Richer Sounds - Romford レビュー 

2,643
•
TrustScore 5段階評価の5

4.9

73 Main Road, RM2 5EL Romford, GB

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ws were having problems with sound (turntable via wired connected to Bose system and bluetooth to stereo headphones). Advice given by the staff and their product recommendations proved to be exce... もっと見る

企業が回答しました

5つ星のうち5の評価

Was referred by a long supporter who has purchased sound systems for Richer Sounds for a number of years. Googled your site and found a clearance offer on a TV. It was clearly advertised with the adve... もっと見る

企業が回答しました

5つ星のうち5の評価

My intended purchase was no longer available. However great advice helped me make an informed decision to buy a different product, which was higher spec but barely any more expensive. Delivery was... もっと見る

企業が回答しました

5つ星のうち5の評価

I phoned for advise on a new amplifier, gave my requirements to staff and straight away they recommended the Mission 778X, it arrived next day and wow the performance (especially at this price point)... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2643件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(2,643)

過去12か月のレビュー数: 24,562件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Top service

I aways buy my audio/visual from Richer Sounds, not because of any price advantages but because of the service I receive, always friendly and helpful. Any request to listen to equipment is never too much trouble either. The free six year guarantee available on some items is very welcome too. Shopping here has/is always looked forward to.

2026年8月11日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

There product knowledge is first class

There product knowledge is first class. The projector arrived when they said it would. Free delivery with a 6 year guarantee. You cant go wrong.

2026年8月8日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Listened to what I already had and why…

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had already had in mind, at no time did I feel pressured, merely informed and advised. Once final decision was made, all admin was straightforward, delivery was exactly as planned and installation was simple. Very happy with the product and the service received.

2026年8月7日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

My Samsung super dooper TV broke down…

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue watching my favourite TV. A regretful thank you to all at Romford store.

2026年8月7日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Honest advice when needed

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon receipt of my order I noticed that a cable was missing. The staff were apologetic and arranged one free of charge to arrive next day . Fantastic service and would definitely recommend them.

2026年8月5日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Excellent customer service

Excellent customer service , excellent advice received Johal is a real credit to the company. Thank you.

2026年7月6日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

The service in store is always great

The service in store is always great, super patient and friendly, always willing to help or explain

2026年8月11日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Staff at Richer Sounds are always…

Staff at Richer Sounds are always incredibly helpful and in my experience very knowledgeable about TV's and HiFi products.

2026年8月3日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Happy days

Very helpful staff good product pricing and delivery was first class many thanks

2026年7月31日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Romford Branch

Excellent professional service as always.
Friendly staff and helpful advice when selecting suitable product

2026年7月30日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Was given excellent advise over the…

Was given excellent advise over the telephone from the Romford branch. Decided to buy online and our new tv arrived the following morning. Fantastic!

2026年7月29日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Great full body sound

Great full body sound. The battery life seems bang on. Served by a very knowledgeable team. Got great advice. Super happy with my purchase.

2026年7月27日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Always the best place to buy your…

Always the best place to buy your speakers amps and TVs! Excellent staff, great prices and top quality service.

2026年7月23日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Spot on

Fast delivery, Great understanding of my needs and perfect solutions

2026年7月26日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great named day delivery service.

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very useful, I think you should advertise this more because it makes a big difference. Anyway, thanks Richer Sounds, I must be one of your oldest customers, I used to visit your original London Bridge Walk store in the early 80's and remember being served by Julian Richer so I've bought many things from you over the years. By the way, I'm very pleased with the PM6007 - fabulous amp.
Regards
Steve

2026年7月26日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち1の評価

First time and last time £2000 out of…

First time and last time £2000 out of pocket refused refund.

2026年7月24日
Richer Sounds - Romford ロゴ

Richer Sounds - Romford からの回答

I was genuinely sorry to learn that you had experienced problems following making a purchase from us.

Having reviewed the matter in detail, and spoken with you directly, I know that there have been challenges in finding a solution that works for everyone initially, despite our efforts to resolve the issues you raised with the installation of the product via our contractor. Whilst in fairness we have offered either rectify these concerns or collect the television for a refund or exchange, I appreciate that there were some practical difficulties with the branch in arranging the next steps, for which I apologise of course.

I've since tried to contact you on a couple of occasions to discuss how you would like to proceed, but haven't managed to reach you. If you would still like to talk things through, please feel free to get in touch using the address below and I'll be happy to assist personally.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

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