Great advice in one of the stores. We went to look at one particular tv, which suits us perfectly. I rang to order, which was easy - was connected to Swiss Cottage. Could not have been more helpf... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... もっと見る
企業が回答しました
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... もっと見る
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I made a judgment arrow regarding size and weight of the package when ordering TV direct to your branch. Too big for me to handle. Andre the field sales manager at your Swiss cottage branch solved the... もっと見る
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企業情報
当該企業による記述
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
連絡先
25 Northways Parade, NW3 5DN, London, 英国
- 0333 900 0031
4.9
優良
1116件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
V knowledgeable team
V knowledgeable team. Always excellent customer service and good value products. I’ve been my AV stuff from here for over 20 years
2025年11月8日
Richer Sounds - Swiss Cottage からの回答
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Omar was very knowledgeable and…
Omar was very knowledgeable and extremely helpful. He made it a great experience.
2025年11月4日
Richer Sounds - Swiss Cottage からの回答
Thanks for your 5 star review, we look forward to seeing you again next time
Paul at Swiss Cottage took great care…
Paul at Swiss Cottage took great care in showing us what available models they had for my requirements, and allowed us enough time at the audio test room to pick our preferred options.
2025年11月2日
The customer relations agent was excellent
The customer relations agent was courteous, knew his product range very well and followed through on the company’s delivery promise.
2025年10月28日
Richer Sounds - Swiss Cottage からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Excellent service, very knowledgable and extremely competitive pricing...and really friendly too! Recommended.
2025年10月22日
Richer Sounds - Swiss Cottage からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Amazing Service amazing staff at Richer…
Amazing Service amazing staff at Richer Sounds Swiss Cottage,Ollie,Omar and fillip helped me a lot with my purchase I can highly recommend buying from this retailer.
2025年10月27日
Richer Sounds - Swiss Cottage からの回答
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Thanks, Oli.
Good price for an excellent turntable. Oli was very helpful and friendly. I appreciated his follow-up call. It's a great shop.
2025年10月25日
Richer Sounds - Swiss Cottage からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds - Swiss Cottage からの回答
Thanks for your kind review, we look forward to your next visit.
What a great experience! I was looking for a stand alone blue…
I was looking for a stand alone blue tooth speaker, not knowing that there were alternatives, but wanting a great sound for the music I listen to . I was extremely fortunate that I was helped by Filip at Richer Sounds Swiss Cottage who asked the type of music I listen to and showed me the various options , before then playing my music to me in the demo room. His knowledge and helpfulness, to the extent of setting up the KEF speakers in my home , highlights the value of going to the shop rather than buying on-line.
I could not be happier with the service I received from Richer Sounds and Filip.
Thank you
Barry
2025年10月24日
自発的なレビュー
Richer Sounds - Swiss Cottage からの回答
Thanks for your feedback, great to read you were happy with our service.
Had an outstanding experience with Oli
Had an outstanding experience with Oli: super knowledgable and helpful. Got my family for the experience!!
2025年10月16日
Richer Sounds - Swiss Cottage からの回答
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Usual terrific service
Usual terrific service, with knowledgeable, friendly staff. Have purchased many things from Richer Sounds in the past and they will always be my first stop - be that audio, TV or 4K projectors
2025年10月11日
Richer Sounds - Swiss Cottage からの回答
Thank you for your 5 star review!
Great service
Ordered online, fast delivery,good communication. Waiting for me when i arrived at shop. Highly recommended!
2025年10月10日
Richer Sounds - Swiss Cottage からの回答
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds - Swiss Cottage からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds - Swiss Cottage からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Item was in stock and reserved for me.
Item was in stock and reserved for me. Collection was easy and the device well priced.
2025年10月7日
Richer Sounds - Swiss Cottage からの回答
Thank you for your wonderful feedback
Excellent service on product which…
Excellent service on product which failed after 5 years. Gave me option of either a full repair or gift vouchers towards new TV
2025年6月13日
Richer Sounds - Swiss Cottage からの回答
Thank you for your 5 star review!
Unimpeachable Service
Extremely helpful and responsive to e mail when it came to helping me to choose the right product for our needs. Never really a given when it comes to consumer tech retail, sadly. Should be the first and last principle of customer service.
2025年10月2日
Richer Sounds - Swiss Cottage からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
amazingly helpful staff with exchange…
amazingly helpful staff with exchange and also with delivery
100 % sort of service a lot of other businesses could learn from
2025年10月1日
Richer Sounds - Swiss Cottage からの回答
Thanks for your great feedback and for supporting local business.
Fantastic service, even over the phone
I spent some time on the phone with Omar. I was interested in purchasing a television, but I had a few questions.
I’ve seldom encountered such fantastic customer service. Omar was knowledgeable, professional, yet friendly, and he went out of his way to be helpful. Throughout, I didn’t feel rushed, but he was quick to answer my questions and process the transaction.
Richer Sounds' competitive pricing, solid reputation, and excellent customer service convinced me to buy from a great British company rather than an online American giant that doesn’t pay taxes. That felt good.
2025年10月6日
自発的なレビュー
Richer Sounds - Swiss Cottage からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Second to none
The service and knowledge of people in the store. This is the 4th time I have been back there buying new equipment.
2025年9月23日
Richer Sounds - Swiss Cottage からの回答
Thanks for your feedback, great to read you were happy with our service.
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