Richer Sounds - Tunbridge Wells レビュー 

1,227
TrustScore 5段階評価の5

4.9

18 St Johns Road, TN4 9NT Tunbridge Wells, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent advice instore and friendly helpful service! Delivery was also prompt and efficient We are very pleased with our smart new TV as we have been with all tech we’ve had from Richer Sounds!... もっと見る

企業が回答しました

5つ星のうち5の評価

I have used Richer Sounds for a long time and in two different branches. The staff are always cheerful and welcoming. They are very knowledgeable about their products but in a manner that is open an... もっと見る

企業が回答しました

5つ星のうち5の評価

Called into Tunbridge Wells branch hoping they could advise on what to buy after my deck stopped working. They tested my speakers and found it was a faulty cable, gave me a replacement. I was ready... もっと見る

企業が回答しました

5つ星のうち5の評価

I've made three major purchases now (£1.5K, £6K and now £2.6k across two different branches) with Ricker Sounds and its all been very easy. I like the offers and guarantees offered at RS, on this purc... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1227件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,227)

過去12か月のレビュー数: 24,376

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent Store, Excellent Staff

Excellent Store, Excellent Staff and Excellent product coupled with a good price

2026年3月4日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Good smart TV purchase

Good smart TV purchase

2026年1月9日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Bought my first Hi-Fi separates package…

Bought my first Hi-Fi separates package from Richer Sounds in Tunbridge Wells. The team was very helpful in selecting the package within my budget. I'm very pleased with the quality and sound and it is great to now be able to listen to my old LPs and singles.

2026年2月7日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thank you for your wonderful feedback

5つ星のうち4の評価

Good product, excellent salesman

Spoke to a rep who was very knowledgeable, helpful and courteous. Gave me a very reasonable deal on a soundbar. Delivered in perfect condition, but they did tell me it was a return, and gave a discount because of that.

I would have given 5 stars, had it not been for my one previous experience with them quite some time ago. On that occasion, the London salesman was rude, impatient, and ended a sentence with a drawn-out 'Sir', said with such contempt and sarcasm, I didn't contact them again for many years.

I am glad I gave them another chance.

2025年11月6日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thank you for taking the time to leave us such positive feedback, which I can assure you is appreciated.

Whilst it is of course disappointing that you had a poor experience historically, we're so glad you gave us a second chance and came back, plus that the service given this time was as it always should be..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

I have used Richer Sounds for many…

I have used Richer Sounds for many years. They are very good value and have helpful staff

2026年2月26日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

I ordered a record player

I ordered a record player. I wasn’t that keen on the website . I thought it was very hard to find and use . I finely found what I wanted and went to the shop in Tunbridge wells. I did try to ring before we went there but nobody answered the phone . When we got there they had nothing in stock in store or on line .The man was very helpful but I came out with nothing. The only thing that kept me not buying from anywhere else was how reasonable priced Richer sounds are. The item I wanted finally came into stock . I ordered it . It came the next day. Amazing delivery and well worth the wait. It’s the best record player I have ever had . Very good service.

2026年2月24日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Very helpful

Very helpful, great product knowledge and price

2026年2月22日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Always a great service from gents at…

Always a great service from gents at richer sounds Tunbridge wells, been using them for years now.

2026年2月22日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Customer service at its best

Purchased a Two pairs of Chord Signature XLR cables through clearance. Store waa able to proviide one pair on site. They dligently procueed the other pair from another branch at the other end of the country. Big shout out to Joseph the store Manager. And thanks to RS for excellent products at a very favourable price. Time now to enjoy!

2026年2月18日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

43 inches and happy

I thought that as Richersounds deal with high spec TVs they might be a little snobby about my budget and requirements. I had looked online but needed to know the new TV would fit and meet my requirements. They were so helpful, not patronising at all and gave me all the info I needed. I then had the TV delivered to the store so I didn’t have to wait in for a home delivery. Easy parking and the TV was carried to my car
And yes as promised was able to set it all up myself at home ( but with the reassurance I could ring if I got stuck)

2026年2月11日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Excellent customer service

Great price and excellent customer service. Calum was polite and extremely helpful when the item I wanted had been sold. I was subsequently offered a better option at a great price with fast delivery.

2026年2月7日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Great experience for in store and online purchases.

Richer Sounds offers the best combination of price warranties and customer support. I have always found the right product and deal at RC and never had to look anywhere else. Store staff at Swiss Cottage and Tunbridge Wells are super helpful , well informed and pleasant. Love the fact that you can track product availability and in store deals across all stores. VIP deals offer outstanding value.

2026年2月5日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Staff

Excellent experience ordering a new system. Really knowledgeable staff and helpful. Delivery was prompt and as promised. Would definitely purchase from here again.

2026年2月5日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

An excellent click and collect service

An excellent click and collect service. I called ahead to ask if I could grab the item on my rounds, they didn't even hesitate to invite me over. Only when I got there, I realised they didn't officially open for another 20 minutes! Not a single grumble from them or mention of it on the phone or in person, I would never have asked if I had known I was out of hours. Truly great customer service.

2026年2月3日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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