Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very prompt service and value as always from Richer Sounds. The Roksan Attessa 1g CDT and Integrated amplifier are now hooked up to my Monitor Audio Bronze 5 floorstanders - bought from Richer Sounds... もっと見る
企業が回答しました
We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... もっと見る
企業が回答しました
Bought lots of audio stuff from richer sounds for years so I decided to buy a satellite box from them. The manhatten sx4-r is a great bit of kit , bought to replace an arris freesat box. Difference... もっと見る
企業が回答しました
企業情報
当該企業による記述
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
連絡先
3 - 4 Hankey Place, SE1 4BB, London, 英国
- 0333 900 0065
4.9
優良
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They used a delivery company called BJS…
They used a delivery company called BJS who failed to deliver at the specified time, then lied about the delivery, then failed to provide an alternative delivery time. I have to demand a refund from Richer Sounds and then placed an order for the same item on Amazon who deliver within 12 hours.
2026年7月17日
Richer Sounds - Websales からの回答
I'm very sorry to read about your experience and offer my sincere apologies.
Having investigated the matter urgently, the courier in question has acknowledged that, after advising they were running late, they were unable to attend on the agreed day and subsequently failed the delivery. This behaviour clearly falls well short of the standard we should expect from the delivery companies we work with and, ultimately, we take full responsibility as we contracted them to deliver your TV purchase.
I wanted to assure you publicly that we have raised this matter at the highest level within the firm. We take issues of this nature extremely seriously as they impact both the service our customers receive and the reputation we have worked so hard to build.
Lastly, thank you for taking the time to discuss the matter with me directly. I'm pleased we were able to reach a resolution that you were happy with, and I apologise again for the disappointment caused.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer Sounds - Websales からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Oh dear Julian
Oh dear Julian. Can you tell me what went wrong rather than the other way round?
As a customer for over 30 years I was used to good experience. However I bought a new Audio Technica turntable and after having spent an hour unpacking and assembling it it turned out the the motorised drive made a loud whining sound. I sent it back and received another next day. Hats off to you for this quick service. But I had to repackage the original which was no easy task. So when the new one arrived and after all the rigmarole of above I turned it on. I didn't press any buttons just plugged it in and flicked the switch. The turntable started and would not stop. I pressed everything I could to no avail. It seems that the controls on the deck were overridden by a fault. So off it went back to Richer Sounds for a refund. After another problematic repackaging exercise. The question is was this a bad batch or was it a batch of B Stock/Seconds? Thats the concerning thing.
2026年1月15日
Richer Sounds - Websales からの回答
Thank you for the feedback although huge apologies for the considerable hassle and inconvenience, which is the last thing we would want for any customer.
Rest assured we will take this up with the supplier urgently, review the current stock we have of the line, as two faulty units in a row is most unusual, and in the meantime a senior member of my team will get in touch to discuss how we can put this right.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Website accurate
Website accurate, best price around, delivered on time. Everything as expected. I would use Richer sounds again.
2026年7月20日
Richer Sounds - Websales からの回答
Thanks for your great feedback and for supporting local business.
Fast delivery, great value
When my Denon cd player decided to bite the dust following seven years loyal service, I turned back to Richer sounds and replaced it with a current version but with upgraded speakers. Far better deal than I had expected and a little bit of discount added to the great value. Sounds great and the player is perfect and hopefully will serve me a little longer than the previous one.
2026年7月20日
Richer Sounds - Websales からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Headphones
Excellent headphones. Arrived the following day. First class service all the way. Thank you.
2026年7月20日
Richer Sounds - Websales からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Top notch tech experts and fantastic after sales support no complaints here
2026年5月12日
Richer Sounds - Websales からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fast friendly and fair.
Fast friendly and fair.
Even phoned me up and made sure I was happy lol
Personal touch goes a long way.
Thanks
2026年7月12日
Richer Sounds - Websales からの回答
Thanks for your great feedback and for supporting local business.
Secure safe website.
Secure website and easy to use.
Competitive prices for quality products. Long trusted company with a strong reputation and buisness ethos.
Delivery quicker than quoted.
2026年7月20日
Richer Sounds - Websales からの回答
Thank you for your 5 star review!
Excellent service from Richer Sounds
Excellent service from Richer Sounds! Great communication throughout, friendly and helpful staff, and everything went smoothly. Very happy with my purchase and would definitely recommend. Thank you!
2026年7月20日
Richer Sounds - Websales からの回答
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds - Websales からの回答
Thanks for your feedback, great to read you were happy with our service.
Great service and quick delivery
Great service and quick delivery as always from Richer sounds
The item was faulty on arrival ( not their fault) and they arranged a replacement the very next day with no fuss at all
2026年7月20日
Richer Sounds - Websales からの回答
Thank you for your 5 star review!
Richer Sounds - Websales からの回答
Thanks for your kind review, we look forward to your next visit.
Richer Sounds - Websales からの回答
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer Sounds - Websales からの回答
Thanks for leaving us a positive review about the service, especially the speedy delivery!
Best wishes,
The Customer Experience team
Richer Sounds - Websales からの回答
Thanks for your great feedback and for supporting local business.
Easy to order
Easy to order, good description of tv, happy with the price and delivery. Quite easy to set up even for a couple with limited tech ability. We have purchased from you before and will be happy to do so again
2026年7月20日
Richer Sounds - Websales からの回答
Thanks for your 5 star review, we look forward to seeing you again next time
the Denon CD Player is fabulous ......
the Denon CD Player is fabulous ....... the customer help was very good .... after problems with my order being processed were solved with the help of your man on the phone .... thanks very much , ivan
2026年7月17日
Richer Sounds - Websales からの回答
Thanks for your 5 star review, we look forward to seeing you again next time
Easy to use website and great price.
2026年7月19日
Richer Sounds - Websales からの回答
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very good website
Very good website, correlates with independent reviews. Ordering straightforward, delivery on time. Product as advertised and works perfectly- great sound
2026年7月19日
Richer Sounds - Websales からの回答
Thanks for your kind review, we look forward to your next visit.
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