Richer Sounds - Tunbridge Wells レビュー 

1,227
TrustScore 5段階評価の5

4.9

18 St Johns Road, TN4 9NT Tunbridge Wells, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent advice instore and friendly helpful service! Delivery was also prompt and efficient We are very pleased with our smart new TV as we have been with all tech we’ve had from Richer Sounds!... もっと見る

企業が回答しました

5つ星のうち5の評価

I have used Richer Sounds for a long time and in two different branches. The staff are always cheerful and welcoming. They are very knowledgeable about their products but in a manner that is open an... もっと見る

企業が回答しました

5つ星のうち5の評価

Called into Tunbridge Wells branch hoping they could advise on what to buy after my deck stopped working. They tested my speakers and found it was a faulty cable, gave me a replacement. I was ready... もっと見る

企業が回答しました

5つ星のうち5の評価

I've made three major purchases now (£1.5K, £6K and now £2.6k across two different branches) with Ricker Sounds and its all been very easy. I like the offers and guarantees offered at RS, on this purc... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1227件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,227)

過去12か月のレビュー数: 24,376

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Just want to shout out to Dean and…

Just want to shout out to Dean and staff at the Tunbridge Wells store great service and excellent knowledge on whats the best pre amp what I needed for my record player rega 2.

2026年2月1日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Great products

Great products. Very knowledgeable and helpful staff

2026年1月31日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち1の評価

Was told i would get an email when…

Was told i would get an email when items would be ready to deliver. Didn’t get that, i phoned and asked. Will get an email, didn’t get that. Phoned again was told it would be at the depot on 26 jan and could be delivered on 27th. Mentioned i work for a living. Can it be the following Saturday 31st? Yes, will i get an email confirmation? Yes. Phoned richer sounds yet again today (as its far too much trouble for them to contact me!) oh yes, dpd will contact you this evening to let you know they have my parcel. 11.59?? I will be asleep!
So will it come tomorrow? No idea personally.
Very poor service on the contact front. Guess only spending £1500 is not enough to warrant a good service?! How much should i have spent?

2026年1月9日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Dear Mr Knight,

I was of course concerned to read of the problems you have had, and offer my apologies.

We will investigate and reach out to you directly ASAP to resolve things..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち1の評価

UNFORTUNATELY Purchased LG OLED + SOUNDBAR PACKAGE. BUT CUSTOMER CARE VERY GOOD.

Purchased LG OLED + SOUNDBAR PACKAGE.
TRULY AWFUL PICTURE. RS COULD NOT FIX, STATING THAT "LG'S ARE ALWAYS A BIT BRIGHT". UPSCALING FOR FILM TAKEN EVEN 3- 4 YEARS AGO IS NON EXISTENT . RICHER SEND AN "EXPERT" WHO HAD NO IDEA.
RETURNED THE WHOLE PACKAGE.
WONT USE 'RS' AGAIN, AND STAY AWAY FROM LG.
***************IN ADDITION****************
SUBSEQUENTLY MR TOM GRIFFITHS FROM RICHER HAS HELPED GREATLY WITH THIS ISSUE, AND I WOULD VISIT RS IN THE FUTURE.
EVEN THOUGH MY INITIAL EXPERIENCE RATING REMAINS THE SAME, BUT WOULD RATE THE EXPERIENCE WITH MR GRIFFITHS AS 5 STARS.

2025年12月4日
自発的なレビュー
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

I was genuinely concerned to read that you had reason to be unhappy with your recent purchase from us, and that despite one of our colleagues visiting your home we couldn't resolve things to your satisfaction.

Thank you for returning my contact and allowing us a chance to put things right, I'm pleased that you confirmed to me after purchasing from us again that you are now completely happy and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon.

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

really helpful

really helpful, knowledgeable and effecient.

2026年1月16日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

The guys went above and beyond to…

The guys went above and beyond to ensure that I got what I wanted asap and are a pleasure to work with, thank you!

2026年1月16日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Prompt delivery and on time

Prompt delivery and on time. Also set up well by their recommenced fitter. Set up by the Tunbridge Wells Store.

2026年1月14日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Replacement Television

Speedy response to our problem relating to our television
Kept in contact / kept us updated.

2026年1月13日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Top notch company

Easy caring company to deal with . Would recommend to anyone

2025年11月20日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Knowledgeable staff

Nice to get advice from staff who know the stuff they sell plus competitive prices and free delivery from a careful carrier...an ideal combination!

2026年1月9日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち2の評価

Sound bar not as expected considering…

Sound bar not as expected considering the amount it cost

2026年1月6日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Dear Mr Wood,

Thank you for your feedback although it's disappointing to read you aren't satisfied with your sound bar of course. We offer a variety of ways for customers to return unwanted purchases or items they are simply not happy with back to us, including the free of charge option of the local branch.

Generally it's best to speak to the store experts as for example if the the issue is a technical one they can and will happily problem solve. Customers can find the local branch phone number at the top of their sales receipt or by using our store finder.

In the meantime I will arrange for a member of our team to contact you directly to resolve the issue or failing that arrange a exchange or refund for something different.

seniorcomplaintstem@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

I bought my radio from Dean who was…

I bought my radio from Dean who was very knowledgeable and helpful.

2026年1月2日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Very helpful

Very helpful, not in stock but delivery within days. Worth it for 6 year warranty.

2025年12月31日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Tunbridge Wells Team

Sales Manager, Alex, at Tunbridge Wells, was especially helpful his advice. He helped me find the perfect tv to suit my requirements, at an excellent price.

2025年12月31日
Richer Sounds - Tunbridge Wells ロゴ

Richer Sounds - Tunbridge Wells からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

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