Richer Sounds - Solihul レビュー 

1,688
TrustScore 5段階評価の5

4.9

9 Station Road, B91 3TG Solihull, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and update... もっと見る

企業が回答しました

5つ星のうち5の評価

Stuart is the deputy manager of Richer Sounds Solihull. For my last TV he was so helpful and knowledgeable. I hoped this time round Stuart was still there and he was. I explained what I needed and he... もっと見る

企業が回答しました

5つ星のうち5の評価

Richer Sounds Solihull, what a great experience we had purchasing our equipment. We didn't know too much about how things worked concerning amplifiers, speakers and turntables. Marcus showed us the wa... もっと見る

企業が回答しました

5つ星のうち5の評価

We’ve been using Richer Sounds for years so when it came to replacing a TV we naturally chose them. We had already worked out what model, more or less but just had a few questions which Stuart from th... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1688件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,688)

過去12か月のレビュー数: 24,564

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellentsupport

Excellent initial tech advice over the phone.

Placed an order over the internet and was looking for delivery. By accident I booked click and collect. The Solihull branch were able to correct y mistake and arraged delivery. Excellent support.

2026年3月29日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Our Sony TV failed after 5 years and 2 months…

Our Sony TV failed after 5 years and 2 months BUT we had bought it from Richer Sounds with an extra years free guarantee (6 years). Richer Sounds reacted quickly to check out the problem (TV beyond economical repair) and made us a fair offer to recompense us. We accepted and bought a new TV from Richer Sounds with another 6 year guarantee. We really like the way Richer Sounds do business.

2026年3月19日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Awesome service

Awesome service. Very professional staff. Delivered to the dersired room and a phone call to confirm delivery.
The product in mint condition and with warranty. No issues since setting up my Samsung HWQ990F

2026年1月4日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Experts in their field

Excellent guidance and sold me a record player well under my budget . They gave excellent advice and the Argon TT Mk 2 record player is perfect. Very happy

2026年3月21日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Fantastic service

Markus was so welcoming and interested in hearing exactly what we were looking for in a new set of speakers He made some great suggestions and explained how each set of speakers might meet our requirements. He then set us up to listen to as much as we wanted. He was attentive without being pushy. Nothing was too much trouble for him, we didn’t feel rushed despite us arriving near to closing time. Would definitely come back to the Solihull branch based on this experience

2026年3月23日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

The perfect partner for my hifi upgrade

My plan was to upgrade my old 24 year hifi set up in stages, didn't want to rush. Stuart helped last month with the peice which was my marantz amplifier, I went back last week for my speaker upgrade. I love the advice you get here, from real audio people and that know their stuff. Wasn't rushed, ended up buying something I probably wouldn't have if I was just on the webpage. Being able to listen to them was a great help. Will be back in a few weeks for another purchase/ next stage.

2026年3月7日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち3の評価

I found the Samsung customer service…

I found the Samsung customer service team very helpful.
Richer Sounds shop in Solihull not inviting

2026年3月3日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for you review, it's obviously disappointing to read your comments about out Solihull branch however. I'm pleased that Samsung helped you, but it goes without saying that you should feel confident you can come to us with any problem, and expect it to be resolved properly.

We'd be keen to know more about what happened, so that we can improve for next time, and with that in mind will contact you directly. Of course if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Satisfied customer

I ordered my Denon turntable by phone with Martin, the Solihull store manager, who was most helpful.
It was delivered promptly and on time.
It is now all set up and my vinyl collection sounds marvellous.

2026年3月2日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Great service !!

Efficient knowledgeable assistant in store Knew exactly what I needed Delivered next day. Couldn’t ask for better service

2026年3月3日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

OLED or QLED

Good advice as always means you walk away with the right product for your individual circumstances

2026年3月2日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

The salesperson was excellent and this…

The salesperson was excellent and this is what is lacking in a lot of places. We had visited a competitor and their salesperson tried to push a product we had no interest in presumably to hit a sales target. Totally different experience at richer sounds. No pressure selling just genuine information. The whole set up is tailored to meet the needs I have when making a purchase. Thank you.

2026年2月18日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Knowledgeable & professional staff (Solihull)

Professional, polite and knowledgeable staff who took the time to understand my needs and recommend the most suitable solution. Slightly disappointed that you have closed your central Birmingham outlet but will certainly return to the Solihull branch soon.

2026年2月21日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Sound system for a model railway

i visited the Solihull store with an unusual request; setting up a sound system for my model railway.
Martin advised on choice of speaker but also suggested a small amplifier would greatly improve the sound quality and volume.

Samuel helped me with this a couple of weeks later and i was also kitted out with wires.

The sound is amazing, so thanks chaps!!!

i am happy to say i am delighted with the JBL speakers and FOSI amplifier

2026年2月27日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

The service was excellent

The service was excellent, and the staff were very helpful and knowledgeable about the product.

2026年2月26日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

We found Richer Sounds so very helpful

Recommended by our TV Media wall installation company, and found Richer Sounds so very helpful, in identifying the best TV for our needs. The price offer was very fair, and deliver quick and free. You always felt you were being rated as an important customer, where a long term relationship was a priority. Thanks for all you help in selecting the right TV for us

2026年2月25日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Always a pleasure buying from Richer…

Always a pleasure buying from Richer Sounds from the initial look at the product to the read ups on the product. To collecting in Store.

2025年12月24日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Time for upgrade

Needed new TV, the gentleman that served us was very knowledgeable and guided us through each set. We chose a TV and was able to take it away with us. Brilliant service

2026年2月21日
Richer Sounds - Solihul ロゴ

Richer Sounds - Solihul からの回答

Thanks for your great feedback and for supporting local business.

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