Richer Sounds - Solihul レビュー 

1,719
TrustScore 5段階評価の5

4.9

9 Station Road, B91 3TG Solihull, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent service from the team at Solihull. I knew what I wanted and there was no heavy handed attempt to upsell or push additional stuff (they did check my speakers were up to the job though). G... もっと見る

企業が回答しました

5つ星のうち5の評価

The honesty and integrity of the staff. When I was telling Marcus how I enjoy the little Denon MD41 system MORE than the Marantz 6007 CD player & amp* he agreed with the quality of sound, said they ha... もっと見る

企業が回答しました

5つ星のうち5の評価

Usual fuss free purchase and delivery. These guys actually want to do business, which is why I have remained a customer for 30 years. These days, they're also selling real audiophile kit too

企業が回答しました

5つ星のうち5の評価

I bought some Chord Rumour X Cable and banana plugs [over the phone] and collected them the next day. They cable was cut to the exact lengths I required and was ready even earlier than requested! Such... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1719件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.9

すべてのレビュー

(1,719)

過去12か月のレビュー数: 25,118

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5つ星のうち5の評価

Excellent all round

Excellent all round. I ordered my amplifier online and had it delivered to the Solihull store for collection. Very smooth service. Thank you.

2026年8月21日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Top stuff

Usual fuss free purchase and delivery. These guys actually want to do business, which is why I have remained a customer for 30 years. These days, they're also selling real audiophile kit too

2026年8月19日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Excellent service, as always

Excellent service from the team at Solihull.
I knew what I wanted and there was no heavy handed attempt to upsell or push additional stuff (they did check my speakers were up to the job though).
Good price, easy payment process and super fast delivery the next day.

2026年8月18日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your wonderful feedback

5つ星のうち4の評価

ABSOLUTELY GREAT OLED55G56LS PICTURE PERFECT FOR PC WITH 5 YEARS BURN SCREEN WARRANTY

Firstly... THEY was not the cheapest. & wanted £20 delivery charge ontop.. BUT don't let that put you off.. i purchase an oled TV from richer sounds the flagship OLED55G56LS ... i was going to purchase the cheaper LG55C5 MODEL... the nice gentleman Carl or Gareth (sorry no good with names) asked what my main use was going to be, as I told him I wanted to use this as a pc monitor... he advised me to go for the G5 model, as this comes with 5 YEARS screen warranty from LG, (against screen burn) this was a prime example of customer care.. NOT a sales tactic.. it was the right thing to suggest... on price ... the tv was on sale at richer sounds for £1299 (and comes with a free LG SOUND BAR worth £199..) ... why i say not the cheapest .. very catalogue had the same tv in stock.. for sale at £1299 BUT THERE WAS A 10% OFF DISCOUNT CODE, making it £1169.10 BUT NO FREE SOUND BAR, I guess free .. IS NOT always free... the difference was still £130.. SO TO SUM UP .. WHY ONLY 4 STARS.. THATS WHY .. in my eyes I paid £1159.10 (£10 discount for joing vip club) for the tv & £130 for the sound bar.. the THING that swung richer sounds way.. customer care and 6 year guarantee.... Would recommend this shop... BUT MAYBE HONOUR a price match guaranteed price.. it says you do.. but when mentioned I was told.. but you get a FREE SOUND BAR.. it's not free if it's incorporated into some of the price... Only the 6 years extra guaranteed swung it for you... that's not the way to run a 5 star service... thank you 4 out off 5 stars

2026年8月17日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Hi there,

Thank you for the feedback and for taking the time to leave us a review.

Our apologies for any lack of clarity regarding the price match and product bundle you purchased, and we will certainly take this feedback onboard for the future.

If there is anything else we can do to assist you, please contact our Customer Service team on 0333 900 0094 or customerservices@richersounds.com.

Many thanks,

The Customer Experience team

5つ星のうち5の評価

Plesent experiance at shop.

Plesent experiance at shop.
Made me welcome set up headphones for me to hear ..gave me as long as i needed to assess.
Nice helpfull staff.

2026年8月17日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

From browsing to buying

Great friendly and helpful service from Sam in the Solihull branch.
Not my local shop of Chester, but we were in Solihull for the weekend and popped for a browse as you do.
I ended up buying a Cambridge evo one to replace the hifi set up in the lounge, mainly for a cleaner more modern look but also to keep a good standard of sound I'm used to.
Sam was very helpful as we tested and listened to the evo in situ' on the shelf (i.e real life conditions) rather than the 'perfect' listening room.
We were very impressed and bought on the spot, so good advice given and a good salesman all in one.
5 days in using at home and quite impressed with the quality of the unit as a whole, easy set up on the Stream Magic app for streaming, CD player, TV Bluetooth and aux and quite a smooth envoloping sound with deep tight bass.
I must admit I do have a man cave with my main tradition hifi system to get my serious fix, but this all-in-one is a nice balance between modern life style convenience and excellent quality sound.
Great helpful staff in Solihull store and delivery was on time as arranged. Thank you.

2026年8月16日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Long Live Richer Sounds!🏅

I bought some Chord Rumour X Cable and banana plugs [over the phone] and collected them the next day. They cable was cut to the exact lengths I required and was ready even earlier than requested! Such a great service! I have used Richer Sounds in the past and this purchase only cements [even more] my fondness for this great Hi-Fi company! Long may you last! [Vinyl forever of course😃🎸👍!!]

2026年8月15日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Super quick and friendly service

Super quick and friendly service, even less than 15 minutes before closing!

2026年8月15日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great Price-Easy Ordering

Great Price. No fuss- easy ordering. Super Quick and Careful Delivery. All A1.

2026年8月14日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

The honesty and integrity of the staff

The honesty and integrity of the staff. When I was telling Marcus how I enjoy the little Denon MD41 system MORE than the Marantz 6007 CD player & amp* he agreed with the quality of sound, said they had one called it a work horse. The Denon has way more bottom than the Marantz and there is more going on down there than bass (*Denon through B&W 607 S1s brilliant) I bought two more sets.

2026年8月12日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Ordered a roll of speaker cable and an…

Ordered a roll of speaker cable and an amplifier for my Audio Technica record player at the online shop, for pickup at the Solihull branch. Quick delivery (came in the next day), good service and communication (several emails from delivery agent to confirm when the products had gone out and arrived), good product description (helpful in choosing the right products). Would use RS again.

2026年8月11日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

They sent an email for a product I…

They sent an email for a product I would like, and I bought it. Job done. Marcus was very helpful. The product arrived two days later, what more could you need.

2026年8月8日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

The team were very helpful

The team were very helpful, helped me pick out a system that fit my needs and explained the differences between several options I had considered.

2026年8月6日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Excellent LG TV

Excellent LG TV, and very helpful sales guy. Delivery also spot on.

2026年8月5日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

I got a quick response when my tv broke…

I got a quick response when my tv broke down but because of the fantastic warranty they provide I was fgiven a great credit I could put towards a newer model and I'm so happy with my set up I'd like to thank Stuart and Marcus at the Solihull shop for looking after me and giving the best advice in my price range.. 100% customer service guaranteed everytime 5⭐⭐⭐⭐⭐

2026年8月4日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Competitive price

Competitive price. Very helpful in-store staff. Smooth delivery.

2026年8月1日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Always a pleasure dealing with Richer…

Always a pleasure dealing with Richer Sounds. Knowledgeable, helpful and reliable as always. Big thanks to Sam at Solihull who has helped me many times over the years with several purchases and always gives 5 star service. Thanks again RS Solihull.

2026年7月29日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, great to read you were happy with our service.

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