Richer Sounds - Solihul レビュー 

1,757
•
TrustScore 5段階評価の5

4.9

9 Station Road, B91 3TG Solihull, GB

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

fosi audio zd3. After already agreeing a price match with Tele sales. The shop told me they had a returned item in excellent condition; they gave me a further discount. The actual item was very g... もっと見る

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5つ星のうち5の評価

When I bought my new Cambridge Audio AXR100 amplifier the staff were very helpful in advising me on what I should buy. I had thought about a less powerful amplifier not realising it wouldn't drive my... もっと見る

企業が回答しました

5つ星のうち5の評価

The team did not try to sell me unnecessary items beyond my budget, they were friendly without being overbearing and highly knowledgeable. My email enquires were delt with promptly and they even went... もっと見る

企業が回答しました

5つ星のうち5の評価

As our sound bar had stopped working, and we researched a more than adequate sound bar replacement - Sonos Ultra Beam. However our tv was not compatible with this sound bar. So we did further resear... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1757件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,757)

過去12か月のレビュー数: 24,500件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent amplifier

When I bought my new Cambridge Audio AXR100 amplifier the staff were very helpful in advising me on what I should buy. I had thought about a less powerful amplifier not realising it wouldn't drive my current speakers. The staff put me right on this matter. The amplifier itself is excellent.

2026年10月9日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

All round great service …

The team did not try to sell me unnecessary items beyond my budget, they were friendly without being overbearing and highly knowledgeable. My email enquires were delt with promptly and they even went as far as being concerned about me carrying some of the equipment from the shop!

2026年10月8日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

fosi audio zd3

fosi audio zd3. After already agreeing a price match with Tele sales. The shop told me they had a returned item in excellent condition; they gave me a further discount.

The actual item was very good for connecting my phone and laptop to my hifi. The bonus was using the optical connection, also improving my CD player.

Very satisfied with the branch & purchase.

2026年10月7日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Very professional and knowledgeable…

Very professional and knowledgeable staff. We were helped in selecting a tv backed up with in depth knowledge. Everything was clearly and simply explained.
Very nice store, well laid out.

2026年9月30日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Smooth process with no issues

Collected order from this branch , items were speedily handed over with good interaction engaged , this is exactly how good customer relations are built , thank-you

2026年10月10日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

As our sound bar had stopped working

As our sound bar had stopped working, and we researched a more than adequate sound bar replacement - Sonos Ultra Beam. However our tv was not compatible with this sound bar. So we did further research into tv upgrades and whittled it down to two preferred models. The search pointed us in the direction of Richer Sound, in Solihull.
The salesman (Marcus) was very polite and knowledgeable about both television models, and was able to advise us on which of the two models to purchase. This made us feel confident to proceed, plus Richer Sounds had the sound bar in stock Both the television and the sound bar were purchased, with next day delivery. Needless to say we were very pleased.

2026年10月6日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

From the first phone call through to…

From the first phone call through to purchase, these guys were great, helpful, friendly and offering top advice and recommending better quality alternatives.
I’ve used them in the past, recently and will use them in the future.

2026年10月3日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Impressive Level of Service.

I was impressed by the level of service that I received from the online advisor and from Carl at the Solihull branch. I mistakenly ordered the product as click and collect rather than home delivery. The online Richer Sounds consultant referred me to Solihull and Carl there was able to advise me as to the best way of swiftly receiving my order. The refund of my original order was handled swiftly and efficiently, and my product arrived one day before I expected it. All good.

2026年10月4日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Really efficient service.Price very…

Really efficient service.Price very important.Best price in Sheffield. Delivered on the day promised and the time

2026年10月1日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち4の評価

TV shopping

Over the phone order staff very helpful order placed and paid for easy. Post order VIP club to many follow up emails. One week on still waiting for TV was advised waiting for stock

2026年10月1日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your feedback and for taking the time to leave us a review.

Our apologies if you feel the VIP emails have been too numerous. You should be able to adjust your email preferences in your account settings, or you can use the unsubscribe option at the bottom of the emails you've already received to stop further email communication regarding the VIP club.

We would also like to apologise for the delay with your order. Sometimes items are unavoidably out of stock, but we always try our best to replenish our stock as quickly as possible. We have also contacted the Solihull branch where you placed your order and asked them to provide you with an update on this as soon as possible.

Our apologies again!

Many thanks,

The Customer Experience team

5つ星のうち5の評価

Excellent website ordered my new…

Excellent website ordered my new streamer and processing my order was prompt and was able to collect it within two days

2026年9月28日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

As a 76 year old unfamiliar with up to…

As a 76 year old unfamiliar with up to date tv sets, the jargon and IT generally I have been totally impressed by the product knowledge, patience and help offered to ensure that the products, size criteria and features were what my wife and I and needed. The customer service and care was so much better than other retailers with very good prices too. The arrangements for delivery and set ups were exemplary as were the contactors. I will look no further than Richer Sounds in future. Many thanks to each member of staff.

2026年9月10日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Excellent service great staff friendly…

Excellent service great staff friendly polite and knowledgeable couldn't be happier the usual and reliable Richer sounds service.

2026年9月21日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great service

Great service, great choice,great value.
Staff at Solihull very helpful and very knowledgeable
(thank you Karl). Excellent delivery service - very quick, friendly and helpful. Overall pleasant experience.

2026年9月19日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Expert knowledge of staff

Expert knowledge of staff, their ability to explain to a non technical person + assistance in obtaing the equipment I required.

2026年9月14日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Hello

Hello, customer service brilliant, my item arrived. Everything working ok happy with purchase. Very happy customer.

2026年9月15日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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