Richer Sounds - Southgate レビュー 

1,445
TrustScore 5段階評価の5

4.9

157-159 High Street, N14 6BP London, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Been shopping with richer sounds since the late 80’s, always experiencing excellent customer service. My streamer developed a fault after 5 years service which could not be fixed. The steamer w... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been a HiFi enthusiast since the seventies and own a pretty top end system. When my CD player began to fail the tech service dept at Naim pointed me towards a CD transporter which they told m... もっと見る

企業が回答しました

5つ星のうち5の評価

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much e... もっと見る

企業が回答しました

5つ星のうち5の評価

Just wanted to say Daniel at Richer Sounds, Southgate brunch was very helpful when I bought Denon avc x 4800 receiver and speaker package. Gave me a great deal and arranged delivery. I am also very ha... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1445件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,445)

過去12か月のレビュー数: 23,803

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great price, product and service

I ordered a new tv online, at a great price, to collect at the southgate store.

Staff were great, especially Mak who helped me load an oversized screen into an undersized car!

2026年6月5日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great service and advice as usual

Great service and advice from Mac, as usual, and good pricing. Delivery absolutely on time as promised.
All round perfect.

2026年6月3日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Amazing customer service !!

We wanted to upgrade our tv experience and on receiving an email with offers we went to the Southgate store to seek guidance on our possible purchase. We spoke to Dan who gave his informed opinion and we purchased a LG TV + soundbar. What sets Richer Sounds apart is the after sales service, so Im not a techie and struggled with the set up, but I called the store spoke to Dan a couple of times and the installation was completed. Many thanks !!

2026年5月31日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Easily the best place to buy a TV

I called the telesales phone number and was put through to the Southgate store. Steve answered quickly and was knowledgeable about the TV I was after. He promptly found the credit on my account from a previous warranty claim and this was applied without issue. My TV was with me the next day. Fantastic service and I wouldn't go anywhere else for a TV!

2026年5月29日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Outstanding service from Dan at the Southgate Branch

Dan in the Southgate Branch was exceptional. Knowledgable, polite and genuine. Made my purchase quick and easy. Absolutely loved the experience with Dan, and for sure, I will be popping back to see him on my next purchase!

2026年6月5日
自発的なレビュー
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

I recently bought a TV from Richer…

I recently bought a TV from Richer Sounds in Southgate and had a very good experience. The staff were extremely friendly, helpful and professional throughout. They took the time to answer my questions, explained the options clearly and helped me choose the right TV without any pressure.

The whole process was smooth and pleasant, and I felt well looked after as a customer. It is great to receive this level of personal service.

Highly recommend Richer Sounds Southgate, especially for their friendly and helpful team.

2026年5月28日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

we spoke to your employee at Southgate…

we spoke to your employee at Southgate re a new stylus , he said they had them in stock and would put one aside for when my wife called in. Due to parking problems on the day , I dropped my wife off at your store , the stylus was there for her and was shown how to fit it. Great service and price.

2026年5月26日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Amazing store with very knowledgeable staff….

Amazing store with very knowledgeable staff, two people who stand out are Dan and Mac.
I spoke with Dan on the phone and he explained everything I needed to know about the tv I needed.
When I visited the store in Southgate I was greeted by Mac who was very helpful and went over and beyond to help me.
I explained I’d already spoken with his colleague and knew what I wanted.
Mac arranged for delivery the following day!
I would highly recommend this store.

2026年5月21日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Dan at the Southgate branch was very…

Dan at the Southgate branch was very helpful with advice and arranging next day delivery for my projector screen.

2026年5月18日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち3の評価

Staff helpful

Staff helpful - but IT can be complicated -! We both ended up reading the website - which I had already read before I entered the store. Having said that it is much better to buy in store than on line to make sure that you get what you want

2026年5月18日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for leaving your feedback, although I was sorry to read there was a lack of clarity with our listing. I will arrange for our customer service team to get in touch with you to find out more, with a view to clarifying for other customers, as well as putting things right with you..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Swapped the wrong product with no problems

My elderly father bought a TV and when he got it home, he realised it was too small. The Southgate store couldn't have been more helpful and kind. They immediately helped him choose the right size and refunded the first one. With no complaints and all smiles. Couldn't recommend them more highly.

2026年5月17日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

I travelled to this store to collect an…

I travelled to this store to collect an item. The welcome was great, staff very friendly and helpful. Loved it…..

2026年5月14日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Knowledgeable staff

Knowledgeable staff, not pushy, willing to listen to customer. Have had 2 visits, spoke to different staff on both occasions, both very amenable. A pleasure to buy from. Well done.

2026年5月8日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Well informed staff and brilliant advice

Went in to collect my new separates. The guy that served my and got all the boxes out of the store room and commented on my Amp choice. A discussion ensued and i ended up with a much better amp for a very good price. Very pleased with the experience. A great place to go for a HiFi novice.

2026年5月8日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Easy to find the item

Easy to find the item. Price was fair. Plenty of options (in store, home delivery, delivery to store, etc etc), and the one I chose (delivery to store) worked out fine.
Fun fact - I got my first 'hi-fi' as a present from my Dad in about 1982, and I clearly remember going to Richer Sounds to get it. London Bridge, maybe? Dual CS505-1 (long gone, replaced with a couple of Technics 1210s, also from RS, I think), NAD 3020 (nicked in the 90s when our flat was broken into), KEF Coda 2s (my daughter still has them).

2026年5月8日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great customer service

Great service as always. This is the second time I am using the same branch.

2026年5月6日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Happy Southgate Branch customer my customer…

Always happy with my customer experience at Richer Sounds Southgate branch. Professional, polite and always willing to offer great advice. I recommend them without hesitation. Sean

2026年5月4日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your kind review, we look forward to your next visit.

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