Richer Sounds - Southgate レビュー 

1,479
•
TrustScore 5段階評価の5

4.9

157-159 High Street, N14 6BP London, GB

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I cannot fault Richer Sounds in Southgate or their approach to customer service. They have bent over backwards to help resolve a problem with my vinyl player and Dan was an absolute superstar. He li... もっと見る

企業が回答しました

5つ星のうち5の評価

Very helpful staff on phone call regarding my purchase. Knew exactly the product I was enquiring about and the sale went through seamlessly. Have used Richer Sounds before and the standard of employee... もっと見る

企業が回答しました

5つ星のうち5の評価

Recently bought LG OLED48C54LA after popping in to see the various Tv's. A great choice which was recommended by the guys in Southgate. Excellent service, outstanding service ,very helpful and next da... もっと見る

企業が回答しました

5つ星のうち5の評価

We’ve bought a few tv’s from Richer Sounds, Southgate and have been served by Dan. We’ve always received fantastic customer service and expert advice. The staff here are knowledgeable and the p... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1479件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.9

すべてのレビュー

(1,479)

過去12か月のレビュー数: 24,500件

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5つ星のうち5の評価

My BluOs device

My BluOs device, purchased the previous year, had stopped working and I was asked to bring it into the store. It took the manager 15 minutes to test the device and confirm a fault. I was provided with a new replacement device within 24 hours.

2026年7月24日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Just wanted to say Daniel at Richer…

Just wanted to say Daniel at Richer Sounds, Southgate brunch was very helpful when I bought Denon avc x 4800 receiver and speaker package. Gave me a great deal and arranged delivery. I am also very happy with my new equipment. Thank you very much.

2026年7月25日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

I have nothing but great things to say…

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much effort. When my system was delivered after a week I realised I had made the wrong choice on the speakers, they did not fill my room. I called the store and they we're so accommodating. I was able to return my speakers and they did a special order from Kef for speakers they do not generally stock. The customer service was exceptional, I highly recommend Richer Sounds, especially the Southgate store. RS now have a customer for life, 5*

2026年7月24日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Had an issue with an open box item

Had an issue with an open box item, the store was excellent in resolving my issue and did a great job in making things right. Thank you

2026年7月20日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Ali at the Southgate branch was…

Ali at the Southgate branch was extremely helpful and knowledgeable. I will definitely seek him out for my next purchase.

2026年7月22日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Marantz AV10 and Amp 10 is a fantastic…

Marantz AV10 and Amp 10 is a fantastic buy, sounds great and looks gorgeous. Big thank you to Mac for helping with the purchase great service.

2026年6月4日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち4の評価

Good service

You had the to I wanted in stock. The salesperson was knowledgeable and helpgul

2026年7月17日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for the no nonsense feedback - just how we like things!

The Customer Experience team

5つ星のうち5の評価

I thought I had a problem with my Fiio…

I thought I had a problem with my Fiio DM13 but your staff checked it over and explained how it worked ( the instructions were poor)
I also easily changed faulty headphones - so overall a really good experience

2026年7月15日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち4の評価

Sales person was excellent

Sales person was excellent. It's not your fault that the Denon was a bugger to set up.

2026年7月11日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your kind feedback about our colleague which I will pass on, apologies of course that you experienced some set up issues.

I will arrange for the team to get in touch and make sure all is now well..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great service and support

Great service and support, perfect advice. Beats all the other major stores I've been to, especially in value for money.

2026年7月10日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Excellent service by very knowledgeable…

Excellent service by very knowledgeable staff who couldn’t have been more helpful. After sales service recommending an installer was also first class. Very happy to have made our purchase at Richer Sounds, Southgate.

2026年7月11日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Very helpful and courteous

Very helpful and courteous. Knowledgeable about products.
Service was quick and TV was delivered next day.

2026年7月9日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Spot on

I badgered Dan constantly with questions and in all honesty, I cannot fault the support and assistance provided.
Always available to take my calls and the order to delivery was spot on.
I have used Richer Sounds a number of times and there is a reason why I keep going back.
Thank you

2026年7月9日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち4の評価

Nice listening room

I enjoyed being able to listen to some speakers in the listening room. I would recommend both Ali and Hudson at your Southgate premises. The only popint that let the service down was that I came in on Friday and ordered some speakers that you had to order in and I was advised they would be in for collection on Monday. I called on Monday to find out they had missed the deadline on Friday and would now be arriving on Tuesday. A simple phone call to update me would have saved me allocating a wasted day to set my system up. I will try to use Richer Sounds when I can.

2026年7月7日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your review and kind recommendation, we agree about the phone call which should have taken place and have asked the store manager to discuss with the team.

Many thanks again for supporting local business.

The Customer Experience team

5つ星のうち5の評価

Really helpful staff

Really helpful staff, I did not need delivery immediately and they happily agreed to hold my products until I need them. Great price too, cheapest I could find.

2026年7月7日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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