Richer Sounds - Southgate レビュー 

1,446
TrustScore 5段階評価の5

4.9

157-159 High Street, N14 6BP London, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Been shopping with richer sounds since the late 80’s, always experiencing excellent customer service. My streamer developed a fault after 5 years service which could not be fixed. The steamer w... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been a HiFi enthusiast since the seventies and own a pretty top end system. When my CD player began to fail the tech service dept at Naim pointed me towards a CD transporter which they told m... もっと見る

企業が回答しました

5つ星のうち5の評価

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much e... もっと見る

企業が回答しました

5つ星のうち5の評価

Just wanted to say Daniel at Richer Sounds, Southgate brunch was very helpful when I bought Denon avc x 4800 receiver and speaker package. Gave me a great deal and arranged delivery. I am also very ha... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1446件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.9

すべてのレビュー

(1,446)

過去12か月のレビュー数: 23,849

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5つ星のうち4の評価

Clicked and Collected in a couple of…

Clicked and Collected in a couple of days.
Increasingly Richer does not seem to hold anything I am wanting in stock. It would be nice to see something you fancy on the website, trot down to the shop and take it away instantly.
I do understand why this happens but I like instant gratification, not waiting a few days till getting it.
There wasn't a demo model in stock so I had to buy blind. Now I have the unit (Denon AVR S770) I do like it, it sounds good and the price was very affordable. Service in the store was friendly and helpful.

2026年3月12日
5つ星のうち5の評価

i have been a richer sounds customer…

i have been a richer sounds customer for many years and i have bought at least4 tvs. my last LG lasted almost 20 years so when i needed a new tv i went straight to richer sounds for a reasonable price and 6 year guarantee ,peace of mind

2026年3月24日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Rang the Southgate shop prior to their…

Rang the Southgate shop prior to their opening time and the phone was answered. I ask the woman who answered the phone a few questions about the TV and then explained that I was buying as a moving in present for my son and needed it delivered on a certain time on a certain day. All done - no fuss.
The most interesting thing was that my son said out of all the companies he dealt with in relation to any deliveries on his move that Richer Sounds were the best to deal with and even had a call after delivery to check all went well.

I have been buying from Richer Sounds for over 30 years (i think) my first purchase was from their London Bridge Store.

Service service service - #welldone

2026年3月24日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Had great banter with the guys

Had great banter with the guys. And got a free mug/ album 😃.. plus bought a new set of beyerdynamic ear buds

2026年3月17日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち4の評価

Home delivery problem

Problem with the home delivery despite me being at home. My package was redirected to the nearest Richer Sound store and I picked up my streamer the following day.

2026年3月16日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks very much for the feedback, and for taking the time to leave a review. Just to clarify, your order was placed online using our Click & Collect option, which is why it was sent directly to the store rather than delivered to your home, my apologies for any confusion.

Of course if you have any questions about delivery or collection options in future, or if there’s anything we can help with, please feel free to get in touch via the address below.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Top notch service. A repeat customer.

Me and my wife went in-store in Southgate North London for a new TV. We did not have to wait long to be served. The person that served us was knowledgeable and patient. He explained options. Pros and cons. We knew what we wanted anyway and he matched our requirements.
The delivery process was flawless. We were kept informed as to the delivery time and the TV was delivered in good time. The package was in good condition and so was the contents.
We are still getting used to the many features on the TV. We are satisfied with it, so far.

2026年3月14日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Ali the manager was helpful and…

Ali the manager was helpful and provided excellent customer service. We had our television next day and the old one was picked up to Southgate branch

2026年3月11日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち3の評価

You as a company are excellent but you delivery firm let you down a lot!

You as a company are excellent, great people but your delivery firm lets you down badly. The delivery firm came to our house and the driver gotr out of the cab but got in again and drove off! We then had an email saying he was "unable" to deliver the parcel nd we would have to collect it from one of their centres which was a way away and hard to park! Very poor service that you should know about!

2026年3月9日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for taking the time to let us know about what happened, please accept my sincere apologies for the obvious hassle and inconvenience caused by the courier.

We will ensure we investigate with them, and the driver concerned, as it's clearly not acceptable behaviour. In the meantime our customer service will be in touch to put things right with you..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Excellent service from experts

Excellent service from experts. Dropped in to the Southgate branch, to get advice on the best turntable in our price range. The guy who helped us was superb, his advice meant we now own a beautiful record player, he ordered, match the Amazon price and arranged delivery within a few days.

2026年3月8日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Enjoyable Experience

I had the full attention of Ali. Nothing was too much trouble. No pressure to buy.

2026年3月6日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

TV received did not work out of box.

TV received did not work out of box.
This was a Friday afternoon.
A replacement was received on Monday with no questions and only support.
Truly excellent service and will ensure I continue to order through Richer Sounds for years to come.

2026年3月6日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち2の評価

Awesome with kindess

2026年3月5日
Richer Sounds - Southgate ロゴ

Richer Sounds - Southgate からの回答

Thanks for taking the time to leave your feedback. We’re really pleased to hear your positive comments.

Of course if there’s anything we could have done better on this occasion, or if you’d like to share any further feedback, we’d genuinely welcome the opportunity to hear more. Please feel free to get in touch with us at seniorcomplaintsteam@richersounds.com and we’ll be very
happy to help.

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

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