
自発的なレビュー
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

The guys at romford are just the best

The guys at romford are just the best . Helpful friendly and have plenty of time for you . Keep up the good work guys and see you all soon 😊

2026年5月18日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Always great to use a shop that have…

Always great to use a shop that have great knowledgeable staff. Bought many items over 40 years. Prices as well.

2026年5月10日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Richer sounds in Gidea Park are great

Richer sounds in Gidea Park are great. I wanted a tv for a visually impaired relative with a voice controlled remote so it was good to actually be able to speak to someone to discuss options. The TV recommended is perfect. I would urge anyone after Tv Hi Fi etc to go have a chat rather than blindly order on the internet. You will be really impressed with the range of goods and knowledge of staff.

2026年5月3日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Bought a pro-ject turntable

I had a minor issue with a creased up turntable mat, however a manager reached out to me and resolved the issue as a matter of urgency and delivered a new upgraded mat as way of apology, (which was a factory packing issued and not the store) Fantastic company and massive thank you to Tom and of course Steve who sold me the item.

2026年5月14日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

I was genuinely concerned to read your feedback and offer my sincere apologies. Having investigated, and listened to the call in question, I agree it should have been handled a lot differently.

The colleague concerned is indeed a long serving one, with a good record, but your issues highlight that even with the best will in the world we can still get things wrong. I have since spoken to them directly and, along with the store manager, will ensure lessons are learnt as well as raising the issue of the creased mat directly with the supplier.

Having since spoken to resolve this I’d like to thank you publicly for your understanding and patience and offer our sincere apologies once again.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Good company .I’m not a hi fi purist…

Good company .I’m not a hi fi purist ,that means I have a Ltd budget for equipment , but I try and buy quality for what I can afford . They offer good advice ,quality and value imho.

2026年5月14日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Romford store accolade

Visited the Romford/Gidea Park store for advice on a replacement CD player for our music appreciation group based at Hornchurch Library and as expected I received excellent service and good advice bearing in mind our limited financial budget. Thanks to Graham for his friendly and competent advice and assistance in the store.

2026年5月7日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Purchased one day delivered the next, excellent.

I went to buy a new record deck but was undecided on which one to buy, all my questions were answered by the shop manager. All the discounts were taken off the purchase price without asking and we were told it could be 4 to 5 days for delivery. Delivery came the next day, the shop staff were very helpful and extremely efficient.

2026年5月12日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thank you for your 5 star review!

5つ星のうち4の評価

Knowledgeable member of staff

Knowledgeable member of staff. Really pleased with items purchased. Disappointed the items were not available to take away but were instead delivered the next day free of charge including some cable free of charge. Had to remind the salesman to deduct £10 for being a V.I.P. member.

2026年5月1日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your feedback, it's good to hear your experience was positive overall but wed appreciate you taking the time to let us know where things could have been improved, and will of course focus on those going forward.

Should you need any help of course, feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Very helpful member of staff

Very helpful member of staff, had the item sent to me direct from another branch.

2026年1月18日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Very helpful staff

Very helpful staff. Excellent knowledge.

Even offered free delivery, then explained its best to accept because if the product is damaged in transit, it’s down to them.

2026年4月27日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Great customer care online team that went…

Great customer care team that went beyond the usual expectations. Good priced product with long warranty. Delivery service was reliable and kept us informed of the delivery time

2026年4月24日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報