Richer Sounds - Southampton レビュー 

2,702
•
TrustScore 5段階評価の5

4.9

77 London Road, SO15 2AA Southampton, GB

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I’ve purchased at least three high-end items from Rich Sounds and never have once been pressured into making a decision that day. Always give them plenty of advice and on many occasions, Ethan had the... もっと見る

5つ星のうち5の評価

Excellent range of gear is available in this Southampton branch with staff, led by a brilliant manager (Rob), having the expertise to ensure that you get the system (or part) that you require. The 'S... もっと見る

企業が回答しました

5つ星のうち5の評価

I bought an expensive Arcam A15+ amplifier after over a year of research. I was shocked to unbox it and find it was VERY comprehensively faulty. The staff at Richer Sounds were very sympathetic an... もっと見る

企業が回答しました

5つ星のうち5の評価

Love this company. They make it easy to speak to someone on the phone who can give you straightforward informed advice. No pressure tactics, just a nice conversation and recommendations. This makes... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2702件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.9

すべてのレビュー

(2,702)

過去12か月のレビュー数: 24,662件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Shop Local, it's always worth it.

Visited the store to check on actual definitive dimensions of an item - foot location underneath! Didn't have the right stock, but James willingly engaged in sorting out the actual unsuitability of the item. Would have stayed longer but was also playing beat-the-traffic-warden. Phoned the store the next day to order the right item but got bounced to Brighton store, becasue they were physically closed, where Rosie took my order and got it delivered to the Southampton store for me to pick up the next business day. Picked up my item after a confirmation call to say it had arrived. Fabulous.

2026年4月7日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Always a good service from staff that…

Always a good service from staff that know what they’re talking about. Great quality products. I Would always recommend Richer Sounds in Southampton

2026年4月6日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great service from Tom

Great service from Tom, helped me choose cables and carried a box to
my car for me.

2026年4月6日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Great staff

Rob and his staff are a credit to Richer Sounds that’s why over the years I have bought many items from the Southampton branch and continue to do so. They have a great deal of experience and knowledge and nothing ever seems too much trouble. I always feel I can pick up the phone and speak to a member of staff if I need help.

2026年4月6日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

We were updating our TV

We were updating our TV, I was unsure as to which TV to purchase. I spoke with Rob who was extremely helpful and helped me decide the correct tv for us . It is perfect for our lounge, great picture and great sound.
service was first class. I would highly recommend Richer Sounds to my friends. Thank You.

2026年3月21日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

The Warranty is worth the paper it's written on!!

I bought my television from a different Richer sounds shop in London (my second TV from the company) but after verifying my details Ben did not hesitate to help me with replacing a faulty remote on the generous warranty offered with my TV. No fuss, no bother, on its way to me within 24 hours. I have always had good service with Richer Sounds, thank you Ben!

2026年4月7日
自発的なレビュー
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Top service

We always shop at Richer Sounds because their Product knowledge and experience in all audio and visual products is excellent and we always get the right product for us.
Customer service is 5 stars and brilliant warranty on all items.
Ben and Tom sorted our purchase very efficiently 5 stars

2026年3月31日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

First Class service

Both the online and in-store service (telephone call in this instance) was exceptional. I had a number of questions regarding the differences in my potential choice of purchase, and the people I spoke with couldn't have been more helpful.

2026年3月30日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Knowledgable sales staff

Knowledgable sales staff, experience and knowledge is lost on a lot of outlets these days but in Richer Sounds the purchasing experience is a pleasure.

2026年3月29日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

Couldn't have had a better experience

Couldn't have had a better experience. Someone helped me as soon as I entered the store and took me through the different options for what I was looking for (a turntable and speakers). They did me a great deal so I could stick to my budget, and I got something much better than if I just bought a package online. Plus everything I wanted was in stock so I managed to take it home the same day. Would definitely recommend Richer Sounds.

2026年3月26日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Tom extremely helpful

Tom extremely helpful. He was polite and very knowledgable.
I am very grateful for his help finding the best tv for my budget and needs .

2026年4月2日
自発的なレビュー
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Fantastic staff at the Southampton…

Fantastic staff at the Southampton branch. Excellent product knowledge and very friendly.

2026年1月23日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great honest advice and options

Great honest advice and options. Easy to order and all round great friendly experience

2026年3月24日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち4の評価

Good expert advice

Good expert advice
Turntable not easy to set up

2026年3月24日
Richer Sounds - Southampton ロゴ

Richer Sounds - Southampton からの回答

We’re really pleased to hear that you found the colleagues advice helpful but apologies the set up of your new item proved challenging. Turntables can sometimes be a little more involved, particularly for first‑time setup, so I'll check in with the store to remind them to always explain to customers in the event of a problem to call the store for help.

If you are still having issues of course please do get in touch, otherwise I hope you are happy with the quality of the system and thank you again for your custom.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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